Case Manager Medical Assistant

MAUREEN MITCHELL, RN, BSN

***** ******* *****, *******, ******** 60411 • 708-***-**** • *******.**********@*****.*** SUMMARY

More than 25 combined years of primary nursing care, team leadership and case management experience with world-class healthcare organizations. Outstanding utilization review and quality assurance skills. Talented educator and team leader. Core competencies include:

• Case Management – Liaison between patients, families, attending physicians and care providers; able to make difficult decisions and effectively manage relationships between care providers, patients, insurance providers and administrators.

• Nursing – Hands-on clinical nursing and managed care experience featuring consistent leadership, assessment, preservation, promotion and protection of patient health; catalyst in educating clients to engage in pro-active health and disease management.

• Quality Assurance – Optimizing quality, implementation and delivery of patient care; training and mentoring case management and inter-departmental personnel with long-term commitment to positive patient outcomes.

Credentials:

Registered Nurse – Illinois Department of Financial & Professional Regulation

BLS/AED Healthcare Provider Certification – American Heart Association EDUCATION

UNIVERSITY OF SAINT FRANCIS, Joliet, Illinois

Bachelor of Science in Nursing, 2003

RICHARD J. DALEY COLLEGE, Chicago, Illinois

Associate Degree in Nursing, 1987 (Graduated With Honors) EXPERIENCE

APEX HOSPICE & PALLIATIVE CARE, Westmont, Illinois 7/2019 to Present RN / Case Manager / Preceptor / Team Leader

Member of an interdisciplinary care team, facilitating the highest level of care for high-acuity patients within this community-based organization for those with chronic and terminal illnesses. Provide dedicated, personalized care to meet each patient’s needs, consistently demonstrating professionalism, integrity, compassion and accountability.

• Perform admissions and recertifications for hospice patients, administer patient assessments and develop plans of care tailored to the needs of each patient.

• Delegate patient care responsibilities to LPNs and hospice aides, ensuring the proper and accurate administration of physician orders.

• Maintain ongoing patient observations and record/update all clinical care activities in the MyChart EHR systems in alignment with HIPAA requirements. LEXINGTON MERIT HOSPICE, Lombard, Illinois 4/2015 to 6/2019 RN / Case Manager

Managed a caseload of hospice patients to ensure the highest quality of acute inpatient care and clinical services, concentrating in pain and symptom management. Promoted continuity and cost effectiveness of care plans through the implementation of case management, utilization review and discharge planning functions. Provided leadership and direction to hospice aides and LPNs.

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MAUREEN MITCHELL, RN, BSN PAGE TWO

• Responsible for admissions and recertifications; completed nutrition, skin integrity and other assessments; recorded changes in patient condition and ordered DME supplies.

• Provided comprehensive planning, implementation and overall evaluation of patient care plans in collaboration with the director, hospital staff, chaplains, social workers and HHA.

• Developed patient care plans, administer pain management and performed nursing interventions; educated caregivers and family in hospice care and end-of-life symptoms.

• Served as a resource to physicians, patient care staff and hospital teams concerning pain management, hospice services and palliative care.

• Provided tracheostomy care, IV treatments, GT feedings, medication administration, wound care, bed sore treatment, insulin therapy and other day-to-day medical care, including lab tests.

• Maintained compliance with regulatory requirements, along with referral statistics; accurately recorded meetings and discussions in the patients’ EMR; closed records of discharged cases. HCR MANOR CARE, Palos Heights, Illinois 1/2012 to 5/2016 Nurse Supervisor / PRN

Managed the nursing care of sub-acute and LTC residents with a wide range of elderly care and rehabilitation needs. Position required a large volume of crisis response, troubleshooting, staff training and daily leadership/communication with nursing team.

• Supervised and directed a team of RNs, CNAs and direct support staff; provided frequent training in disease process, patient monitoring, checking labs and medication regimens.

• Administered patient injections, provided routine physicals and examinations as needed, reviewed charts on a weekly basis and monitored patients with blood pressure conditions.

• Educated staff in new medications, regimen changes, recognizing side effects, identifying adverse drug interactions and discontinuation of certain medications.

