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Help Desk Communications Officer

Location:
Queens, NY, 11697
Posted:
May 12, 2023

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Resume:

JOHN B. McBRIDE

***** *** ******** ****, *** G*

Silver Spring, MD 20904

718-***-**** / adw22q@r.postjobfree.com

OBJECTIVE: To obtain a position as a training specialist within a dynamic organization

Civilian Education: Fordham University, Bronx, NY; Bachelor of Science, Business Administration

United Student Government President; Alpha Kappa Psi President

Military Education

US Army Airborne School, US Army Ranger School, US Army Infantry Officer Basic Course, US Army Signal Officer Advanced Course, US Army Information Systems Management Course, US Army Tactical Electronic Warfare Operations Course, US Army Command and General Staff Course, US Army Military History Instructor Course, US Army Anti-Terrorism Officer Basic Course, US Army COMSEC Custodian Course, US Army Knowledge Management Course, US Army Command COMSEC Inspector Certification Course, US Army Sharepoint System Control Officer Course, Joint Electronic Warfare Theater Operations Course, MilUniversity Online Classroom Owner Certification Course, JKO LCMS Training Coordinator Course

Military Work Experience

Platoon Leader (2LT), 82nd ABN DIV (USA) & 105th IN BN (ARNG) 1995 – 1999

●Managed the training, safety, morale, discipline, and administration of the platoon

●Planned and supervised emergency deployment readiness exercises to 3 states

●Selected to represent the battalion at the Division Best Ranger Competition

●Led platoon on training deployments to Joint Readiness Training Center and Jungle Operations Training Center and multiple domestic response operations

Logistics Officer (CPT), 369th CSB (ARNG) 1999 – 2001

●Selected to serve as a Headquarters Company Commander for an Intermediate Staging Base hosting Army Reserve and Army National Guard Soldiers from 8 different states

Company Commander (CPT), 2/108th IN BN (ARNG) 2001 – 2003

●Managed the training, safety, morale, discipline, and administration of the company

●Led company on deployment to Joint Readiness Training Center

●Led company on deployments to New York State nuclear power plants and New York City airports, bridges, and tunnels in response to attack at World Trade Center

Personnel Officer (CPT), 369th CSB (ARNG) 2003 – 2005

●Deployed to Middle East as Battalion S-1 in support of Operation Iraqi Freedom

●Managed all aspects of personnel services, finance services, chaplaincy activities, medical operations, postal operations, command information services, and legal services support within the battalion.

Communications Officer (MAJ), 369th CSB (ARNG) & 106th RTI (ARNG) 2005 – 2009

●Deployed to Central Asia as Brigade S-6 in support of Combined Joint Task Force Phoenix

●Provided robust help desk support across 4 voice and data networks to defense forces of USA, UK, France, Poland, Romania, New Zealand, Afghanistan, as well as multiple defense contractors and employees of other US government agencies

●Mentored senior Afghan Communications Officers and Soldiers

●Created the Kabul Military Training Center Computer Academy, developed training curriculum in Dari, trained Afghan instructors, and managed the instruction of senior Afghan defense personnel

●Planned and executed Electronic Warfare (EW) support to a multinational coalition

●Awarded the Meritorious Service Medal and French Commendation Medal

Assistant Professor of Military Science (MAJ), Fordham University (ARNG) 2009 – 2013

●Served as primary instructor for classes at 4 participating colleges

●Served as primary military history instructor for all participating colleges

●Developed and implemented online training curriculum for asynchronous distribution to remote sites

●Developed and implemented recruiting campaign that increased the size of one detachment by over 300%

●Led cadet training deployments to Hawaii and Europe

Operations Officer (MAJ), 53rd Troop Command, New York (ARNG) 2013 – 2015

●Managed training plan development, domestic response planning, and unit status reporting for 37 units

●Managed Operations Security, Communications Security, and Anti-terrorism Programs

●Managed mobilization training for deploying units

Communications Officer (MAJ), 369th SB (ARNG) & JFHQ-NY (ARNG) 2015 – 2019

●Deployed to Middle East as Brigade S-6 in support of Operation Spartan Shield and Task Force Sinai

●Planned, installed, integrated, maintained, secured, and defended 2 tactical voice and data networks on land and sea across ten countries and their territorial waters

●Provided robust help desk support to over 2,000 users

●Provided Electronic Warfare (EW) support to a multinational coalition

●Awarded the Meritorious Service Medal

●Provided robust help desk support to over 2,700 full time and 7,000 part time users

●Recruited, hired, trained, and administered help desk personnel

●Served as Knowledge Manager and Site Collection Officer (SCO) for JFHQ-NY

●Planned and executed statewide, change management, mobile device management, oversight of all unit COMSEC accounts, and deployment of emergency communication packages

●Improved statewide IA compliance from 28% to 94%

●Served as the NYARNG representative to the State Interoperable and Emergency Communication Board

●Selected to host delegation of senior Brazilian military officers for an international treaty signing ceremony

Cyber Electro-Magnetic Activities (CEMA) Chief (LTC), 42nd IN DIV (ARNG) 2019 – 2021

●Deployed to Middle East as Cyber Electro-Magnetic Activity Chief for Operation Spartan Shield

●Provided Over-the-Horizon EW support to units in 8 countries

●Developed the virtual Pre-Deployment Site Selection process as the Division Transitions Officer

●Implemented battalion level EW training program

●Delivered operational analysis to General Officers for highly classified mission planning

●Awarded the Meritorious Service Medal and Order of Thor by Military Cyber Professionals Association

Projects Officer (LTC), Arlington National Cemetery (USA) 2021

●Developed and implemented online course curriculum for cemetery employees

●Reviewed customer survey responses, evaluated trends, developed customer journey map, provided feedback to staff, and provided recommendations to executive management regarding customer experience

●Developed reports to present Key Performance Indicators to senior leaders

●Reviewed and modified Cemetery Burial Plan

Civilian Work Experience

President, Red Hook Soccer Club, Red Hook NY 2018 – 2020

●Ensured compliance with US Soccer, New York State, and East Hudson Youth Soccer League regulations

●Managed team sponsorship, developed and executed the annual budget, and managed development of players, coaches, and referees

●Recruited board members, coaches, and referees

●Managed activities of other board members

Fraud Associate, U.S. Department of State, Washington D.C. 2022

●Review applications suspected of fraud and provide detailed summary of findings

●Coordinate with law enforcement to apprehend fugitives

Training Specialist, Joint Staff Training Program, Arlington VA 2022 - 2023

●Identify gaps in learning strategies, programs, and processes

●Develop mission-relevant curriculum to foster an understanding of the Joint Staff decision-making process

●Deliver effective training to the Joint Staff in person and via remote learning systems

Skills & Advantages

●Microsoft Office, MS Teams, Sharepoint, Remedy

●Possess a TS-SCI and an official US Government Passport



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