KA

Kehinde Ahmed

Professional Summary

To attain an exceptional and reasonable height in my career and to be relevant as professional in my field. To contribute outstanding quota in any organization where my skills, resource and competencies can be fully utilize in the growth, development and achievement of corporate, business and functional objective of such organization.

Work History

Iron Mountain - Data Entry Clerk

Tampa, FL

05/2021 - 05/2023

Harte Hanks / HBO - Data Entry specialist, Customer Service Rep Tampa, FL

04/2021 - 05/2021

FIDELLAMI VENTURES & GAME CENTRE - Service

Technician/Customer Service

Lagos, Nigeria

06/2020 - 03/2021

Entered numerical data into databases with speed and accuracy using 10-key pad.

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Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

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● Used computer software to store and retrieve data. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

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● Corrected data entry errors to prevent duplication or data degradation. Kept optimal quality levels to prevent critical errors and support team performance targets.

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● Created spreadsheets for more efficient recordkeeping Tracked customer service cases and updated service software with customer information.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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Searched, extracted and interpreted information to determine correct input procedure.

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adw1y7@r.postjobfree.com

813-***-****

Tampa, FL 33612

Skills

● Word Processing

● Log Activities

● Scheduling Databases

● Customer Relationship Management

● Computer System Diagnostics Software

● Windows Servers

● Wireless Access Point

● Configure Servers

● LAN and WAN Configurations

● Switches and Routers

● Data Backups

● Maintenance Documentation

Education

01/2023

Hillsborough Community College

Tampa, FL

Associate of Science: Computer

information technology

01/2020

University of Lagos Akoka

Akoka, Lagos

No Degree: Physics

04/2010

Oshborg College

Lagos, Nigeria

Leaving Certificate: Science, Technology,

And Society

Orheptal warehouse - Assistant Warehouse Manager

Lagos, Nigeria

02/2016 - 08/2017

WINNERS GOLDEN BET, WGB - Marketing Assistant

Lagos, Nigeria

01/2016 - 01/2017

True Chipsets Technology - Computer Engineer

Lagos, Nigeria

01/2013 - 01/2015

Promoted available products and services to customers during service, account management, and order calls.

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● Sought ways to improve processes and services provided.

● Troubleshooting

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Created and maintained detailed database to develop promotional sales.

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Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

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Created and enforced detailed organization processes to increase quality and service standards.

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Onboarded, trained and supervised 10-person warehouse staff with strong record of meeting schedule and performance goals.

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Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

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Divided and categorized cargo received and redirected shipments in response to customer requests.

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Identified appropriate marketing channels and target customers for campaigns.

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Generated reports to support development and implementation of marketing plans.

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● Utilized specialized software to capture and process data.

● Tracked key performance indicators to measure success of campaigns. Updated spreadsheets with statistical, financial and non-financial information.

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● Networking

Researched and recommended new technologies and strategies for improving system performance.

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● Troubleshooting of Systems

● Keeping record of day to day activities (Sales)

Analyzed complex project server issues and worked on large enterprise and business-critical applications.

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Developed and documented network policies, procedures and standards.

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● Identified and resolved network congestion issues and bottlenecks. True Chipsets Technology

Lagos Nigeria

Some College (No Degree): Computer

Engineering Technology

STARDUST COMPUTER TECHNOLOGY - Computer Operator

Lagos, Nigeria

02/2011 - 05/2012

Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.

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Studied client requirements, developing and implementing software solutions that fit with expectations.

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Supported time-sensitive project input milestones by keeping team on-task.

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Documented discrepancies, referring discovered issues to supervisor for remediation.

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Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

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