Libertyville, IL *****
Phone: 619-***-****
e-mail: adw1ve@r.postjobfree.com
Madhumita Banerjee
Objective:
Science Graduate (Bachelor’s Degree) with 9 years of experience in Financial / Banking Sector, Office Administration, Event Management, Sales, Customer Service and Public Relationship Management. These experiences are in a variety of fields including Banking, Insurance, Inbound and OutBound Call Centers, Travel, Education, Knowledge of MQ, Corporate Events and Telecommunication. In addition to my extensive office experience, I am driven by Analyzing, Optimizing and Implementing Cutting Edge Solution. Target Oriented, Research and Analytical Skills, Detail Oriented, Problem Solving, Customer Centric, Data Visualization, Team Player, Willing to help, Motivated, Diligent, Determined, Confident, Quick Learner, Excellent Interpersonal Skills, Organizational Skills & Analytical and Planning Skills. I am looking for a position where I can enhance my Financial, Organizational and Problem Solving Skills in different areas in a reputed organization. Excellent in MS Office – Word, Excel, Google Sheet, Powerpoint & Google Slides.
Professional Experience:
1.OAK GROVE SCHOOL, LIBERTYVILLE, IL, USA
Job Title: Room Helper and Lunch Coordinator / Helper – School
Duration: Sep01, 2022 till date
Job Responsibility:
Helping Organize Class Parties
Coordinate with Teachers and Parents to manage inventory, Plan and Execute School Events
Actively participate in the School Board Meetings and share my expertise
First point of contact between Parents and Teacher
Motivating Parents to join the PTO team and volunteer in different school activities
Helping kids in the lunch room
Managing Cafeteria Inventory
Coordinating and sending the Inventory (weekly) to the Caterer who send across the hot lunch to school
2.TRIPP ELEMENTARY SCHOOL, BUFFALO GROVE, IL
Job Title: Accounts Helper in PTO, Room Helper and Lunch Coordinator – School
Duration: Sep 2018 – May 2019
Job Responsibility:
Coordinate with Teachers and Parents to manage inventory, Plan and Execute School Events
Helping Organize Class Parties
Actively participate in the School Board Meetings and share my expertise
First point of contact between Parents and Teacher
Motivating Parents to join the PTO team and volunteer in different school activities
3.MERIDIAN SCHOOL, BUFFALO GROVE, IL
Job Title: Accounts Helper in PTO, Room Helper and Lunch Coordinator – School
Duration: Sep 2019 – Oct 2019
Job Responsibility:
Helping Organize Class Parties
Actively participate in the School Board Meetings and share my expertise
First point of contact between Parents and Teacher
Motivating Parents to join the PTO team and volunteer in different school activities
4.LPL FINANCIAL, SAN DIEGO, CA, USA
Job Title: (Contingent Worker) Money Desk Specialist – Banks Back Office
Duration: 3months (Aug 2012 – Oct 2012)
Job Responsibility:
Defined and Validated Data to ensure the data quality
Helped in Money Transfer System / Wires
Doing Quality Assurance of the incoming checks
Processing Payments and Settlements
Analyzed and Optimized 100% of Queries and reports for prime performance
Helping Customers with more flexibility and control of their payment system
Doing Quality check of the NIGO Return Letters
Processing distributions from LPL client accounts
Monitored and Evaluated processes to find areas of improvement, significantly improving client experience
Validating and processing the Branch Deposits
Preparing & Processing Return Letters for Not In Good Order (NIGO) checks
Data Entry
5.USE CREDIT UNION, SAN DIEGO, CA, USA
Job Title: Personal Banker
Duration: 3months (Feb 2012 – April 2012)
Job Responsibility:
Helping Customers with more flexibility and control of their payment system
Processing Payments and Settlements
Doing Quality Assurance of the incoming checks
Helped in Money Transfer System / Wires
Opening New Accounts
Created feasibility Criteria for expanding and approaching New Customers.
Recommending products and services to the customers
Motivating staff, attending meetings, analyzing data and figures and keeping up to date with the latest products, market changes and policies.
Help the Customers Succeed Financially
6.WELLS FARGO BANK, SAN DIEGO, CA, USA
Job Title: Teller
Duration: 15 months (July 2010 – Jan 2012).
Job Responsibility:
Analyze Customer’s Financial Needs
Processing Payments and Settlements
Customer/Client Service
Upsell different Banking Products
Offer Financial Advice to Customers/Clients
Cash Handling
Help the Customers Succeed Financially
Handling Logistics such as incoming and outgoing mail, ATM night drops, Daily Deposit slips, Cash Shipment.
