Medical office management
Resume:
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***********@*****.***
Ricky King
Little Elm, TX 75068
Results-driven professional offering more than 35 years of technical knowledge and 25 years of management success within inpatient and outpatient centers and medical physician practices, providing leadership and expertise. Delivering a record of progressive management experience, specializing in overall performance improvement. Confidently assesses counterproductive systems and implements solutions to ensure regulatory compliance, productivity, quality improvement/assurance, fiscal accountability, patient and employee satisfaction, and staff retention. Served 8 years in US Navy as Hospital Corpsman and Nuclear Medicine Technologist.
AREAS OF EXCELLENCE
ACR Accreditation • Process Improvement • Change & Project Management • Expense Control • Patient Satisfaction • Staff Management/Retention • Training & Development • IT Training & Support • Policy & Procedure Development • Quality Assurance/Performance • Regulatory Compliance • Sales and Marketing Education & Certifications
Bachelor of Science (BS) in Nuclear Medicine George Washington University Certified Nuclear Medicine Technologist Society of Nuclear Medicine Hospital Corpsman Naval School Health Sciences San Diego, CA Professional Experience
CONTRACT WORK(Avalon Imaging LLC) 2023 — present
Director of Advanced Imaging
• Company bought an MRI center in Odessa, Texas. I am getting it upgraded, credentialed, accredited, and staffed.
MRI Now/Bower Neurology Clinics/CTIC/CTO 2015 — 2022 Director of Sales and Operations
• Establish, onboard, & maintain relationships with the referring community
• Oversee the daily functions of 5 multi-modality centers and 2 Neurology offices while opening and marketing new centers to the referring community
• Implement scheduling, payroll, sales/marketing management, performance management, hiring, credentials, registries, and fiscal budgetary management including capitalexpenses
• Ensure productivity from and lead a staff of 32 associates, including sales, marketing, technologists, physicians, nurse practitioners, billing, and office staff Insight Imaging 2009 — 2015
Center Operations Manager
• Guaranteed that quality standards and client expectations of major deliverables were met while ensuring client issues were dealt with in an efficientmanner.
• Verified customer service provided to radiology patients was optimal and handled all client communications, conflict resolution, and compliance on client deliverables and revenue
• Trained and educated individuals to be Pac’s and EMR Super users
• Prepared and approved budget expenditures while managing and leading 2 multi-modality centers and a staff of 67 associates
Llano Memorial Medical Center 1999 — 2009
Assistant Director of Radiology
• Coordinated staffing, QA/QC/JCAHO, budgeting, training, and customer service for 4 outpatient centers as well as CT, MRI and Nuclear Medicine in the hospital.
• Monitored and implemented IT training and education of Radiology staff
• Served as chairperson of customer service committee
• Created action plans and schedules for follow-up of patient concerns King, p. 2
Syncor International 1997 - 1999
Information System Specialist
• Facilitated communication between corporate and referral sources
• Provided set-up, training, and instruction on Syntrac applications and systems, coordinating training of clinical staff for Texas, Louisiana, Oklahoma, New Mexico, and Nevada.
• Identified, developed, and evaluated marketing strategies based on knowledge of objectives, market characteristics, and cost/markup factors.
• Utilized forecasting, surveying, and strategic planning to locate ad ensure the sale and profitability of products, lines, or services: analyzed business developments and monitored market trends. Advanced Metabolic Imaging/North Dallas 1991-1997
Administrative Director
• Established new imaging center, hiring and educating IT and medical staff
• Expanded from 1 initial center to three over the course of 5 years
• Installed the second ever Ultra-fast CT scanner in Texas
• Operated the hiring, budget, training, purchasing, and accreditation of allcenters Military Service
United States Navy 1980-1988
Navy Corpsman & Nuclear Medicine Technologist
References
Excellent personal and professional references available upon request.
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