Customer Service Technical Recruiter
Resume:
Priya Binoy Nair
*************@*****.***
Profile Summary:
As a Senior Technical Recruiter, was responsible for sourcing suitable candidates through CRM databases, social media and assessing their relevant knowledge and experience. I consider myself proficient with most CRM, ATS, job boards, aggregators, social media, negotiation, collaboration & skill assessment tools and other tools of the trade. In a past role I also have 2 years of experience in software testing and development.
Areas of Expertise:
Recruiting/staffing, sourcing hand to find skills, Vendor management, team building, discussing development plans, negotiation, business controls, client management, end to end procurement business skills, contract management, customer service, Microsoft Office Suite and software testing and development.
ATS – Avature, Beamery, Taleo, Greenhouse, iCIMS, Oracle recruiting cloud, Hire EZ, Amazon hire and Workday.
Achievements:
●Excellent performer in both Technical consultant/Recruiter for 2014
●I received the “Excellence Award” as a Technical Recruiting for both 2015 & 2016.
●Best Senior Technical Recruiter since joining award for 2021.
●Received Excellence award for working on hard to fill roles for 2021-2022.
Education:Bachelor of Engineering -2003-2007 with 80%
Job Experience:
1.7-Eleven:
Role:Senior Technical Recruiter: 5th Dec2022-Till Date
Experience interviewing and assessing potential hired for technology positions and assisting with onboarding processes
Experience in the continual development of talent pipelines and sourcing potential candidates
Understanding and implementation of recruiting metrics to drive decision-making.
Experience developing and executing recruiting marketing and branding strategies
Experience working with a diverse team and striving for fairness in hiring all races, genders and ages.
Proficient in using company software and databases to connect with and reach out to potential candidates.
Advanced experience in ATS-Workday, ICIMS.
2.Amazon
Role: Senior Technical Recruiter/ Sourcer: 7th March 2022- Nov2022
As a Senior Technical Recruiter will perform full cycle recruitment in line with client requirements, liaise with hiring managers, HR and business to fill approved open positions in alignment with business objectives.
Have executed and monitored sourcing activities and programs across various channels, including leveraging shared service sourcing capabilities.
Responsibilities:
●Identifies screening criteria and screens pre-qualified candidates, presenting a shortlist to hiring manager for review.
●Develop job descriptions for approved positions with direction from hiring manager and Senior management.
●Recruiting software development engineer for SDE1,SDE2 and SDE3 level roles.
●Responsible for managing candidates and recruiting new job seekers that aligned with the target job description.
●Build and develop relationships with candidates, client contacts, and hiring managers across all levels.
●Participate in a full life cycle of recruiting - sourcing, cold calling, pre-screening candidates, reviewing resumes and assessing candidates applications.
●Conducted phone, MsTeams, and zoom interviews.
●Process Offer letter information to the selected candidates. Conducted effective background checks for different job candidates in the organizations.
●Excellent negotiation skills.
●Involved in engaging candidate experience for internal and external candidates for the hiring and onboarding process.
●Experience with online job platforms including LinkedIn Recruiter, Indeed and Dice etc.
●Proficient with most CRMs, ATS, job boards, social media, collaboration & skill assessment tools and other tools of the trade.
●Advanced experience in ATS – Avature, Beamery, iCIMS, HireEZ, Amazon hire and Workday
3.Accenture:
Role: Senior Technical Recruiter/ Sourcer: 24th May 2021- March 2022
As a Senior Technical Recruiter will perform full cycle recruitment in line with client requirements, liaise with hiring managers, HR and business to fill approved open positions in alignment with business objectives.
Have executed and monitored sourcing activities and programs across various channels, including leveraging shared service sourcing capabilities.
Responsibilities:
●Identifies screening criteria and screens pre-qualified candidates, presenting a shortlist to hiring manager for review.
●Develop job descriptions for approved positions with direction from hiring manager and Senior management.
●Responsible for managing candidates and recruiting new job seekers that aligned with the target job description.
●Build and develop relationships with candidates, client contacts, and hiring managers across all levels.
●Participate in a full life cycle of recruiting - sourcing, cold calling, pre-screening candidates, reviewing resumes and assessing candidates applications.
●Conducted phone, MsTeams, and zoom interviews.
●Process Offer letter information to the selected candidates. Conducted effective background checks for different job candidates in the organizations.
●Excellent negotiation skills.
●Involved in engaging candidate experience for internal and external candidates for the hiring and onboarding process.
