Fork Lift Customer Service

MATT CLAUDIUS

Montara, CA ***** 650-***-**** ****@************.*** WWW: Bold Profile

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Interpersonal Communication: Supporting team

member, to achieve best solution for any work

order.

Attention to Detail: Analyzing, #1 Safety, #2

Performance, and #3 Achieving best possible

results

Analytical and Critical Thinking: Past, Present,

and future .Past… ISO Standards, Present… what

are trends like. Absolute failure/ Preventative

Maintenance,/ Estimate time frame for failure.

Future: Work Order generate Parts and equipment

to accomplish task.

Planning and Coordination: Priorities First ! Work Order site inspection, Safety ! Ensuring team

members have parts and equipment needed to

accomplish task. Keeping communications with all

team member needs or concerns.

Problem-Solving: Problems are puzzle. It's

challenging and educating. Keeping personal

inventory of tasks that were similar.

Communication

Mechanic, 03/1989 - 06/1992

Honomach Machine Engineering And Tool

Performed service per customer request . Assemble food processing machinery. Crane service. Equipment repairs- installations. Field machinist trained. Babbitt bearings, Roller cartridge bearings- thrust, types and tolerance. Machine alignment. Light warehouse duties. Outside contract tasks. Chief Mechanic, 02/1992 - 04/1993

Compression Industries

Read and followed technical documentation to complete accurate repairs. Compressors a galore in an oil refiner. Any type they got it. Let's play with some turbines too. What ! The operator said the governor is PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

hunting. No one goes home until that system is up and operational, representative to monitor system performance. Trend to set new baseline informatio. Industrial Mechanic/ E-machinist, 04/1993 - 06/1997 BHP Petroleum Americas

Performed root-cause analysis on defective components, disassembling them to identify issues and completing necessary repairs.

Repair- overhaul rotating system, Pumps, motors, turbines, compressor's (air and gas reciprocating), PSV Tech.

System- Equipment installations, monitoring, training. Technical Procedural writing. Work with ISO engineering representatives to build/ create/ or modify existing procedures. Work with engineering teams to regularly improve; Safety and performance of new procedure.

UltraSpec Alignment; Laser

excellent knowledge of parts, tooling, and equipment. Fire training

Hazwoper

Safty- First aid, Lock out tag out, Hot work permitting, job site inspections Cherry-picking crane, fork lift- materials lift, chain falls hoists, mobile crane rigging and Heat Exchangers/ fin fans/ PRT's / reactors, and many more. tank farm

Techinical courses instructor

Machine Reliability Group

Headed Distillate Hydrocracker Reactor turnaround 1996 Business Co-owner/ Service Center Superintendent, 08/1997 - Current Self Employed – Half Moon Bay, CA

Trained new employees on proper protocols and customer service standards. Updated and resolved incidents and managed accessorial charges objectively while maximizing profit. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Monitored and assessed industry trends, competitors and customer feedback to make informed decisions. Interacted well with customers to build connections and nurture relationships. Built loyal account base and long-term business relationships with accounts. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Developed long-term relationships with key clients, vendors and service providers. Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Resolved customer service issues with timely and professional resolutions. Head Engineer Hydropnumatics Deptartment,service, valving modifications, circuitry modifications, performance tuning

Directed all advanced service work orders.

High School Diploma: 08/1983

Pilarcitos High School - Half Moon Bay, CA

Some College (No Degree): Physic's

College of San Mateo - San Mateo, CA.

Practical Field Machine And Concepts : Field Machinist Apprenticeship, 01/1990 Honomach Machinery And Tool - Kapolei, HI

EDUCATION

Contact this candidate