Stanley McGEE

612-***-****

PROFESSIONAL SUMMARY

• Extremely motivated and goal orientated person, looking stability and a chance to gain more knowledge within the field of Customer Support

• Ability to field high volumes of calls per day through professional development

• Advanced communications skills enabling internal and external customer support TECHNICAL SUMMARY

• Call Center Environment

• Health Insurance

• Password Resets

• Login Information

• Communication Skills

• Remote Support

• External and Internal Support

EDUCATION

Barbara-Scotia University Concord, NC

• Received B.S. degree in Finance Minor: Hospitality Grambling State University Grambling, LA

• Pursued degree in Finance

PROFESSIONAL EXPERIENCE

RBC Manager of client support services

11/2018-03/04/2023

My duties were to assist my direct hires with questions regarding the website my duties always included One on one, metrics, quality assurance, goals, training Allianz Life

Call Center Representative/ New Business Case Manager 02/2014 – 3/18

· Take incoming calls for the fixed annuity department for 95% of the day.

· Ability to explain products and provision of various products in detail.

· Back up the master’s line assisting our top producers.

· Fully Cross-trained in all area of the Fixed Annuities. .

· Consistent in meeting a majority of department metrics.

· Ability to take initiative in escalated situation and find a resolution the caller is satisfied with.

· Assist in making outbound calls to policy owners for missing requirements on disbursement request.

Mentor to the new Hires giving support while there on the phone. Technical Client Support Specialist Call Center Level 1- 08/2013-01/2014 Target Corporation

• Providing technical support primarily via telephone

• Learning and maintaining technical and business knowledge to support clients

• Asking how the reported issue impact the client’s business

• Independently resolving most client issues

• Escalating calls to appropriate support groups

• Following through on commitments to clients

• Demonstrating and understanding of various systems and the related trouble shooting procedures

Requirements

• Superior customer service

• Excellent analytical and problem solving skills

• Adaptable to change, tasks and work schedules to meet customer service standards

• Ability to handle multiple problems/calls simultaneously

• Work under pressure and time constraints

• Effective written and verbal communication skills

• Detail oriented

• Knowledge of hardware/software terminology and concepts Wells Fargo Health Benefit Services

Customer Service Representative 12/2011 – 04/2012

• Answer 80-120 calls per day to assist customers and employees

• Answered questions regarding health insurance as far as medical, dental and vision

• Answer questions as far as what is concerned and what is out of pocket expenses

• Help reset password and login information

• Help assist with 401k and investment question

Fairview Medical Center

Customer Service Representative 12/2010 – 05/2011

• Reset passwords and login information for different areas of the hospital

• Answer calls from doctors and nurses regarding access to different applications they may need to access

• Stock and assist with making sure all rooms had all supplies for patients and doctors

• Made sure that labels were correct on different supplies for doctor’s medicines when they call in to place an order

Messerli & Kramer Lawfirm

Customer Service Representative 06/2011 – 09/2011

• Collected on Post Judgment accounts for clients such as Trakamerica, Discover, US Bank, Ford Motor, Capital One and Best Buy

• Ranked in top 3% of all inbound and outbound calls

• Hit Goal 3 months exceeding 50,000 in gross and 17,500 in fees

• Handled Garnishments and Levy accounts

US BANK

Debt Collections 04/2010 – 10/2010

• Make outbound and took inbound class to business customers wanting to make payment or try to settle on their account balances that were past due

• Assist with supervisor and lead accounts that were considered priority work lists for higher risk clients

• Hit Goal personal goal as well as team goals

• Ranked in the top 5% with audits and calls per hour Phoenix Management

Collections 04/2006 – 04/2009

• Made outbound and took and received inbound calls on medical bills for clients such as May Clinic, Fairmount Clinic and Albert Lee Medical Clinic and other clients

• Hit goal exceeding 27,500 in gross and 12,500 in fees for 22 consecutive months

• Assisted with bill insurance companies to get claims paid for Blue Cross Blue Shield, Medicare, Medical and other independent insurance companies AT&T Wireless

Customer Service 06/2005 – 07/2006

• Mentored and trained new representatives

• Handled inbound calls talked through ACD

• Researched and resolved discrepancies on orders placed

• Handled technical support for customers

• Assisted with online orders for new customers

CalVary Portfolio

Collections 07/2003 – 04/2004

• Collecting on defaulted mobile home loans and farmers equipment

• Collecting on Household Bank cards and other defaulted credit cards

• Top 5% with all departmental statistics met

Allied Interstate

Collections Summers only 06/1998 – 12/2003

• Responsible for collecting on student loans for Sallie Mae and Freddie Mac

• Trained and assisted new hires

• Met all quality and goal guide lines

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