●Experience with online job platforms including LinkedIn Recruiter, Indeed and Dice etc.
●Proficient with most CRMs, ATS, job boards, social media, collaboration & skill assessment tools and other tools of the trade.
●Advanced experience in ATS – Avature/ knowledge on Beamery, Oracle Recruiting Cloud and Workday.
4.GRAYEYE IT SOLUTIONS -Sept 2015 - Oct 2020
Role: Technical Recruiter
Responsibilities:
●Develop job descriptions for approved positions with direction from hiring manager and Senior management. Responsible for managing candidates and recruiting new job seekers that aligned with the target job description.
●Build and develop relationships with candidates, client contacts, and hiring managers across all levels.
●Participate in a full life cycle of recruiting - sourcing, cold calling, pre-screening candidates, reviewing resumes and assessing candidates applications. Conducted both phone interviews and in person interviews. Process Offer letter information to the selected candidates. Conducted effective background checks for different job candidates in the organizations.
●Excellent Offer negotiation skills.
●Involved in engaging candidate experience for internal and external candidates for the hiring and Onboarding process
●Experience with online job platforms including LinkedIn Recruiter, Indeed etc.
●Proficient with most CRMs, ATS, job boards, social media, collaboration & skill assessment tools and other tools of the trade.
●As part of the consulting arm of the company was involved in talent management, discussing their development plans and preparing candidates for client interviews
●Proficiency in using Microsoft Office suite.
5.NEXBASE TECHNOLOGIES Sept 2014 - Aug 2015
Role: Lead Technical Recruiter
Responsibilities:
●As a lead Technical Recruiter was responsible for leading a team of 10 senior and junior consultants and handling any sev-1 issues that get reported by the clients.
●Worked closely with the clients to provide them effective & strategic solutions. Was involved in collecting requirements, running the project and managing project documentations.
●Involved in some of the HR tasks as well.
●Experienced hiring in Networking engineers, Sales and Marketing,project coordinators, project managers,DGM from junior to senior manager level hires.
●Was the primary person responsible for infrastructure projects with focus on switches, routers, firewall, servers, workstations, VOIP etc. all kinds of networking products.
●Worked with vendors like Cisco, Juniper, Huawei, Dell and HP.
●Coordinated microsoft licensing, mail & domain hosting administration and any warranty support needs in our datacenter.
●Supported development team with web and mobile developments.
●With working knowledge of Photoshop was responsible for managing periodic marketing push and preparing EDMs
●Was responsible for growing the revenues by 40% and was given excellence award.
●Responsible for bringing about an effective change in how we manage support and thereby improving customer happiness.
●As part of the forward looking strategy team was involved in evaluation, planning and market research.
6.MILLENIUM COMPANY May 2013 - July 2013
Role: Team member & customer Service
Responsibilities:
●Worked as a customer service team member and responsible for the day to day tasks and administrative duties.
●Key member of the team that supported customer or account management activities
●Responsible for keeping the product catalog upto date and maintaining product line documentation.
7.IBCO COMPANY Sept 2012 - May 2013
Role: Team member & customer Service
Responsibilities:
●Worked as a customer service team member and responsible for managing day to day banking and money transactions and administrative duties.
●Work on the marketing side by designed posters for promotions
●Responsible for generating audit and reconciliation reports and presenting them to leadership during the daily meeting. Used my knowledge in all Microsoft Office applications for this.
8.ACCENTURE SERVICES March 2008 – Sept 2009
Role: Associate Software Engineer - Testing (Automation)
Project Name: KITTY HAWK- BSS
Client Name: Bank of America
Role Description: Software tester in mainframe platform. Being a part of BSS (Batch Support Services) we ensure that changes are built to operate by providing support and expertise to selected Model Core Application's batch processing environment, including Batch CA7 Scheduling.
Tools: Operating systems: MVS, Windows based O/S, Z/OS, UNIX Languages:
JCL, COBOL
Database & Tools: DB2, CA-7, CA-11, FILE-AID, SAR, SPUFI, Control-M, TSO/ISPF, clearquest, ISTT, Prodex, PDSM, DASDMGMT, Quality Center, FILA, FILD, changeman, IMSTEC.
Certifications & Trainings:
●Certification in Software Testing (MANUAL vs AUTOMATION) - Oct 07
●Certification DB2 700 family fundamentals - Mar 09
●Training on SOLARIS 10 & Certification Solaris 10 L1 - May 09
●IBM Mainframe Certification - Dec 07
●Training on CCNA Training in networking, hardware and operating systems
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