Customer Service Network Administrator
Resume:
Work History
Manager, ISP, Tashi
InfoComm Limited
Tandin
Ningpo
Contact
Address
Queens, NY 11372
Phone
*******@*****.***
https://www.linkedin.com
/in/tandin-ningpo-45367753
WWW
www.tashicell.com
Skills
Specialization: IT/Computer,
Servers, Switch, Routers &
Firewalls
Cellular Skills and
Knowledge: 5G, 4G, 3G,
GSM/HSPA+/LTE, GPRS &
EDGE
Product Knowledge: Word,
Excel, Access, Photoshop,
Adobe Page Maker,
Microsoft Visio, Windows
2000 advance sever,
Windows 2003 Server, Red
Hat Linux, UNIX, Apache
configuration, Squid
Configuration, Proxy Setting,
I am grateful for the valuable experience that I acquired while working with Bhutan Telecom Limited, a public company and Tashi InfoComm Limited, which was the first private cellular company in my country. It was an honor to serve in Bhutan's foremost telecom industry. However, my current objective is to enhance my skills and knowledge by working for international companies abroad, keep myself up-to-date with the latest technologies that are emerging in the rapidly changing ICT industry.
Resourceful System and Network Administrator with 16 years of experience in the Information Technology field. Consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security for an Internet Service Provider.
Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network cum System Administrator position. Ready to help team achieve company goals.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Customer-focused professional with successful 16-year career in Cellular or Telecom Industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proficient in applying Information Technology in a rapidly changing business environment.
Manager
Tashi InfoComm Limited, Thimphu, Bhutan
Internet Service Provider
2016-08 -
Current
Mail Server & DNS
troubleshooting, etc.
Networking Skills and
Configuration: (LAN/WAN),
Windows NT server, Windows
2000 server, Windows 2003
server, Cisco & Huawei
Routers, Cisco & Huawei
Switches, Juniper Firewall,
3Com Fast Ethernet Hubs,
D-link Routers, D-link
Switches, Satellite
communications and
wireless communications,
Internet and Email
configurations, Switches
configuration, routers
configuration, DNS
configuration, DHCP
configuration, MRTG,
Motorola Canopy
Configuration, BAM
configuration, Totalizer and
Web Designing .
Satellite Phone Knowledge
& Skills (Thuraya, Iridium and
INMARSAT)
Technical Analysis
Servers expertise
Hardware knowledge
Infrastructure planning
Product development
System upgrades
Program installations
Planning and Coordination
Good Telephone Etiquette
Developed and maintained relationships with
customers and suppliers through account
development.
Administration and management of access network
component (Internet/data) to ensure uninterrupted
services to the customer including P2P, ATM's IPLC Link, PRI, MPLS, Gewog Connectivity, TICL LAN/WAN
and ILL links
Cross-trained existing employees to maximize team
agility and performance.
Configuration of (Internet) system parameters to
establish circuits/links and conduct end to end test with other network components to ensure error free operations
Testing and troubleshooting of system parameters
and application including carrying planned
maintenance
Installation, Test, commissioning and documentation of various Internet access components/links
Establishment of preventive maintenance routine
including backup and recovery procedures for
minimizing system outages
Monitoring of system performance/NMS to ensure
timely preventive and corrective action
Establishment of fault rectification and problem
escalation procedures with clear assignment of
responsibilities
Submission of performance and operational reports
including utilization reports and projections
Establishment of proper access procedures to the
equipment based on the authorization
Liaison with other Q & M, SPPD and Commercial
Department to provide stable and effective service to the customer
Maintaining proper code of conduct as dictated by
the company policy
Any other tasks that are assigned in the interest of the company
Responsibilities as a Head ISP Section:
Administering Network, Installation, Maintenance
and Trouble Shooting Linux, UNIX and Windows
environment
Decision-Making
Analytical and Critical
Thinking
Teamwork and
Collaboration
Cultural Awareness
Training and Development
Teambuilding
Active Listening
Written Communication
Attention to Detail
Flexible and Adaptable
Sales and Marketing
Languages
English, Dzongkha,
Sharchop, Khengpa, Nepali,
Hindi, Mandup, Bumtap and
little Japanese, Chinese &
Thai
Remote Linux server administration
Configure system hardware and install system
software, such as drivers and service packs
Network architecture and installation
Managing users/groups, local and NFS file system
needs of the applications
Applied patches on Linux systems
Squid administration (including http and https
acceleration)
Apache administration and performance tweaking
Network monitoring with MRTG, SNMP and Totalizer
Monitoring system activities
Server performance monitoring and troubleshooting
for server related problems
Performing System Administration related
responsibilities
Responsible to configure and implementing Internet leased lines
Proxy server for internet browsing
Implemented online monitoring of web usage with a
web based graphing utility which shows the usage
on per user basis
Implementing firewall security for the servers using iptables
Knowledge in configure TCP/IP, DNS and Web server
(Apache).
