An'gel Marie Cooley

** ***.** ****** ********** and Customer Service. I homeschool my kids. Now, I'm ready to start my Career up again.

Vancleave, MS 39565

adw1v1@r.postjobfree.com

+1-228-***-****

I've started 2 businesses myself before and during Covid. My travel agency was closed when all the Borders closed.

There is a gap in employment because I homeschooled my children for several years.. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Night Auditor/Front Desk Clerk

Comfort Inn and Suites - Biloxi, MS

March 2023 to Present

• Make Reservations

• Check customers in

• Run Credit Card

• Run Daily Reports

• Answer Phones

• Run all other aspects of nightly closing

Owner & Travel Agent

A Cool Vaca Travel Agency, llc - Vancleave, MS, US November 2016 to Present

Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

Implemented automated office systems, optimizing client and data communications as well as records management.

Resolved financial inconsistencies through the collection of outstanding fees, management of refunds and delivery of travel documentation.

Arranged travel accommodations for groups, couples, executives and special needs clients. Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

Responded to clients' questions, issues, and complaints in a timely manner and found appropriate solutions when needed.

Sales Consultant

The Beau Rivage Resort & Casino - Biloxi, MS, US

March 2015 to October 2016

Maximized customer retention by resolving issues in a timely manner. Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.

Provided sales and customer service assistance to walk-in traffic Processed credit and debit card payments to complete the purchasing experience. Manager/Leasing ConsultantBiloxi, MS

Lake Management/ The Registry Apartments

2011 to 2015

Created organization systems for inventory control, merchandising, financial reports and schedules. Created detailed spreadsheets for scheduling and customer profiles to support sales campaigns. Managed multiple priorities in fast-paced environment. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Resolved all issues professionally and in a timely manner. Interacted with customers to determine needs and offer product or service solutions. Addressed problems with customers to promote quick and successful resolution. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.

Supervised employees to decrease process lags and boost productivity. Monitored cash intake and deposit records to increase accuracy and reduce discrepancies. Oversaw and managed operational and financial projects to deliver on time and within budget limitations. Manager

Footlocker/ The Kinney Corporation - Atlanta, GA, US December 2000 to June 2011

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner. Maintained established merchandising standards, including window, sales floor and promotional displays.

Contacted other store locations to determine merchandise availability. Priced merchandise, stocked shelves and took inventory of supplies. Communicated clear expectations and goals to each team member. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Welcomed customers into the store and helped them locate items. Stocked and replenished merchandise according to store merchandising layouts. Assigned work to team members based on company needs, personal strengths and job knowledge. Monitored security and handled incidents in a calm and professional manner. Responded to customer concerns with friendly and knowledgeable service. Actively pursued personal learning and development opportunities. Supervised and directed all merchandise and shipment processing. Mentored new sales associates to contribute to the store's positive culture. Built relationships with customers to increase likelihood of repeat business. Identified potential shoplifters and alerted management. Answered customer telephone calls promptly and in an appropriate manner. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Retail Management

Burger King Manager

Burger King - Bay Saint Louis, MS

April 2000 to February 2002

Open and Close Restaurant, Daily Computer Input, Daily Deposits, Training New Hires, Prep Food, Temp Food, Counting down Register Draws and Setting Up Registers for next crew. Shipping and Receiving and make sure the Restaurant was Clean at all times.

Education

Travel & Retail Management

Ashworth College - Norcross, GA, US

2018 to 2019

property management

Economic Research Institute Atlanta - Atlanta, GA, US 1999

Retail Sales Manager

Economic Research Institute Atlanta

1998

High School Diploma

River Oaks Academy - Belle Chasse, LA, US

1982

Skills

• Customer service

Marketing

Conflict resolution

Decision-making

Property management

Cash handling

Safety procedures

Hospitality

ComputerInput

Service-oriented

Accounts payable and receivable

Reservations management

Efficient

Issue resolution

• Payroll

• Accounting

• Recruiting

• Management

• QuickBooks

• Sales Support

• Account Management

• Office Management

• Sales Management

• Records management

• Financial report writing

• Retail management

• Merchandising

• Interviewing

• Bookkeeping

• Human resources

• Project management

• Pricing

• General ledger accounting

• Purchasing

• Profit & loss

• Microsoft Powerpoint

• Event planning

Certifications and Licenses

Retail Management

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