Sales Associate Contact Representative

Guerline Lange

Miami, Florida, United States

**************@*****.***

linkedin.com/in/guerline-lange-111b2a126

Summary

Self-motivated and detail-oriented Associate with eighteen years of experience in the Service industry. Extent of

experience includes training, auditing, and cash-flow management. A quick learner with strengths in sales and

problem solving. An ambitious and career-conscious person, where acquired skills and education are utilized

toward continued growth and advancement.

Experience

Lab Assistant III

Aveva Drug Delivery Systems

Feb 2013 - Present (8 years 9 months +)

• Conducts controlled substances transfers, transactions, and annual inventory

• Monitors stability sample staging, pulling, and stability sample inventory

• Represents the department and manages training records (Training Documentation Administrator)

• Maintenance of control documents (STPs and SOPs) in the AR&D lab

• Monitor laboratory consumables and complete purchase order requisitions as needed

• Monitor sample flow: log-in them in the system and provide them to AR&D chemist for analysis

• Monitor and maintain lab cleanliness

• Monitor glassware and reagent inventory

• Daily pH meter and balance calibration

• Perform monthly water system sanitization

• Maintain laboratory chart records

• Monitor chemicals expiration dates

• Follows and complies with cGMPs, FDA requirements and safety regulations.

Customer Service Leader/ Key holder

JOANN Stores

2008 - 2013 (6 years)

• Involved with all aspects of customer service and order entry including solving problems, answering

questions, and working with customers to ensure fantastic service.

• Trained associates in cash handling techniques, credit card procedures, and loss prevention

procedures.

• Handled all functions as a closing and opening manager.

Sales Associate/ Cashier

Walmart

2005 - 2008 (4 years)

• Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis.

Sales Associate/ Cashier

Guerline Lange - page 1

Central K Inc

2003 - 2005 (3 years)

• Handled cash flow and revenues, prepared change fund, and audited deposits on daily basis.

• Setup restaurant opened and closed facility daily. Reconciled sales slips and cash daily. Managed all

food and beverage sales.

Customer Contact Representative

Marcom Technologies

2002 - 2003 (2 years)

• Involved with all aspects of customer service and order entry including solving problems, answering

questions, and working with customers to ensure fantastic service.

• Assisted customers with inquiries and provided all pertinent information.

• Customer-oriented, developed and executed company relations and promotional campaigns. Handled

large call volume while maintaining accuracy, efficiency, and a positive friendly attitude.

Education

Florida International University

Ups Lab Health Program, Health/Health Care Administration/Management

2021 - 2021

Entry-level healthcare certificate program comprised of 14 weeks. Training included: medical

terminology, medical office procedures, general healthcare administration, healthcare assistant, intro to

Certified Nursing Assistant, intro to pharmacy technician, and professional skills coaching.

Miami Dade College

Medical Assistant Career Technical Certificate, Medical/Clinical Assistant

2005 - 2006

MIAMI EDISON SENIOR HIGH SCHOOL

High School Diploma

1995 - 1999

Skills

Customer Service • Sales • First Aid • Training Delivery • Problem Solving • computer skills • Point

of Sale (POS) Systems • Organization Skills • Teamwork skills • Communication

Guerline Lange - page 2

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