Planned and budgeted accurately to provide
business with resources needed to operate
smoothly.
Communicated clearly with employees, suppliers
and stakeholders to keep everyone on same page
and working toward established business goals.
Regional Manager
Tashi InfoComm Limited, Samtse & Phuentsholing,
Bhutan
Is responsible for overall administration and
management of regional office
Worked diligently to resolve unique and recurring
complaints, promoting loyalty, and enhancing
operations.
And other activities Like promotion, advertisement, 2009-04 -
2016-07
and goodwill of the company in his/ her designated region
Developed sales strategy based on research of
consumer buying trends and market conditions.
As a Regional Manager, my role is to ensure every
member of your team deals with customers in the
right way, giving them the information, they need
when they need it
As the primary point of contact for customer queries, I'd be dealing with people face to face on a daily basis
It's my responsible for providing excellent service, and making sure other members of staff present the same positive and helpful image.
Responsible for overall administration and
management of regional office
Planning marketing tours (Plan & execute the
Marketing Strategies)
Achieve regional Sales target
Monitor, Coach, Mentor, Motivate & supervise the
subordinates and influence them to take positive
action & accountability for the assigned work
Monitoring and controlling office resources like
vehicle, Imprest, etc
Maintain and Expand business in his/her region
Creating Distributor agent and E-top outlets
Resolve Customer Complains
Gather customer feedback and provide market
insight to General Manager
Maintain good relationship with customer and
business partner
Represent Company at regional Level
Record maintenance and stock validation of
products
Follow up on Land acquisition for construction of
Towers
Welfare of regional staff
Sales forecast of product and services on monthly
basis
Submitting Monthly and quarterly reports
Follow up on Defaulters and Credit sales
Sales and promotion of products and services
Updating Samsung DMS record
Head
ISP Section, Tashi InfoComm Limited, Thimphu, Bhutan Internet Service Provider
Developed and maintained relationships with
customers and suppliers through account
development.
Administration and management of access network
component (Internet/data) to ensure uninterrupted
services to the customer including P2P, ATM's IPLC Link, PRI, MPLS, Gewog Connectivity, TICL LAN/WAN
and ILL links
Cross-trained existing employees to maximize team
agility and performance.
Configuration of Internet system parameters to
establish circuits/links and conduct end to end test with other network components to ensure error free operations
Testing and troubleshooting of system parameters
and application including carrying planned
maintenance
Installation, Test, commissioning and documentation of various Internet access components/links
Establishment of preventive maintenance routine
including backup and recovery procedures for
minimizing system outages
Monitoring of system performance/NMS to ensure
timely preventive and corrective action
Establishment of fault rectification and problem
escalation procedures with clear assignment of
responsibilities
Submission of performance and operational reports
including utilization reports and projections
Establishment of proper access procedures to the
equipment based on the authorization
Trained, mentored, and developed new cashiers
with positive and encouraging techniques to
maximize performance and team contributions.
Resolved escalated customer disputes with special
actions such as discounts.
Educated employees on register use,
2007-01 -
2009-03
merchandising, and customer service.
