Service Representative Collections
Resume:
Dina Johnson
Suffolk, VA
*************@*****.***
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Work Experience
Hotel Front Desk Clerk
01/2022 to 06/2022
Hilton Hampton Inn & Suite
Chesapeake, VA
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. Collected room deposits, fees and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Special Needs School Bus Driver
08/2008 to 11/2021
Chesapeake Public School
Chesapeake, VA
Include transporting Students to School and back, Using All Safety Method to Assist Special Needs Students Daily All Year With Providing Transportation for All Services Preparing meals for All Students, Teachers And Sta Prepared and submitted reports that included number of students and trips, hours worked, mileage and fuel consumption
Held special assemblies to explain rules and emergency bus procedures to students.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Stocker Associate
06/2012 to 06/2013
Walmart Supercenter Store
Chesapeake, VA
Include Stocking the Shelves with Products and Merchandise, Asst Customer with Sales & Purchases, Deliveries Operated cash register and POS to process sales transactions and handle payments Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
Documented inventory moves in daily logs and company databases
Took inventory of merchandise to identify items needing reordering or replenishment
Account Management Specialist
01/1998 to 08/1999
Nations Bank
Norfolk, VA
Duties include performing a multiplex of assignments relating to the monetary research department, payments and credit inquiries Perform necessary follow-up actions on charge Accounts, past due accounts, 90,120,150-days delinquent accounts, account settlements, and account pay Work closely with CCS, Debt Reduction Programs, and attorneys Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Credit Card Customer Service Representative
02/1998 to 06/1998
Wachovia Bank
Norfolk, VA
Duties include performing a multiplex of assignments relating to servicing several large MasterCard and Visa credit card international portfolios
Perform necessary follow-up actions to ensure that customer’s concerns are addressed in a timely and professional manner Maintain client satisfaction by providing timely resolution to customer’s inquiries and complaints that are received by phone, faxes or US Mail, Utilize state-of-the-art software packages to manage inquiries on a daily basis.
Supported customers with invoices, statements and other basic questions.
Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
Credit Collections Representative
12/1997 to 02/1998
Total
Virginia Beach, VA
Duties include performing a multiplex of duties Outsources relating to servicing of several large MasterCard and Visa credit card international portfolios
Perform necessary follow-up actions to ensure that customer concerns are addressed timely and professionally Research historic trends and related information to advise management on developing trends Categorically determine disposition for all incoming technical and general correspondence Provide training assistance for new and existing personnel Maintain client satisfaction by providing timely resolution of customer service inquiries or complaints that are received by phone, faxes or US mail
Credit Collections Representative
07/1995 to 01/1996
Q.V.C.
Chesapeake, VA
Duties include performing a multiplex of duties relating to processing of orders for customers via telephone Perform necessary follow-up actions to ensure that customer’s concerns are addressed timely and professionally Categorically determine disposition for incoming and outgoing specific and general orders Set up new customer memberships and provide information on product lines Utilize software packages to manage inquiries on a daily basis.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Processed debtor payments and updated accounts to reflect new balance.
General Service Assistant
06/1994 to 01/1995
Wards
Norfolk, VA
Duties include processing of orders for customers via telephone Perform necessary follow-up actions to ensure that customer’s concerns are addressed timely and professionally Categorically determine disposition for all incoming/outgoing specific and general orders Maintain client satisfaction by providing timely resolution of customer inquiries, problems that are received by customer’s phone calls, faxes or US mail Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service Specialist
03/1991 to 07/1993
CableVision
Addressed customers courteously using suitable methods and problem-solving skills
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Investigated and researched issues to determine root causes and appropriate resolution methods Assisted with mentoring new employees during and after training
Credit Service Representative
01/1989 to 04/1990
Television
Bronx, NY
Duties included direct responsibility for sales, cable television and marketing of various types of cable products Utilized professional salesmanship skills to influence clients to purchase quality cable products Assist in training of representatives in a structured production oriented environment Performed call monitoring to maintain quality standards Duties included being responsible for accounts handling, computer operating billing, accounts receivable and company deposits Managed new customer accounts, contacted delinquencies and loan payments.
Telephone Interviewer
01/1987 to 07/1989
Blue Cross & Blue Shield Insurance
New York, NY
Duties included interviewing clients concerning new and existing medical health insurance claims Prepared various types of paperwork relating to health insurance medical claims Ensured that medical claims for insurance were processed timely and professionally Reported cases that met criteria for possible fraud to appropriate authority
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
RACF, HOST(Bankcard Standards) Software: WordPerfect 6.0
Microsoft Excel, Automatic Dialer, Fax machines, Xerox copies
Microfiche
Lobby Maintenance
Making Reservations
Education
South Pasadena Senior High School
High school or equivalent
Pasadena, CA
1979
Pasadena City College Bachelor’s
Sociology
Pasadena, CA
1985
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