Administrative Assistant Executive
Resume:
Mercedes Ramos
**************@*****.***
Accomplished executive assistant offering 20 plus years of administrative experience reporting to Partners and other top executives. Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.
EXPERIENCE
Pfizer, NY, NY Oct. 2014 – Sept. 2022
Administrative Assistant- Coordinator-Eliquis
Reported to Divisional Team Lead and team of 10 Directors and Managers. Providing administrative support in the areas of; calendar management; diverse meeting organization (ensuring that visitors had badges and internet) prior to meeting; conduct daily communication (email and telephone) with executives and executive assistants; participation in diverse company projects allowing for creativity and organization; booking domestic/international travel; scheduling of ground transportation; extensive internet research; organization of teleconference calls, creating contact lists external and internal; updating the organizational chart for the team; entering SOW’s (scope of work) into the EPA3/Ariba System; following up with accounting to ensure that payments were on time and properly applied.
Worked with Marketing Rotational Program oversaw internship of 10 candidates and ensured that they had all the information needed to complete their internship. All were offered a position at Pfizer.
Created and maintained informational brochure library on the Eliquis Brand.
Cline Davis & Mann, NY, NY Oct. 2011 – Oct. 2014
Business Support Coordinator
Organized the first CDM Mentor Program for new and existing employees.
Organized client meetings and events.
Organized a backup system amongst BSC’s to ensure work load was handled appropriately.
Provided all administrative support to the SVP in the Account Group as well the team members for 24 brands.
Provided assistance in the: preparation of excel spreadsheets and new business client presentations, strong calendar management; diverse meeting organizations and preparations (on site as well as client site) catering, set-up, ensuring that visitors have badges prior to meeting; conduct daily communication (email and telephone) with clients and executive assistants; participation in diverse company projects allowing for creativity and organization; booking domestic and international travel; scheduling of ground transportation; extensive internet research; faxing; transcribing meeting notes; organization of teleconference calls, creating contact lists external and internal; entering estimates into EAS & Dynamics (finance system); extensive copying, scanning and distribution of client information.
Concourse Surgical Sport Supply, NY, NY April 2009 – Oct. 2011
Executive Administrative Assistant/Office Administrator
Assisted President of the company with all administrative duties.
Responsible for overseeing the work of the medical biller, approved all final billing before submission. •
Created a computer filing system where all patient information was scanned and organized.
Resolved customer concerns for undelivered items reducing the open items list by 80% within a two-week period.
Tracked, verified and documented all insurance company authorizations acceptance and denials.
Assisted in the ordering, organization and setup of computer systems.
Fundacion Dulce Esperanza, Santo Domingo, Rep. Dom. Sept. 2005 - Aug. 2009
Project Manager
Constructed motivational programs that were shared with other institutions. • Implemented a follow up system that ensured timely turnaround of requests.
Organized fund raisers to cover administrative, medical and educational needs for our participants.
Documented all confidential information pertaining to participating members.
Directed, organized and planned workshops to provide education in improving self-esteem and communication.
Spaulding Financial Group WPB, FL July 2003 - Aug. 2005
Sales Services Coordinator
Right hand person to VP of Sales assisting with all administrative and sales support including but not limited to; travel and expense report organization and submission, maintained calendar in office and out on the field, creating correspondence to clients, faxing, sorting mail, office supplies, organizing meetings and maintaining conference room calendar, arranged airport pickups for clients.
Created excel spreadsheets that allowed for visual timeline on process of cases. Updates and changes were done consistently.
Maintained departmental calendar which provided a daily and monthly visual of events and time sensitive information.
Contributed to the creation and computerization of company procedural manual.
Liaised between insurance company, client and department to ensure that all the open issues were handled to complete cases on time.
Sea and Ski FT. Lauderdale, FL Executive Assistant/ President March 2001 – July 2003
French Fragrances Miami Lakes, FL Sales Services Coordinator/SVP Feb. 1997 – Feb. 2001
PriceWaterhouseCoopers, LLP NY, NY Exec. Admin. Asst/Partner March 1994 – Aug. 1997
Education
Berkley College Business Associates (1986)
Skills
Ariba/EPA 3
Proficient user of MS Office, SnagIt and Adobe.
Fully Bi-Lingual Spanish/English.
Teamwork mentality with Can do Attitude.
Type 75 WPM
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