Assisted customers by answering questions and
fulfilling requests.
System Manager
Samdentech (P) Limited, Thimphu, Bhutan
Drafted change management policies to streamline
introductions of new software and systems.
Designed company-wide backup and data
retention policies, monitoring ongoing efforts to
prevent data loss.
Managed systems infrastructure, overseeing
logistical movement to maintain smooth operations
and prevent equipment and skill deficits.
Oversaw internal reporting protocols for system
malfunction incidents, designing pre-rendered
incident report formats to streamline response
measures.
Administered system controls, databases and
networks.
Provided remote troubleshooting and support for
users.
Increased core system availability to 99.99 % by
developing standards and architectural governance
and implementing best practices.
Responded to incidents quickly, troubleshot
problems and corrected faults.
Recommended systems improvements to technical
staff, prioritizing maximum return on investment
(ROI).
Created and maintained policy documentation on
troubleshooting systems, detailing best practices
and inherent goals.
Kept computer systems operating at optimal
performance levels.
Analyzed network security and current infrastructure to assess areas in need of improvement and
develop solutions.
Identified computer hardware and network system
issues, performing troubleshooting techniques for
remediation.
Communicated regularly with customers concerning
2006-07 -
2007-01
data exchange and technology integration.
Network Admin cum GMPCS Engineer
Bhutan Telecom Limited, Thimphu, Bhutan
Implemented WAN and LAN designs in multi-
datacenter configurations.
Determined feasibility, functionality and potential benefits of proposed systems.
Escalated emergency technical issues beyond
knowledge to maintain optimum up-time.
Monitored networks and network devices to resolve
technical problems quickly.
Oversaw network performance, making changes to
boost overall efficiency and power.
Configured and performed troubleshooting with
routing and switching protocols.
Assisted with implementation and support of network monitoring tools.
Provided detailed network diagrams and procedural
guidelines.
Administered software licensing and purchasing for effective installation of network.
Provided firewall and VPN management, security
and incident response.
Oversaw development and maintenance of
computer systems, server upgrades and operating
systems.
Documented changes made to network and
systems, providing evidence for audit trails.
Advised network users regarding hardware
requirements, configurations and limitations.
Administered and prepared programs for IP
addresses, developed network resources and
trained support personnel to provide Tier I support to end users.
Resolved and documented customer reported
network issues via phone and e-mail.
Performed day-to-day LAN and WAN administration,
maintenance, and support.
Checked rigorous application of information security policies, principles and practices for continuous
delivery of network services.
2000-09 -
2002-06
Education
Performed troubleshooting for Juniper, Cisco, and
packet analysis.
Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations. Diagnosed network problems involving combination
of hardware, software, power and communications
issues.
Provided security incident triage and response.
Trainee Engineer
Bhutan Carbide & Chemicals Limited, Carbide and
Chemical Ltd, Phuentsholing, Bhutan
Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
Maintained contemporary technical knowledge of
engineering concepts.
Collaborated with senior engineers on complex
projects.
Assisted senior engineers and management with
clerical duties to keep department functioning and workflows running smoothly.
Assisted with coordination of new equipment
installation and implementation.
Implemented rich, interactive data visualizations
using modern JavaScript and software development
techniques.
Adhered to safety procedures and good
housekeeping standards to comply with regulations. Developed, prepared and reviewed reports and
studies to identify and recommend engineering
solutions.
