Service Representative Customer,Supervisor Cvs
Resume:
Connie Almaguer
Work very well with others and will work the extra mile for customers,I am a fantastic leader.
Fortworth Tx 76132
*******************@***********.***
Easy to get along with and very work ethic. I guarantee my effort to work honestly and positive with others. I am very detail oriented and complete my work in an neat orderly appropriate pace.I have worked in customer service for many years.
Authorized to work in the US for any employer
Work Experience
Cvs pharmacy
Supervisor since August 2022 to present
I work in customer service Bilingual
I supervise my employees. I am responsible for counting teals at the end of my shift every night.
Call Center Customer Service Representative
Picasa group - Richardson, TX
March 2018 to September 2020
I am very well at completing surveys with the customer on the other end,i get graded by my service calls. One of my best accomplishment would be my skill of training new comers the best way I learned to the same standard I was taught .
Customer Service/Cashier/Stocker
Subway in Walmart - Dallas, TX
January 2019 to March 2021
Responsibilities
I made fresh subs daily to our great customers. Pulled out fresh doe and bake about 100+ footlong bread. Inventory daily and kept the stores clean and spotless. I opened and closed stores,make cash drops and bake fresh cookies.
Accomplishments
Had the opportunity to meet the Dallas Maverick players on Game days. Not only did I learn the shelf life of food but had the privilege to enroll myself in The Subway University classes which taught me the proper ways to learn to use the ovens and correct temperatures and passed all quizzes.Subway University is a computer program that explains Subways history,games, and high rank levels of the programs. The program also gives you the opportunity for a higher position and a slight raise. Skills Used
I demonstrated a great role model skill in my opinion. The Subway U. Programs is only in English and since I am bilingual and the majority of my coworkers only spoke Spanish, I encouraged every one I could reach out too take the computer class for more pay and high rank. I'm proud to say my most of my co- workers who had trouble speaking English, passed the computer program and they felt proud and in my eyes accomplished a task many weren't taking advantage of. Carhop/Crew Leader/cashier
Sonic Drive in - Dallas, TX
March 2019 to January 2021
Responsibilities
Inventory,responsible for serving cold blizzard shakes and slushies to our sonic customers. Kept a clean store and work for any employee who called in at times. Trained new employees. Started to learn the kitchen to help out during our busy rushes.Cash in change to employees and count drops.Fill and refilled stock. Helped document inventory count and promote daily food specials. Accomplishments
By keeping the crew focused on multitasking and correct quick paced orders to customers with offering extra condiments,correct change,refills,and reminding everyone to follow order steps for secret shoppers for a great result of an outstanding store score.
Skills Used
My personality and thanking customers with a warm smile knowing I did a great service job for tips.Having to be quick,neat and correct order makes the job easy and keeps the customers happy with sonic service to come back with a smile.
Customer Service/Sales/Cashier
Journey's - Dallas, TX
September 2018 to February 2020
Responsibilities
Sold shoes that were very popular and in style to customers in variety of sports to casual shoes and a great gear of clothes at the Galleria if Dallas.
Accomplishments
Showing up on time and persistence played a big roll. It encouraged my co workers to team work especially greeting our customers and making them real comfortable as they walked in our store and came back.
Skills Used
My positive attitude was my main skill and had fun while I worked with my co workers. We were always on the same page on putting our customers first to smile as they walked in and left the store smiling. Server/Bartender/Trainer
Los Lupes - Carrollton, TX
January 2011 to July 2013
Responsibilities
Everyone had a duty and help out around the restaurant, especially if we were short servers. Maintain cleanliness at all times and check backs on customers with refilled drinks and upsales on appetizers assuring our great service would guarantee customers to come back. Accomplishments
I knew nothing about bartending till the customers or the regulars showed me and gave me tips on to mix shot drinks. I learned to multitask cashing in, out, waiting tables, and bartend at the same time. It was hard at first but I eventually and became faster and very confident at my job position. Skills Used
Multitasking and asking questions helped me out and the quicker I learned my job duties. Medical Assistant Externship
All Care Clinic - Dallas, TX
June 2010 to July 2011
Responsibilities
I triaged patients,and assisted the doctors with their responsibilities through out the day. I also did front and back office as well as verified insurances and scheduled appointments. Accomplishments
I learned hands on training for example, I prepared shots for children,men,and women. I learned many types of conditions on how to help patients with their visits and much more. Skills Used
I picked up right away by studying patients body language and what their reason of the visit for the day. By writing consistent notes and asking many questions, help me learn and make my job much easier. Server/Cashier
IHOP - Dallas, TX
February 2004 to November 2010
Responsibilities
Served customers hot plates and made sure they were satisfied and came back again. Accomplishments
It was one of my first jobs in high school and learned the value of s dollar. Skills Used
Being patient and listen to customers .
Education
Diploma
Thomas Jefferson
Medical assistant
ATI
Skills
• Typing (10+ years)
• Bilingual (10+ years)
• Detail Oriented
• Powerpoint (5 years)
• Painting (3 years)
• Ability To Multi-Task
• Verify insurances (1 year)
• Public Speaking
• Computer Skills (10+ years)
• Customer Service (10+ years)
• Positive Attitude
• Photoshop
• Read (10+ years)
• Lotus Notes
• Receptionist (5 years)
• Recruiting
• Quick Learner
• Faxing
• Printing
• Advertise
• Trainer
• Dependable
• Data Entry
• Messaging
• Listening (10+ years)
• Honest
• Patient (10+ years)
• Phlebotomy
• Patient Care
• Triage
• Commercial Cleaning
• Vital Signs
• Experience Administering Injections
• Laboratory Experience
• Medical Records
• Microsoft Office
• Medical office experience
Certifications and Licenses
Certified Medical Assistant
June 2010 to August 2011
CPR Certification
June 2010 to September 2011
Phlebotomist
2011 to 2012
Trained to triage patients.
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity. Full results: Proficient
Customer service — Completed
May 2021
Identifying and resolving common customer issues
Full results: Completed
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