• Maintained 24/7 response to accidents and emergencies, and frequently interfaced with physicians to provide status updates and notification of resident changes. NORWEIGIAN AMERICAN HOSPITAL, Chicago, Illinois 6/2011 to 12/2011 Medical-Surgical Staff Nurse

Cared for patients undergoing a range of procedures in various states of health. Developed patient care plans, patient charting, discharges and transfer processing, and scheduled ancillary procedures.

• Provided overall nursing care: head-to-toe assessment, interventions, IV treatment, pain management, post-operative care, laboratory tests and discharge planning.

• Provided education in at-home care and rehabilitation, along with discharge instructions, to patients, spouses, parents, guardians and extended family.

• Participated with transport team in ambulance transfer of patients between facilities/hospitals. PROVENA MERCY MEDICAL CENTER, Joliet, Illinois 7/2010 to 2/2011 Intake Case Manager

Responsible for all direct admission orders to enhance and improve the direct admission process using a collaborative assessment process. Scheduled pre-admission procedures to reduce length of stays and frequency of admission. Partnered with team members to plan appropriate client services following Interqual guidelines prior to discharge. NORTHWESTERN MEMORIAL HOSPITAL, Chicago, Illinois 2002 to 2009 Staff Nurse, Charge Nurse, Preceptor

Adult Medical Oncology, Hematology & Chemotherapy

Maintained holistic care of cancer patients and provided emergency treatment related to infusion therapy, including vesicant extravascations, anaphylaxis and hypotensive reactions. Administered chemotherapy agents, related agents and blood products. Handled pain management, wound care/ostomy and hydration needs. (Continued...)

MAUREEN MITCHELL, RN, BSN PAGE THREE

Home Health, Hospice & Palliative Care

Managed a caseload of home health patients of all ages to ensure the highest quality of clinical services, along with evidence-based outcomes, were achieved within optimal timeframes. Responsible for case management and all aspects of care from admission to discharge, including manual and computerized documentation and charting. Other Nursing Departments

Delivered exceptional nursing care for patients in various units (including General Surgery, Urology, Plastic Surgery and General Medicine) while coordinating daily patient discharges. Served as mentor for nursing students and new RNs, and provided team leadership as charge nurse. Acted as “Unit Magnet Champion” when NMH successfully applied for Magnet status. UNIVERSITY OF CHICAGO HOSPITAL, Chicago, Illinois 1987 to 2003 Staff Nurse, Charge Nurse, Preceptor, Case Manager General Medicine Case Manager

Promoted continuity and cost effectiveness of care plans through the implementation of admissions, case management, utilization review, discharge planning and managed care reviews. Responsible for effectively advancing the plan of care, improving patient satisfaction and reducing length-of-stay

(based on national criteria) for the patient population across the continuum of care. Emergency Department

Triaged and stabilized pediatric and adult patients, caring for patients with head-spinal injuries, cardiac/MI, CVA/seizure, COPD/asthma, orthopedic, OB-GYN, sickle cell crises, infectious disease and other emergent conditions.

General Surgical Department

Provided direct patient care for pre and post-op patients undergoing vascular plastics, burn grafts, gender reassignments, thoracic surgeries, liver and renal transplants, whipple-procedures, mastectomies, lumpectomies and general surgeries.

Student Care Center Charge Nurse

Supervised a team of two LPNs and one medical assistant responsible for medical operations throughout the Student Care Center. Acted as liaison between physicians and students. Verified prescriptions and provided patient education.

Employee Health Charge Nurse

Provided healthcare services to new and existing University of Chicago Hospital employees, including physicals, health screening and treatment of injuries/illnesses. Administered drug screening examinations and hearing/vision testing. Updated employee records. General Medicine

Cared for patients with renal, hematological, cardiac, neurological, dermatological and pulmonary care needs. Responsible for nursing care plans, physical assessments, patient teaching, port-a-cath and central line maintenance, blood transfusions, IV insertion and other patient care. Computer skills include Microsoft Word & Excel, Epic, MyChart, Point Click Care and Power Chart.

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