1999-12 -
2000-02
Bachelor of Science: Electronics &
Communication Engineering
Netaji Subash Engineering College West Bengal
University of Technology - Kolkata, India
2002-05 -
2006-05
1997-05 - Diploma: Diploma in Electrical Engineering Accomplishments
Interests
Custom
2000-05 Royal Bhutan Polytechnic - Phuentsholing, Bhutan Indian School Certificate Examinations: High
School
Jigme Sherubling High School - Khaling, Bhutan
1994-05 -
1996-05
Company Name: Tashi InfoComm Limited, GSM
Cellular Service Provider
Position: Manager/Head ISP Section, Regional
Manager
Industry: GSM Cellular Service Provider, Bhutan
Telecom Limited
Position: Network Admin cum GMPCS Engineer
Company Name: Samdentech Private Limited
Position: System Manager
Have traveled to many countries for training, seminars, conferences and business negotiations like Japan,
Philippines, Thailand, Cambodia, India, UAE, Singapore, Hongkong, Nepal, Bangladesh & USA
• Football School Team • Play Volley ball, Play
Basketball, Khuru, Archery, Table Tennis, Swimming and Cricket
· Physically fit and motivated to work in any place with determination
& would be available to work immediately
· Capable of working in teams.
· The ability to motivate people
· Good spoken & written communication skills
A responsible attitude
Good 'people skills' for building relationships with Certifications
Custom
colleagues at all levels
The ability to plan and prioritize my own work and other people's
Calmness under pressure
Decision-making ability
Accuracy with record keeping
Excellent IT skills
Adaptive Leadership and Change Management
Workshop at Institute of Happiness, Thimphu Tower, Bhutan
2021-05
Conferences, Workshops & Trainings
28th & 29th May, 2021 Adaptive
Leadership and Change Management Workshop at
Institute of Happiness, Thimphu Tower, Bhutan
Professional Driving Training: Refresher
Course conducted by Regional Office, Road Safety & Transport Authority, Thimphu in the year 2020
16th till 17th of October 2019 Training on "Agile
Leadership-Transformation into the VUCA world"
organized by Institute for
Management
Studies Limited, Thimphu.
V- Volatile
U-Unpredictab
le
C- Complex
A- Ambiguous
June 2019
(18/06/2019 to 20/06/2019) - CommunicAsia &
ConnecTech Asia, Singapore
8th-12th April 2019: Bhutan's code of
etiquette (Driglam Namsha- Local name)
09-16 January 2019 SANOG 33,
Thimphu-Bhutan,
June 2018
(11th June to 15th June 2018) Advanced
Training on MX, EX & ACX, Juniper,Spectrum Networks Solutions, India
June 2018 (4-8 June) BtNOG-5, IPv6
Workshop, Royal Institute of Management, Thimphu
Bhutan
March 2018 Leadership &
Essential Skills for Effective Management, Institute for Management Studies Limited, Thimphu
June 2017 Attended
SANOG XXX, New Delhi (Network, System & DevOps
Conference, Tutorials & Workshop)
June 2014 Attended
Communic Asia Submit 2014 at Singapore
March 2012 Training on
Professional Management Program on Marketing
Innovation, AIT Bangkok, Thailand
November 2010 Attended GSMA
Mobile Asia Congress, Hongkong
January 2010 Went for Study
tour to Dhaka and discussed the perspectives of
mobile business with the mobile
operators in
Dhaka, Bangladesh
1st -12th June 2009 Training on
Marketing & Marketing Management, Institute of
Management Studies, Thimphu Bhutan
February 2009 Attended
Convergence in Pragati Maidan, New Delhi, India
February to March 2008 Training on
Broadband Technologies in CETTM, Mumbai, India
13th - 26th February 2007 Training on VSAT
and Broadband Wireless System with
Mercantile
Communications Private Limited, Kathmandu, Nepal
16th – 23rd July 2005 SANOG VI,
Routing, Cisco ISP Routing and BGP Multihoming
Workshop, Juniper BGP,
Juniper Firewall
configuration, Network Design and Architecture,
Wireless Network
Design and Architecture, Advanced ISP Network
Security Practices.
10th -15th January 2005 Workshop on
FreeBSD, Pre SANOG VI at Royal Institute of
Management, Simtokha, Thimphu
17th June-19th June 2002 Workshop on
Network Administration, using Windows 2000 Server, conducted at Youth Centre, Motithang,
Thimphu.
Sept – Nov 2001 CISCO
Networking Program,
Royal Institute Of Management
Thimphu, Bhutan.
Contact this candidate