BRANDI WATSON

*** * **** ** **********, KY ***** 502-***-***** adw1va@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional accustomed to fast-paced hospital flow able to coordinate workflows and communicate effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

Regarded as a natural people person with strong communication skills

Pay close attention to customer interactions and use active listening skills to determine customer needs

Well-organized, manages time and priorities in multi-task environments

Microsoft Office Applications / MS Excel MS Word MS PowerPoint Typing Speed: 49 WPM

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Medical Records Management Release of Information HIPAA Compliance

Office Accounting Anatomy & Physiology Meaningful Use ICD-9 ICD-10

RELEVANT PROFESSIONAL EXPERIENCE

Conduent Services– Louisville, KY 04/2018 – 08/2018

Tier 1 Advisor (Remote)

Take inbound calls and troubleshoot customer issues in a timely manner

Review routine claims in accordance with claim processing guidelines

Maintain high levels of customer confidentiality

Transaction Processor 1 (02/2018– 04/2018)

Handle inbound and outbound calls and process insurance claims

Utilized applicable system functions to ensure accurate and timely claim processing service

Home Instead Senior Care Home Care – Louisville, KY 08/2018 – 04/2019

Home Health Aide

Assisted with activities of daily living - mobility, personal hygiene, and feeding

Kept household clean and organized, ran errands, and prepared and served meals

Documented services provided, patient condition, and changes in patient behavior

Respected patient’s privacy and maintained confidentiality

ADDITIONAL PROFESSIONAL EXPERIENCE

UPS United Parcel Service – Louisville, KY 06/2018 – Present

Package Handler

Load packages onto appropriate trailer by scanning, lifting and carrying packages in a fast-paced environment

Accurately read labels, verify numbers, memorize and carry out instructions and work quickly

Complete tasks in the required time limits with high levels of accuracy

Knowledgeable in company shipping software and labeling system

O'Charley's Restaurant – Louisville, KY 01/2017 – 11/2017

Server / Customer Service

Took orders accurately, and entered orders using point of sale computer system

Stayed familiar with menu items, advised patrons of specials, and answered questions

Worked as a team to meet and exceed guest expectations

Managed time efficiently to deliver food and beverage items in a fast-paced environment

Hazelwood Hospital – Louisville, KY 06/2015 – 01/2016

Housekeeper

Thoroughly cleaned all rooms as assigned

Team-oriented and dedicated to ensuring highest standards were met

Prioritized and organized work and followed through to ensure duties were accomplished

Maintained confidentiality of client information

Allegiance Staffing Employment Agency – Louisville, KY 01/2014 – 04/2014

Package Handler

Completed tasks in the required time limits with high levels of accuracy

Confirmed component accuracy and conducted visual inspections to look for defects

Examined and inspected containers, materials, and products to ensure that packing specifications were met

EDUCATION

Iroquois High School Major Interior Design Trade & Mathematics Graduated 2005-2009, High School Diploma

Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Administrative Assistant, 2019

Contact this candidate