Service Representative Customer
Resume:
Amber Thirkill
Chattanooga, TN
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
T-Mobile - Chattanooga, TN
August 2019 to Present
• Maintain a high level of accuracy in all duties performed
• Verify Business accounts and owners of accounts
• Passion for care and the ability to listen, problem solve and deliver great solutions
• Ability to work as part of a team to achieve individual and team results
• Verify billing, accept payments, verify eligibility for products, troubleshoot cellular devices, and provide detailed information for overall business accounts
• Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve
• High level of computer navigational skills with experience in shortcut keys
• Proficient in Microsoft applications, Word, Excel, Outlook, One-note, and PowerPoint
• Ability to perform comfortably in a fast-paced work environment
• Experienced in delivering exceptional customer service, communication,& time management Customer Service Representative
HomeServe USA
November 2018 to August 2019
• Integrity and personal accountability for job performance and expectations
• Offer and sale products
• Update customer address/personal info
• Take payments, make payment arrangements and verify any billing corrections if needed
• Ability to type and use keyboard for extended periods of time
• Excellent organizational, interpersonal, written and verbal communication skills Customer Service Representative/Call Center
InfoCision
July 2018 to October 2018
• Work at home rep making outbound calls
• Upgrading memberships
• Ability to perform under pressure and fast-paced and timed environment
• Ability to type for extended periods of time
• Partner with coach to process memberships correctly and accurate Customer Service Representative
Convergys - Chattanooga, TN
May 2012 to June 2018
Responsibilities
- Provides superior customer service by consistently being able to relate and empathize while providing appropriate resolutions
- Utilizes company tools and policies to ensure accurate resolutions with customers in a timely manner
-Data entry
Skills Used
- Ability to master and utilize numerous new computer programs
- Communication and people skills
- Leadership skills
- Time management: average call time is about 5 minutes
- Multi-tasking: utilize several different computer programs and screens per call to reach a resolution Customer Service Representative
Support Seven - Chattanooga, TN
April 2011 to March 2012
• Qualifying customers for loan/product opportunity's with the company
• Typing listening and willingness to assist
• File loan documents and appeals
• Strong attention to detail and problem solving skills
• Excellent organizational skills
Bartender/Waitress
Southern Belle Riverboat - Chattanooga, TN
February 2000 to January 2011
Responsibilities
Arranged seating for customer
Assigned stations for workers handled multiple food orders, served quality food in a timely manner, made alcoholic beverages and managed the cash register. Education
Associate's degree in Computer Technology
Chattanooga State Community College - Chattanooga, TN August 2006 to August 2007
High school diploma or GED
Soddy Daisy High School
2000 to 2004
Skills
• 13 years of telephone-based customer service. Demonstrated excellent written verbal and interpersonal communications skills. Demonstrates a pleasant telephone voice and helpful manner. Ability to work effectively with minimal supervision; while understanding role as a part of a team. Excellent problem solving and follow up skills. (10+ years)
• Customer Service (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Microsoft Office
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