Entry Clerk Specialist
Resume:
KA
Kehinde Ahmed
Professional Summary
To attain an exceptional and reasonable height in my career and to be relevant as professional in my field. To contribute outstanding quota in any organization where my skills, resource and competencies can be fully utilize in the growth, development and achievement of corporate, business and functional objective of such organization.
Work History
Iron Mountain - Data Entry Clerk
Tampa, FL
05/2021 - 05/2023
Harte Hanks / HBO - Data Entry specialist, Customer Service Rep Tampa, FL
04/2021 - 05/2021
FIDELLAMI VENTURES & GAME CENTRE - Service
Technician/Customer Service
Lagos, Nigeria
06/2020 - 03/2021
Entered numerical data into databases with speed and accuracy using 10-key pad.
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Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
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● Used computer software to store and retrieve data. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
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● Corrected data entry errors to prevent duplication or data degradation. Kept optimal quality levels to prevent critical errors and support team performance targets.
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● Created spreadsheets for more efficient recordkeeping Tracked customer service cases and updated service software with customer information.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Searched, extracted and interpreted information to determine correct input procedure.
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***********@*****.***
Tampa, FL 33612
Skills
● Word Processing
● Log Activities
● Scheduling Databases
● Customer Relationship Management
● Computer System Diagnostics Software
● Windows Servers
● Wireless Access Point
● Configure Servers
● LAN and WAN Configurations
● Switches and Routers
● Data Backups
● Maintenance Documentation
Education
01/2023
Hillsborough Community College
Tampa, FL
Associate of Science: Computer
information technology
01/2020
University of Lagos Akoka
Akoka, Lagos
No Degree: Physics
04/2010
Oshborg College
Lagos, Nigeria
Leaving Certificate: Science, Technology,
And Society
Orheptal warehouse - Assistant Warehouse Manager
Lagos, Nigeria
02/2016 - 08/2017
WINNERS GOLDEN BET, WGB - Marketing Assistant
Lagos, Nigeria
01/2016 - 01/2017
True Chipsets Technology - Computer Engineer
Lagos, Nigeria
01/2013 - 01/2015
Promoted available products and services to customers during service, account management, and order calls.
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● Sought ways to improve processes and services provided.
● Troubleshooting
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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Created and maintained detailed database to develop promotional sales.
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Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
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Created and enforced detailed organization processes to increase quality and service standards.
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Onboarded, trained and supervised 10-person warehouse staff with strong record of meeting schedule and performance goals.
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Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
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Divided and categorized cargo received and redirected shipments in response to customer requests.
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Identified appropriate marketing channels and target customers for campaigns.
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Generated reports to support development and implementation of marketing plans.
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● Utilized specialized software to capture and process data.
● Tracked key performance indicators to measure success of campaigns. Updated spreadsheets with statistical, financial and non-financial information.
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● Networking
Researched and recommended new technologies and strategies for improving system performance.
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● Troubleshooting of Systems
● Keeping record of day to day activities (Sales)
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
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Developed and documented network policies, procedures and standards.
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● Identified and resolved network congestion issues and bottlenecks. True Chipsets Technology
Lagos Nigeria
Some College (No Degree): Computer
Engineering Technology
STARDUST COMPUTER TECHNOLOGY - Computer Operator
Lagos, Nigeria
02/2011 - 05/2012
Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.
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Studied client requirements, developing and implementing software solutions that fit with expectations.
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Supported time-sensitive project input milestones by keeping team on-task.
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Documented discrepancies, referring discovered issues to supervisor for remediation.
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Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
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