SHANNA-LEE WILLIAMS – LEWIS

St. Catherine Greater Portmore Jamaica 876-***-**** adw1tg@r.postjobfree.com

Professional Summary

To enhance my skills and add value to the organization by surpassing the expected, promoting and maintaining the highest level of integrity and professionalism in the accomplishment of my duties, goals and responsibilities.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Skills

• OTHER ABILITIES AND SKILL

•Chef

•Organized, reliable, versatile & innovative

• Microsoft PowerPoint creative.

• Proper Storage Procedures

•Excellent communication

•Administrative skills

• Problem Anticipation and Resolution

• Management Skills

• Using various software, including word processing spreadsheets, databases, and presentation software.

• Customer Needs Assessments

• Cake and Pastry Decoration

• Decorative Finishes

• Ingredients Measurement

• Food Handling Standards

Work History

Cake Decorator, 07/2022 to Current

PRICESMART - Greater Portmore

• Verified accuracy of orders while meeting strict deadlines on producing completed products.

• Kept work area safe and sanitized by washing utensils, tools and countertops.

• Designed specialty cakes for weddings, birthdays and graduations.

• Precisely arranged display cases throughout workday to highlight finished products.

• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.

• Accurately packaged and priced each product according to Company pricing procedures.

Sales Agent Representative, 12/2019 to 05/2020

Itel BPO - Montego-Bay

• Increased sales by offering advice on purchases and promoting additional products.

• Achieved monthly sales goals by promoting product benefits and enrolling new clients.

• Retained excellent client satisfaction ratings through outstanding service delivery.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service

• Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue

Server, 10/2019 to 12/2019

Sonesta Forth Lauderdale Hotel – Florida

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Customer Service Associate, 07/2017 to 08/2019

Conduent - Montego-Bay

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Informed customers about special promotions and provided detailed information for various products.

• Developed and actualized customer service initiatives to decrease wait times.

Busser and Hostess, 01/2014 to 01/2016

Jimmy Buffets Margaritaville - Montego-Bay

• Greeting guests as they enter, and putting them on a waiting list as necessary

• Providing guests with menus and answering any initial questions

• Seating guests at tables or in waiting areas

• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers

• Engaging with guests to ensure they're happy with food and service

• Prepares dining room for patrons by setting tables and stocking all necessary supplies prior to the beginning of service

• Maintains table settings by removing finished courses and replenishing utensils as necessary

• Supports wait staff by assisting them with delivery of food and retrieval of any supplies they may require

• Maintains a clean and sanitary bussing station

• Provide excellent customer service.

Customer Service, 01/2014

Wexford Court Hotel

• Welcomes clients by greeting them, whither in person or on the telephone

• Create and manage filing systems for clients

• Answer questions about the services the company offers

Waitress. 01/2013

Aquasol Beach

• Greet and escort customers to their tables

• Present menu and provide detailed information when asked (e.g About portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses

• Inform customers about the day's specials and offer menu recommendations upon request

• Up-sell additional products when appropriate and communicate order details to the Kitchen Staff

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Arrange table settings and maintain a tidy dining area

• Deliver checks and collect bill payments

• Carry dirty plates, glasses and silverware to kitchen for cleaning

• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g Parties)

• Follow all relevant health department regulations

• Provide excellent customer service to guests

Education

ASc Hotel and Restaurant Management, 2015

Western Hospitality Institute

Associate Degree in Hotel and Restaurant Management

2013

Anchovy High School

School leaving Certificate

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