Clerical Data Service Representative

ADRIENNE BUTLER

Maitland, FL ***** Phone: 407-***-**** Email: **********@*****.***

PROFESSIONAL PROFILE

Dedicated and highly motivated professional with strong organizational and communication skills with the ability to work in a fast-paced environment. Easily adaptable to change, driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Personable team player, equally able to lead or follow instructions. Searching to transition into a career opportunity within a progressive and professional organization that focuses on employee development and constantly expanding knowledge to provide greater value to customers. Core competencies includes.

●Hard worker

●Critical thinking

●Strong organizational

●Team-player

●Ability to multitask

●Attention to detail

●Active listening

●Interpersonal Skills

●Critical Thinking

●Computer literate

●Customer service oriented

●Detail-oriented

●Confident & Reliable

●Excellent Communication

●Security experience

PROFESSIONAL EXPERIENCE

Customer service representative /Sales Support (UHC- Contracted via Robert Half)

●Manage incoming calls and assist insurance agents with eligibility inquiries for Medicaid/Medicare

●Assess and assist agents with software/technical issues; Platforms include: RPA, Marxs, Jarvis, etc.

●Assist licensed agents with enrolling consumers in UHC Medicare programs based on their needs

●Verify confidential and secured documents

●Support sales team in driving growth

Customer Service Representative (UHC-Contracted via Robert Half)

●Manage incoming calls and assist claimants with account /inquiries

●Update demographics, assist with new claims, escalate issues to proper department and assist with chat features.

●Verify confidential and secured documents.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Security Officer

●To observe and report, gate house operations check all guests in/out, and answer phones.

●Periodically tours buildings and grounds, examining doors, windows, and gates to determine that they are secure and not tampered.

●Sounds fire signal to alert fire department and personnel in event of fire to extinguish fire.

●Checks cars and verifies if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances or reserved parking spaces.

●Escorts personnel to and from parking lots or between buildings as requested.

●Answers visitor's questions concerning locations of various offices, rooms, and other areas within the facility.

EMPLOYMENT HISTORY

08/2022 - 03/2023 Broker/Sales Support

Robert Half Orlando, FL

02/2021 - 05/2022 Customer Service Representative

Robert Half Orlando, FL

08/2019 - 09/2020 Security Officer

Walden Security Orlando, FL

EDUCATION HISTORY

High School Diploma General Studies

Jacksonville Job Corps Jacksonville, FL

CERTIFICATION

Business Clerical Data Entry Jacksonville Job Corps

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