Award & Recognitions:
a.Achieved Gold Status (Quarterly Sales Target) for the last three quarters.
b.Ranked Eight among Tellers in Coastal San Diego region.
c.Top performer in the Stonecrest Branch for the last three quarters.
d.Received several Written Appreciations and Awards for meeting & exceeding sales targets and customer satisfaction.
7.COMPANY: BRITT WORLDWIDE INDIA PVT. LTD, MUMBAI, INDIA
Job Title: Senior Executive Business Support (Administration)
Duration: 20 months (April 2008 - Dec 2009).
Job Responsibility:
Centre Administration / Business Coordination
Researched and prepared presentations regarding Profitability reports and industry trends
Drafted client reports under the supervision of a senior analysts and received 100% positive feedback for alignment to client goals
Managing Calendar, coordinating meetings including preparing agendas and taking minutes of meeting.
MIS Reports Coordination (Regularity, Integrity and Authenticity of Data)
Serving as a Central Point of Contact between the Production Heads, Top Management (CEO Cell) and Customers.
Monitored, Controlled and Supported service delivery.
Invoice management, organizing the Corporate Training Room, Database management, Company Website Management.
Handling Daily, Weekly & Monthly Activity / Sales Reports
Helping HR team with the exit formalities of the candidates
Appointment setting.
Multiple Phone handling
Assist Corporate Director, AGM and VP with Administrative Duties and in Regional Business Development Projects. Provide administrative support to project managers.
Assist in the development and implementation of Administrative procedures as needed.
Establish, organize, and maintain files, records and reports
Coordination of Client activities / Training / Seminar. Inventory management.
8.COMPANY: ACCENTURE SERVICES PVT. LTD. MUMBAI, INDIA
Job Title: Senior Customer Service Associate
Duration: 25 months (February 2006 – March 2008).
Job Responsibility:
Insurance Project - Morethan (Auto) Customer Service and Sale (UK Client)
Cross Sell of Home & Pet Insurance
Trouble shooting of late payment/renewals/natural disasters
Collecting online payments.
First Call Resolution
Database management of Leads/high-level clients
Appreciated and Awarded by the Management for Excellent Sales Conversions and Customer Service. I was also appreciated for low Call Average Handling Time (AHT).
9.COMPANY: WNS GLOBAL SERVICES, MUMBAI, INDIA
Job Title: Customer Service Associate
Duration: 12 months (March 2005 – February 2006).
Job Responsibility:
Travel & Hospitality Project – Travelocity - Customer Service and Sales (US Client)
Air, Car & Hotel Reservations.
Cross Sell of Hotel / Car Upgrade
Trouble shooting of internet issue/cancelled reservation/double booking
Received several written appreciations from customers as well as the management for excellent customer service. Appreciated for low AHT.
10.COMPANY: GTL LIMITED, NAVI MUMBAI, INDIA
Job Title: Customer Response Executive
Duration: 18 months (October 2003 – March 2005).
Job Responsibility:
Telecommunication Project – Tele2 - Customer Service and Sales (UK Client).
Cross Sell of Internet service and additional Landline service
Accepting Online Payment
Academic Qualification:
Currently Pursuing PGDBA-HR (MBA) from Symbiosis (SCDL, Pune, India)
1. EXAM: PG DIPLOMA IN COMPUTER APPLICATION.
Year: 2003.
Institution: Makhanlal Chaturvedi University.
University: Makhanlal Chaturvedi University, Bhopal, MP, India.
Score: 62%.
2. EXAM: BACHELOR OF SCIENCE (CHEMISTRY/ BOTANY/ ZOOLOGY).
Year: 2002.
Institution: Govt. Science College, Jabalpur, M.P, India.
University: Rani Durgavati Vishwavidyalaya, Jabalpur, MP, India.
Score: 53%.
3. EXAM: HIGHER SECONDARY (12TH STANDARD).
Year: 1999.
Institution: St. Gabriel’s Higher Secondary School, Jabalpur.
Board: Madhyamik Shiksha Mandal Bhopal, MP, India.
Score: 59%.
4. EXAM: SECONDARY (10TH STANDARD).
Year: 1997.
Institution: St. Joseph’s Convent, Jabalpur.
Board: Madhyamik Shiksha Mandal Bhopal, MP, India.
Score: 69%
Languages:
English (US), Hindi, Bengali, Assamese.
Hobbies:
Reading, Volunteer at School, Teaching, Music, Internet Surfing and Travelling.
Extracurricular Activities:
Participated in Folk, Classical, Modern Dance Competitions, Elocution, Inter School Badminton and Throw Ball Competitions etc. Conducted Coaching Classes for 11th and 12th standard students in Science and English.