Management/Customer Service
Resume:
An'gel Marie Cooley
** ***.** ****** ********** and Customer Service. I homeschool my kids. Now, I'm ready to start my Career up again.
Vancleave, MS 39565
********@*****.***
I've started 2 businesses myself before and during Covid. My travel agency was closed when all the Borders closed.
There is a gap in employment because I homeschooled my children for several years.. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Clerk
Comfort Inn and Suites - Biloxi, MS
March 2023 to Present
• Make Reservations
• Check customers in
• Run Credit Card
• Run Daily Reports
• Answer Phones
• Run all other aspects of nightly closing
Owner & Travel Agent
A Cool Vaca Travel Agency, llc - Vancleave, MS, US November 2016 to Present
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Implemented automated office systems, optimizing client and data communications as well as records management.
Resolved financial inconsistencies through the collection of outstanding fees, management of refunds and delivery of travel documentation.
Arranged travel accommodations for groups, couples, executives and special needs clients. Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.
Sales Consultant
The Beau Rivage Resort & Casino - Biloxi, MS, US
March 2015 to October 2016
Maximized customer retention by resolving issues in a timely manner. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
Provided sales and customer service assistance to walk-in traffic Processed credit and debit card payments to complete the purchasing experience. Manager/Leasing ConsultantBiloxi, MS
Lake Management/ The Registry Apartments
2011 to 2015
Created organization systems for inventory control, merchandising, financial reports and schedules. Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns. Managed multiple priorities in fast-paced environment. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Resolved all issues professionally and in a timely manner. Interacted with customers to determine needs and offer product or service solutions. Addressed problems with customers to promote quick and successful resolution. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
Supervised employees to decrease process lags and boost productivity. Monitored cash intake and deposit records to increase accuracy and reduce discrepancies. Oversaw and managed operational and financial projects to deliver on time and within budget limitations. Manager
Footlocker/ The Kinney Corporation - Atlanta, GA, US December 2000 to June 2011
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner. Maintained established merchandising standards, including window, sales floor and promotional displays.
Contacted other store locations to determine merchandise availability. Priced merchandise, stocked shelves and took inventory of supplies. Communicated clear expectations and goals to each team member. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Welcomed customers into the store and helped them locate items. Stocked and replenished merchandise according to store merchandising layouts. Assigned work to team members based on company needs, personal strengths and job knowledge. Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Mentored new sales associates to contribute to the store's positive culture. Built relationships with customers to increase likelihood of repeat business. Identified potential shoplifters and alerted management. Answered customer telephone calls promptly and in an appropriate manner. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Retail Management
Burger King Manager
Burger King - Bay Saint Louis, MS
April 2000 to February 2002
Open and Close Restaurant, Daily Computer Input, Daily Deposits, Training New Hires, Prep Food, Temp Food, Counting down Register Draws and Setting Up Registers for next crew. Shipping and Receiving and make sure the Restaurant was Clean at all times.
Education
Travel & Retail Management
Ashworth College - Norcross, GA, US
2018 to 2019
property management
Economic Research Institute Atlanta - Atlanta, GA, US 1999
Retail Sales Manager
Economic Research Institute Atlanta
1998
High School Diploma
River Oaks Academy - Belle Chasse, LA, US
1982
Skills
• Customer service
Marketing
Conflict resolution
Decision-making
Property management
Cash handling
Safety procedures
Hospitality
ComputerInput
Service-oriented
Accounts payable and receivable
Reservations management
Efficient
Issue resolution
• Payroll
• Accounting
• Recruiting
• Management
• QuickBooks
• Sales Support
• Account Management
• Office Management
• Sales Management
• Records management
• Financial report writing
• Retail management
• Merchandising
• Interviewing
• Bookkeeping
• Human resources
• Project management
• Pricing
• General ledger accounting
• Purchasing
• Profit & loss
• Microsoft Powerpoint
• Event planning
Certifications and Licenses
Retail Management
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