Customer Service Pharmacy Technician

SHAYESTEH YOUSEFI

Woodland Hills, CA *****

858-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. SKILLS

Organized

Professional Attitude

Possesses proficient computer skills

Communication Skills

Proficient in the use of Microsoft

Office Programs such as Word, Excel,

and PowerPoint

Team oriented

Able to multitask

Flexibility

Answering Phone Calls

Patient Care

IV Drug Therapy Management

Bilingual( Farsi, German, English)

WORK HISTORY

02/2023 to Current Registered Nurse

Golden Age Center

Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care Updated patient charts with data such as medications to keep records current and support accurate treatments

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options. 08/2014 to 04/2021 Caregiver

Sapir

Documented daily activities and changes in client condition to enable tracking history and maintain accurate records

Transported clients to and from medical appointments with safety and efficiency Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery

Developed and implemented individualized care plans to cater to client needs and better assist.

09/2011 to 07/2012 Registered Nurse

Weende Krankenhouse

Provided emotional support and guidance to patients and family members to help cope with emotional challenges of illness

Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities

Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.

02/1999 to 08/2007 Registered Nurse

Tehran General Hospital

Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected them to optimal providers and care Administered medications via oral, IV, and intramuscular injections and monitored responses

Identified patient care requirements by establishing personal rapport with patients and families

Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians Assessed, evaluated, and cared for neonate and pediatric patients. 09/1996 to 08/1998 Registered Nurse

Seyedalshohada Hospital

Communicated with healthcare team members to plan, implement and enhance treatment strategies

Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans Educated patients and families on disease diagnosis, prognosis and post-operative care.

EDUCATION

Bachelor of Science Nursing

DAA German Employees Academy GmbH Germany - Hannover 09/2016 Associate of Science: Pharmacy Technician

Los Angeles ORT College - California, Los Angeles

09/1996 Bachelor of Science: Nursing

Islamic Azad University Tonekabon - Iran, Mazandaran, Tonekabon

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