Administrative Assistant Event Coordinator
Resume:
VALERIE BUSCH
** ******* *****, **** *** Hillsborough NJ
********@*****.***
SKILLS/QUALIFICATIONS
Dependable worker with over 10 years of hands on experience
Thrives in fast-paced environment, ability to multi task and be empathic to client’s issues
Versatile, quick learner who adapts well to new situations
Self-motivated, works well with little or no supervision
Excellent customer relations and problem solving skills
Knowledge of Window, MS Word, Excel, Peachtree Accounting System, ConnectWise Manage, AIM, Teams, Outlook, IT terminology and IT Glue EXPERIENCE
11/2019 – PRESENT
IT DISPATCHER/COODINATOR
ATLANTIC TOMORROWS OFFICE
Provide answers and responds to all emergency or non-emergency calls
Assistance and relay all important information pertaining to the specific situation
Provide accurate details in each ticket – log all calls, incoming and outgoing
Answers to questions by retrieving information from necessary departments
Supervising the field technicians routes and prioritizing and organizing their daily schedules in ConnectWise Manage
Consult with supervisors and customers to resolve problems and requests for services
Preparing daily work such as schedules and making quick decisions on pulling technicians off jobs if required to be onsite
Constant communication with field technicians on status of onsite appointment, assist with further action is needed, such as sales or an engineer needs to be involved
Communication with internal departments when projects and engineering needs field services onsite in certain territories
Keeping and organizing work requests per departments
Contacting clients to coordinate out of territory services, for outsourcing to 3rd party vendor, creating work orders for Field Nation
Address issues and requests by transmitting information and providing solutions
Scheduling daily tickets that require geographical knowledge and proactively get field service to appropriate locations as quickly and effectively as possible
Review tickets track orders when tracking numbers are provided with in the tickets, ensure delivers were made and to dispatch accordingly
Move appointments or redirect technicians when it’s appropriate
Create cost efficient and safe routes for our technicians (take accountability for cost of parking and tolls)
2
Ensure technicians are equipped with all needed tools to succeed with onsite appointments
Communicate with clients with any unforeseen situations arrives such as arrival time/s have changed
Work fast and diligently when field technicians call out sick, communicate with client and reschedule when possible
Constant and steady communication with internal and clients on a daily basis
Consult with technician/s when after hours or weekend support is needed, understanding that different times demand more hours 4/2009 – 11/2019
IT OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
GEAR 3 TECHNOLOGIES, LLC (AQUIRED BY ATLANCTIC TOMORROWS OFFICE)
Answered Phones and directed to appropriate department
Created tickets in ConnectWise Manage
Created invoices, performed accounts receivable, collections and bi-weekly payroll
Implemented and monitored Service Block Agreements for retainer clients in ConnectWise
Monitored and logged break fix clients SLA’s
Ordered and received all hardware and software, tracked packages as needed
Ordered office 365 licenses
Monitored SLA’s reviewed and renewed when expired
Filtered emergency and non-emergency requests
Monitored all domains, informed clients of expiration and renewed as requested
Provided excellent communication with internal, engineers, level I, II and III service technicians, project managers and vCTO’s via Teams and ConnectWise ticketing system
Monitored field service, installation, project boards in ConnectWise, scheduled technician’s for all boards
Collaborated with sales, project coordinator, vCTO’s to ensure all necessary documents are attached to tickets, including configuration sheet and project SOW
Created work orders for Field Nation, monitored their board and updated ConnectWise with detailed resolutions
Released payment to Field Nation once ticket was completed ADDITIONAL WORK EXPREIENCE
Receptionist/Administrative Assistant – Delaware Valley OBGYN, 4/02-12/03
Customer Service/Dispatcher – Cool-O-Matic Heating & Air, 9/01-3/02
Customer Service/Event Coordinator – Raritan Computer Inc., 11/99-9/01 EDUCATION
X-RAY TECHNICIAN CERTIFICATE, LIFE COLLEGE, GA
LEGAL SECRETARIAL CERTIFICATE, SOMVERSET COUNTY VOCATIONAL INSTITUTE, NJ
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