Vice President General Manager

CHRISTINA LUCAS

+1-305-***-**** **** NE ***st St #76, North Miami Beach, FL 33160

*********@**************.*** WWW.LINKEDIN.COM/IN/CHRISTINALEELUCAS/ PRESIDENT GLOBAL INSURANCE BUSINESS SERVICES & OPERATIONS LEADERSHIP

$100M+ P&L OWNERSHIP » RESTRUCTURING » CLIENT ACQUISITION » TALENT STRATEGY

Boosted US revenues by 13% organically during Covid earning recognition as one of Inc. 5000's Fastest Growing companies as President of Envista Forensics.

Led Envista’s post-merger integration of 7 entities and conducted 2 additional acquisitions, propelling the company’s growth in its highest margin business by 13X

Rapidly turned 5 years of losses into +8% net margin and gained recognition as #1 Employer of Choice in Bulgaria as General Manager of Center of Excellence at AIG. Revenue Generation

Customer Experience

Operational Excellence

Business Outsourcing

Employee Retention

Change Management

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

ENVISTA FORENSICS (PORTFOLIO COMPANY OF COR PARTNERS) 2020–2022 PRESIDENT CHICAGO, IL (REMOTE)

Led turnaround for $100M global leader in forensic engineering and investigations consulting with operations in U.S. Canada, Mexico, U.K., Netherlands, Sweden, Denmark, Singapore, and Australia. Oversaw 550 employees.

Boosted US revenues by 13% organically earning recognition in Inc. 5000’s Fastest Growing companies in 2021.

Led post-merger integration of 7 entities historically operating on standalone infrastructure to create single cohesive organization.

Orchestrated acquisitions / post-merger integrations of Grecco Construction Consultants and Stephenson Consulting Group, propelling highest margin business by 13X.

Tripled number of female engineers, doubled number of minority engineers, and gained Great Places to Work designation in 2021.

Spearheaded $3M overhaul of entire IT infrastructure, transitioning to cloud model while implementing best-in-class software. Projected to save $4M+ in annual costs.

AIG 2012–2020

SENIOR VICE PRESIDENT – HEAD OF GLOBAL CLAIMS BUSINESS PERFORMANCE NEW YORK, NY 2019–2020 Selected to standardize core claims handling processes globally across all markets, launch new centers of excellence, and rationalize costs via automation and outsourcing. Led 45-person team.

Implemented new claims operating model in North America and Europe to enable outsourcing of complex claims.

Led post-merger integrations (for claims handling services) following acquisition of Validus and Western World.

Revamped global claims training program for 7K claims adjusters. GENERAL MANAGER – CENTRE OF EXCELLENCE SOFIA, BULGARIA 2017–2019 Revitalized and expanded shared services center providing outsourced near-shore claims handling, underwriting, finance, and HR support for AIG’s European businesses. Led $16M annual operating budget and 500-person team.

Turned 5 years of losses into +8% net margin within just 2 years while growing headcount 20%.

Delivered highest employee engagement scores among AIG’s 12 European markets (up from #12 in 2017) and reduced employee attrition from 28% to 17%. Won Best Employer in Bulgaria award in 2019. Christina Lucas Page 2 of 2

AIG (CONT’D) 2012–2020

VICE PRESIDENT – GLOBAL BUSINESS SERVICES MIAMI, FL 2014–2017 Selected to drive strategy and implementation of lean management practices/operational efficiencies for numerous business units (underwriting, distribution, and operations) across North and South America. Managed 12-person team.

Catalyzed doubling of revenues to $6M by improving organizational design, regulatory compliance, and IT systems for Marine & Aerospace underwriting teams while identifying $500K+ in annual cost savings (30% of expense base).

Navigated multiple regulatory environments to standardize property & casualty underwriting processes across 10 countries in Latin America. Enabled flexible allocation of workflows, leading to 20%+ reduction in headcount. SENIOR VICE PRESIDENT – ASIA PACIFIC CLAIMS OPERATIONS TOKYO, JAPAN 2013–2014 Led 350-person organization supporting 4K claims adjusters across all business lines for 15 countries in Asia Pacific. Managed $40M+ operating budget. Board Member of AIG Claims Services Japan.

Launched new fraud investigation unit, saving $25M in fraudulent claims and recovering additional $4M from counterparty insurance within 1st year.

Implemented AIG’s 3rd largest document management system on schedule and under budget across Japan. VICE PRESIDENT – LATIN AMERICAN & CARIBBEAN CLAIMS OPERATIONS MIAMI, FL 2012–2013 Launched AIG’s 1st LatAm claims support organization serving 500 claims adjusters across 14 countries in Latin America.

Reduced annual costs $15M by creating new organizational design and streamlining financial reporting / operations.

Collaborated with country managers and IT to create 1st standardized data reporting enabling pan-regional analysis. PREVIOUS EXPERIENCE:

Deloitte, Booz Allen Hamilton, Enlightened, Gannett, World Bank, National Multifamily Housing Council, JPMorgan Chase BOARDS & AFFILIATIONS

SERVPRO (A Blackstone Portfolio Company) Independent Board of Directors Compensation Committee AMERICA FOR BULGARIA FOUNDATION Board of Directors SIMMONS COLLEGE OF KENTUCKY Board of Trustees

YOUNG PRESIDENTS ORGANIZATION

EDUCATION AND CERTIFICATION

MASTER OF INFORMATION TECHNOLOGY American InterContinental University Valedictorian BACHELOR OF ARTS – ECONOMICS Georgetown University Dean’s List LEAN CERTIFICATION – IMPLEMENTATION & DESIGN (2A) Cardiff University PROJECT MANAGEMENT PROFESSIONAL (PMP) Project Management Institute LANGUAGES Proficient in Portuguese and Spanish Reading knowledge of French, German, and Italian

Contact this candidate