Service Agent Verification Specialist
Resume:
arla Dorsey
Indianapolis, IN. 46218
**********@*****.***
Skills
Recruitment
Sourcing
Interviewing
Screening
Administrative Skills
Customer service
Education
B.S. in Criminal Justice, Martin University Indianapolis, IN, 2004 - 2010
M.O.L. in Business, St. Francis University Fort Wayne, IN, 2019 - 2021
M.S. in Forensic Psychology, Northcentral University, CA 2021- Present
Work Experience
Blockforce Talent Naperville, IL July 2022 to Present
Recruiting and placing Junior to Director Level candidates in several different departments.
Partnering with managers to determine staffing needs. Responsible for finding Operations Managers, Transportation Managers, Warehouse Managers, Supply Chain Personnel (Junior to Sr. Level Salaried), Inventory Personnel (Junior to Senior Manager Level Salaried), Training, Continuous Improvement, Operational Excellence, Distribution (Junior to Senior Manager Level Salaried) Human Resources Personnel (Junior to Director Level Salaried), Information Technology (Software Developers, Infrastructure, Security, etc.), Accounting & Finance (Junior to Senior Manager Level Salaried Accountants, Financial Analysts, Tax, Corporate, Manufacturing, etc.)
Designing and implementing the overall recruiting strategy.
Sourcing and attracting candidates by using databases and Job boards.
Work and form relationships with internal management teams to better understand their hiring needs and job specifications.
Utilize knowledge of multiple sources and execute innovative recruiting strategies to find quality candidates and prospects for new business.
Screen resumes and prospects, qualify, interview, and manage candidates throughout the interview process, from prepping before interviews to assisting with final offer negotiation.
Created personalized strategies to close candidates by researching competitor data to gain an advantage and stay current with business trends.
Maintain a database of candidate records, including active and passive prospects, hired and fired employees, and other candidate relationships.
Apple One/Anthem Inc. Indianapolis, IN July 2021 to April 2022
Customer Service Agent
Proactively resolving our members and providers’ questions and concerns using computer-based resources to find answers.
Guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, and helping find a doctor via telephone calls, online chats, or e-mails.
Partner internally to create a seamless customer experience and resolve potential issues.
Bennett & Associates Indianapolis, IN 2018 – Feb 2021
Recruiter/Administration Assistant
Perform recruitment for clients and responsible for sourcing, qualifying, screening, and representing candidates to ensure our clients' best placement.
Requirements handled: manufacturing, engineers, machine operators, technicians, warehouse associates, forklift operators, assistants, etc.
Created useful job postings and sourcing campaigns using Zip Recruiter, Career Builder, Monster, and Indeed.
Participate in weekly recruiter meetings.
Kelly Educational Service Indianapolis, IN 2014 – 2015
Substitute Teacher
Every day was assigned to work at different schools in Marion County in the absence of a regular teacher to aid students in understanding a subject matter and provide skills required for programmed lessons.
During the assignments, as a substitute teacher was responsible for providing instruction and managing the learning environment.
Martin University Indianapolis, Indiana 2010 - 2011
Admission Assistant to Director of Admissions
Interviewed and worked with diverse groups of prospective Adult students regarding acceptance into Martin University. Inputted information performed and maintained a prospective student database.
Conducted new student intakes and tracked applications of new student documents, such as transcripts and recommendation letters. Provided customer service to all students in person and on the telephone.
Provided answers to questions about the admission process, programs offered, and general questions about the university and conducted campus tours. Maintained inventory of admission materials, applications, publications, and letterheads and maintain stock of pre-stuffed admission information packets.
Continuing to update campus meetings schedule and maintained a schedule of prospective students for reports and maintained RSVPs for admissions events. Completed organizational tasks for admissions events on campus and created PowerPoint presentations for New Student Orientation and admissions office meetings.
References Available Upon Request
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