Service Representative Data Entry

JAMES K. BRANAM

Phone: 614-***-**** E-mail: **********@****.***

SUMMARY

Experienced customer service representative dedicated to providing premier, extensive service. Effective at multitasking in stressful, and fast-paced environment with dedication to quality service. Self-starter who can work independently and implement appropriate procedures as necessary. Exemplify solid customer relation expertise with an inherent sense of empathy in understanding and dealing with the needs and desires of people of diverse cultures and backgrounds.

● Customer Service ● Time Management ● Problem Solver

● Organizational Skills ● Communication Skills ● Judgement and decision making

● MS Office

● Team Building

● Conflict Resolution

● Active Listening

● Data Entry

● Report/Monitoring

PROFESSIONAL EXPERIENCE

Ancillary Intake Representative 2015-2022

Optum, Columbus, OH

● Revied and uploaded documents for workers compensation referrals.

● Confirmed eligibility with carrier specific protocols.

● Obtained any missing or needed documents relevant to processing.

● Used all HIPPA resource materials as needed.

● Answer telephones and direct calls to appropriate staff.

● Identify and report problems in obtaining valid data.

● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

● Check to ensure that appropriate changes were made to resolve customers' problems. Customer Service Representative 2013-2015

Eddie Bauer, Columbus, OH

● Completed orders taken over the phone.

● Processed out of stock orders for store reps on behalf of customers.

● Processed returns and provided status upon request.

● Processed credit card applications.

● Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

● Prepare reports to provide answers in response to specific problems.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

EDUCATION

Western Hills High School Cincinnati, OH

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