Head of Environmental Services

CAREER OBJECTIVE

Management department

Looking for a long-term position in serious and well-

established firm that values loyalty, accept diversity, and rewards performance

PROFESSIONAL EXPERIENCE

2022- Environmental Service Consultant

for Poly- Clinics

• Prepare staffing plan for

housekeeping department based

on scope of service

• Prepare all related policy and

procedure, schedule, checklist for

housekeeping process and train

the staff.

• Prepare waste management

program based on MOH

requirement and conduct training

for the HCW and housekeeping staff

and follow up the implementation

• Prepare linen management

program and follow up the

implementation

• Conduct inspection with action

plan report

• Recommend Cleaning materials

and chemicals used based on

SFDA approval.

2020 up to the present- Head of Environmental

Services Anfas AlRaha Hospital

(Long Term Hospital)

• Demonstrates leadership by

providing an optimal environment

for patient care, safety service and

value.

• Manages the day-to-day

operations of the department and

ensures a consistently high level of

cleanliness and aesthetics to

patients, visitors and staff.

2015-2020- Promoted to be Environmental

Services Manager at Kingdom Hospital

• Manage the daily activities of the

housekeeping and Laundry Department to

include appropriate Cleaning of all wards,

offices, waiting areas, washrooms and all

public spaces to ensure high standard of

hospital cleanliness image.

Rima W. Ghannam

PERSONAL INFORMATION

Nationality: Saudi Arabia

Mob: +966-*********

Email. ******************@*******.***

• Assigns workers their duties and inspects

housekeeping work from conformance to

prescribed Standards of cleanliness hospital

wide.

• Investigating complaints regarding

housekeeping services and equipment and

takes corrective action.

• Obtains list of room to be cleaned immediately

and list of prospective discharged to prepare

work assignments.

• Coordinate work activities among

departments.

• Conduct orientation training and in-service

training to explain policies, work procedures,

and to demonstrate use and maintenance of

equipment.

• Managing inventories stock to ensure

adequate supplies, linen and towels plus

supervising the quality control of linen, towels,

and bathroom amenities.

• Forecast department personal requirements.

• Ensure that supplies and equipment to works

are available.

• Establishes standards and procedures for work

of housekeeping staff.

• Makes recommendations to improve service

and ensure more sufficient operation and high

level of patient satisfaction.

• Examines on daily basis building to determine

needs for repairs or replacement of furniture or

housekeeping equipment, raises requests to

repair (RTR) to Engineering Department and

follow up on repair completion, and

recommend housekeeping

equipment/Furniture replacements.

• Records data regarding work assignments,

personnel action, and time cards and prepares

periodic reports.

• Screens job applicants, hires new employees

and recommends promotions, transfer and

dismissals responsible for in-house plants.

• Chairs staff meetings to discuss hospital

policies and patients’ complaints.

• Ensure uniforms, linen and toweling is

controlled and sufficient for the hospital needs.

2013-2015

Promoted to be Public Relations Coordinator at

Kingdom Hospital

●Developing brochures & display material related

to existing packages and new services to be

promoted at KHCC, liaising with the creative

division for design & final print.

●Reorder printing the existing brochures to make

sure that promotional material is always available.

●Compiling KHCC presentations of materials (roll-

ups presentation format, advertising binder,etc…)

-Assist on strengthening the social responsibility of KHCC:

a.Associating with humanitarian institutions

b. In house & outreach programs to create health

awareness.

●Collect news and information about healthcare

services presented in newspaper, magazines,

press.

● Preparing Monthly Report about Kingdom

Hospital exposure in print and broadcast media -

Arranging for visiting doctors, accommodation,

hotel reservation.

-Reviewing all inpatient questionnaires and

preparing monthly statistics to evaluate patient’s Satisfaction.

-Responsible for providing updated material

related to services and doctors to KHCC website

administrator.

2010 – Executive Secretary for Marketing and

Customer Service Director.

●Reviewing all inpatient questionnaires and

preparing monthly statistics to evaluate patient’s satisfaction.

●Collecting all written complaints filed by the

patients.

●Calling patients within 24 hours to acknowledge

the receipt of their letter and get more information on the issues raised.

●Documenting all written complaints received and

following up on them with the concerned

department.

●Sending a written reply to the patients finalizing thus the issue.

●Presenting a weekly report about the status of the complaints received.

● Submitting a monthly statistical report about

written complaints.

●Calling patients who were hospitalized at KH and

who checked average or poor the question

related to the physician’s care to get more

information about the patients’ concerns and

communicating this to the doctor himself.

●Preparing monthly Press Report about Kingdom

Hospital and Consulting Clinics exposure in print

and broadcast media.

●Collect news and information about healthcare

services presented in newspapers, magazines,

press…

● Arranging and organizing student visits from

schools/universities to KHCC.

● Arranging for visiting doctor’s tickets,

accommodation, hotel reservation…etc.

●Perform routine office tasks according to

established procedures (filing, answering phone

calls, preparing correspondence…

etc.)

●Issuing all departmental RTPs and maintaining

record of it.

●Performing ad hoc duties as maybe required by

Marketing / Customer Service Manager

●Registrations Statistics for Cash & Insured patients,

●Outpatient complaint annual report for JCI

●Questionnaires, Petty Cash, RTP, Documents for

Medical Director, Executive Director & HR

Department

●Entering prices for Insurance companies on Iris

System,

●TPP Billings, Payments, & Rejections for Insurance companies, Billings, Payments for Direct Billing & Health Care

2004 – 2008 Najd National School, KSA

Administrative for KGS then Office Management

for English Dep. Intermediate & Secondary stage.

English typing, Quizzes, test worksheets, Memo

Translation, recommendation preparation for

students going to college, Teacher substitution

agenda preparation, Report Card preparation for

elementary and secondary schools, Receiving

calls for the English department.

EDUCATION

1999 – 2000 American Language Institute Beirut

Computer Course, Word, Excel, Access

PowerPoint, scanning.

1994 – 1995 Beirut Baptist

school/ High School, LEB

Lebanese Baccalaureate (Philosophy)

LANGUAGES

Arabic Expert Mother Tongue

English Expert More than 15 Years

SKILLS

Computer Work (Data Entry) Expert

Communication Expert

INTERESTS & ACTIVITIES

I’m interested in social life, meeting new people

traveling, searching discovering & reading since it is the source of knowledge and culture; I’m also

interested in computers, researching through the

internet.

PS: All official documents and recommendations will be presented upon request

Contact this candidate