Service Representative Center Agent

To expand my career by indulging & working in a more dynamic and challenging

work environment. I would also like to have the opportunity to share the vast knowledge, skill & experience I incurred all throughout my career. CUSTOMER SERVICE REPRESENTATIVE (CSR) (Feb 2021 – Dec 2022) VR CLEANING SERVICES – Dubai, UAE

• Point of Contact for client inquiries, complaints, appointments, payment processing & requests for cleaning services via inbound, outbound calls, email & chat.

• Assisting clients in resolving any emerging problems that may be encountered throughout the service.

• Manage large amounts of incoming & outgoing calls.

• Provide accurate, valid and complete information by using the right methods/tools.

• Keep records of customer interactions, process customers’ data, accounts; Document Controller & File Manager

IMMIGRATION CONSULTANT (August 2020 – November 2020) PROFICIENT IMMIGRATION SERVICES – Dubai, UAE

• Answer client inquiries, including telephone and email inquiries relating to visa requirements; asses basic visa application criteria and make recommendations to decision-makers.

• Making sure that the completion of all relevant visa and immigration documents such as quotes, fees and any information required by the clients, colleagues or authorities are received within the time limit set by the government.

• Dealing in AIPP, PR Express Entry of Canada and LMIA Work Permit. Briefed all the clients about the procedure and the requirements of all these programs.

• Responsible for overseeing all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly by making sure that all of the information provided by the client is accurate and correct, APPLE REMOTE ADVISER (Aug 2019 – Nov 2019)

CONCENTRIX – Quezon City, Philippines

• Served both as a Technical Support and Customer Service Representative for consumer-based products such as IPhones, IPads, IMac, MacBook, etc.

• Responsible for taking service requests or incident tickets from the helpdesk

• Responsible for user account creation and maintenance.

• Ensures that proper notification or advice related to the problem is provided to the helpdesk or the end-user.

• During problem escalations, acted as a liaison between customers and Tier 3 IT REMOTE SUPPORT L2 – SEIMENS (May 2013 – Aug 2019) ATOS INFORMATION TECHNOLOGY INC – Quezon City, Philippines Nokia Siemens Network (NAM, APAC, EMEA)

• Provides second level remote support to end users Provided first level remote support to consumers.

• Took service requests and/or incident tickets for product repairs

• Responsible for user account creation and maintenance. support.

BENHUR CHARLTON

L. CUMIGAD

IT REMOTE SUPPORT L1 - SIEMENS (March 2006 – May 2013) ATOS INFORMATION TECHNOLOGY INC – Quezon City, Philippines Siemens (NAM, APAC, EMEA)

• Monitor, diagnose and resolve issues with hardware, software, network connectivity and operating systems using internal proprietary system.

• Incident Handling: Call Acceptance / Detection, Recording and Dispatching

• Service Request Management

• Administered and supported Microsoft platforms and applications.

• Provide email request and remote desktop service for internal and contracted service groups.

• Tracked and addressed trended issues, and planned long-term resolution strategies for chronic problems.

DELL COMPUTERS (June 2003 – February 2006)

CLIENT LOGIC PHILIPPINES – Quezon City, Philippines

• Served both as a Technical Support and Customer Service Representative for consumer-based products such as laptops, desktops & printers.

• Highly trained in troubleshooting hardware & various software & drivers for Dell computers & printers

• Provided first level remote support to consumers.

• Took service requests and/or incident tickets for product repairs

• Responsible for user account creation and maintenance. PASIG CITY LOCAL GOVERNMENT (June 1996 – June 2003) OFFICE OF THE CITY COUNCILORS – Pasig City, Philippines

• Served as Office Secretary/OIC, Liaison Officer, File Management, Bookkeeping & Document Controller

• Responsible in office management, training office staff & managing employees by delegating responsibilities

• Assisting & accompanying City Councilors in their daily tasks in & out of the office.

EMILIO AGUINALDO COLLEGE MANILA, PHILIPPINES

Bachelor of Science in Computer Science 1994-1996

SAN SEBASTIAN COLLEGE – RECOLETOS MANILA, PHILIPPINES Bachelor of Science in Psychology 1992-1994

JOSE RIZAL UNIVERSITY (fmr Jose Rizal College) MANDALUYONG CITY High School Diploma 1988-1992

Nationality : Filipino

Visa Status : Working

Passport no : P4864726B

I do certify that the information written above is true and reliable to the best of my knowledge.

Benhur Charlton L. Cumigad

Applicant

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