Service Representative Center
Resume:
Nicole M. Manningham
Cleveland Heights, Ohio 44112 216-***-****
Email: ************@*****.***
OBJECTIVE To obtain a position that promotes professional growth and experiences.
EDUCATION
2010 Notre Dame College
Major: Bachelor of Communication, Minor Psychology
SKILLS
Computer skills: Microsoft, Windows, Power Point, Excel, Ten-key, Outlook and Oracle
I have excellent verbal persuasion and written communication skills.
EMPLOYMENT
Oct 2020-Present, University Hospitals (Staffing Solutions)
Patient Support Advocate
Answering incoming calls and respond to electronic communications.
Research required information using available resources.
Manage and resolve customer complaints.
Handle customer inquiries both telephonically and by email.
Jan 2019- February 2020, New York Life Insurance
Service Center Representative
Provide friendly customer service to New York life policy holders.
Reviewing account information.
Applying payments to accounts and making necessary changing to policies.
May 2017-March 2018, Mentor Network
Direct Support Staff
Assisted with daily living and needs to disable clients.
Transport to doctors’ visits.
Cleaning and meal preparation.
October 2016-April 2017, Innosource
Customer Service Representative
Provides friendly customer service to Progressive Customers.
Updating customer information and using my marketing skills to offer additional services provided by our company.
January 2016-September 2016, Aerotek (For AutoVIN)
Customer Service/ Scheduler Representative
Providing friendly customer service to AutoVIN customers by way of answering inbound calls as well as making some outbound calls.
Scheduling appointments and offering call backs to customers.
Using the internet to navigate and provide information to callers on a daily basis.
Develop and implement office procedures for clerical functions for work flow and general office duties.
February 2014-December 2015, National General Insurance Co.
Customer Service Representative
Provides friendly customer service to National General Customers.
Answering inbound calls to assist customers regarding their personal automobile policies.
Updating customer information and using my marketing skills to offer additional services provided by our company.
May 2011-February 2014, EDEN Inc.
Receptionist
Provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and safety concerns.
Providing friendly customer service and while performing general office duties.
Familiar with working in a high paced and stressful environment.
Proofread and edit correspondence, reports, records etc. as necessary.
Review returned mail to locate updated address information.
On Air Radio personality at Nostaticradio.com: The Ms. Sporty pants Show 2015- 2017.
Cleveland Intern Good Karma Radio ESPN Cleveland Jan 2013-May 2013
Member of The Word Church 180 Youth ministry 2008-2009.
Member of The Word Church outreach ministry 2002-2006. Volunteer regularly at various centers and homeless shelters. Partner with Cleveland City Mission and Hunger Network.
Contact this candidate