Service Representative Customer

Olanrewaju Timothy Abegunrin

** **** **., *********, ** B4P 0C9

902-***-**** **************@*****.***

Summary

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.

Work Related Skills

Customer Service

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Responded to telephone inquiries and complaints following standard operating procedures.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Followed up with customers regarding product functionality and overall satisfaction.

Handled customer complaints and inquiries in a courteous and efficient manner.

Relationship Management

Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Evaluated employee job performance and motivated staff to improve productivity.

Delivered continuous training to associates to maximize performance and customer relations skills.

Conducted research and reviewed findings to solve customer issues.

Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.

Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Administration

Managed office operations to drive front desk, mail distribution, and security processes and procedures.

Scheduled and supervised the work of administrative staff, providing guidance and feedback to ensure productivity and high-performance standards.

Managed negotiations for office renovation, problem resolution and lease renewals.

Oversaw company compliance with policy development, tracking and reporting.

Work Experience

Administrative Manager January 2020 to February 2023

Kunle Adegoke & Co. Ikeja, Lagos

Relationship Supervisor May 2011 to December 2019

M.A. Banire & Associates Ikeja, Lagos

Customer Service Representative November 2010 to April, 2011

Aderemi Adesina & Co. Ikeja, Lagos

Legal Clerk November 2009 to October 2010

Daura Local Government Secretariat Daura, Katsina

Education

Barrister-at-Law (Second Class Lower Division) August 2008 to October 2009

Nigerian Law School Abuja, Nigeria

Bachelor of Laws (Second Class Upper Division) May 2003 to July 2008

University of Ibadan Oyo State, Nigeria

High School Certificate February 1994 to June 2000

Sanya Grammar School Abuja, Nigeria

Skills

Sales Management Business

Networking Customer Retention

Problem-Solving

Interpersonal Communication

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