Data Entry Service Representative

Crystal Gelacio

Cell Phone: 469-***-****

Email: ********@*****.***

SUMMARY OF SKILLS AND QUALIFICATIONS

To obtain a long term career status, grow with the company and apply my abilities and skills with a positive attitude and with goal oriented performance. My previous work experience includes: Management, clerical, data entry, reception, payroll, ticket desk clerk, book keeping, customer service representative, design, sales, bindery, warehouse scanner, etc.

Self-starter.

Flexible.

Goal oriented.

Strong and motivated work ethic.

Positive attitude.

Friendly and professional in appearance and in manner.

Professional communication skills.

Able to multi-task at a diligent pace while paying attention to detail.

Able to monitor and manage tasks in an independent work environment, as well as being able to work together as a team.

Excellent time management skills.

Well organized.

Focused.

Eager to learn.

Computer Skills: Data Entry: 36 WPM. MS Word, MS Excel, Libre Office, Teams, Email, Adobe, Bluvista, Corel Draw X6, 3CX, etc.

WORK HISTORY

The Candy Shop

7/2019 – Present

General Manager

Advertising

Mobile Snack Vendor

Received incoming & outbound phone texts and calls from customers placing orders for delivery.

Made outgoing phone calls for telemarketing purposes of sales.

Made several stops in vehicle to make sales and deliveries.

Managed register, cash, and card transactions at the beginning and end of day.

Inventory

Purchased & restocked merchandise as needed.

Book Keeping – Excel Spreadsheets. Managed book keeping records and receipts.

Monitored supplies to verify stock.

Driver – Drove to multiple stops at several locations.

Customer Service – Sales in person and via phone. Greeted customers, advertised, and sold merchandise. Monitored, inspected, and identified merchandise and supplies were up to date and sanitary.

Maintained a safe working environment through the prevention of accidents.

Pleasantly greeted customers prior to taking orders.

Received orders from customers in person & via telephone and delivered their orders.

Operated cash register to receive payments and issue change accuracy cash and card.

Checked orders and snack quality & expiration dates accurately before delivering to customers.

Explained menu options to customers and offered suggestions.

Wiped down and sanitized areas with soap, water, and antibacterial wipes.

Completed thorough and accurate opening and closing duties to facilitate smooth operations. Kroger

10/2022 – 12/2022

Florist / for Lead Position

Customer Service - Greeted & assisted customers.

Placed orders for entire floral department. Ordered roses, flowers, plants, merchandise (vases, balloons, helium tank, ribbon, cards, card holders, etc.) and supplies.

Marked down expired roses, flowers & other merchandise.

Threw away damaged and expired roses, flowers and, plants and entered the status of each piece on the hand held device for inventory purposes.

Made flower arrangements when I had extra time and as customers needed.

Blew up balloons with helium tank, tied the ends of the balloons, and attached string to them as customers placed orders.

Color coordinated the balloon bouquets to match the theme of the event they needed them for.

Decorated the floral department and registers with many balloons which increased sales.

Made a constant initiative to speak with customers and let them know about sales and expired flowers, which also increased sales.

Organized roses, flowers, plants on store display according to companies weekly & seasonal standards.

Operated pallet jack when receiving new shipments of roses, flowers, plants, & other merchandise and placed them in their designated areas such as flowers in the freezer and on display as needed.

Trimmed & cut roses & flowers stems when receiving new shipment with cutter and trimming scissors.

Placed roses & flowers in fresh water and flower food when new shipment came in and as needed.

Watered plants with fresh water & plant food as needed.

Swept & mopped as needed.

Organized freezer to fit product accordingly.

Broke down several boxes by hand and took them to the recycle machine and took trash out to the dumpster.

Wiped down tables & glass stands that displays would be on. JCML

8/2013 - 9/2014

General Manager

MS Word, MS Excel, Corel Draw X6 Data entry at 36 WPM.

Web design.

Management of social media updates.

Merchandise Technician.

Product and merchandise preparations.

Ensured appropriate merchandise handling procedures were followed. Heat Press and vinyl cutting plotter.

Customer Service in retail.

Greeted visitors in a friendly and professional manner.

Operated cash register and received cash from patrons.

Exactly counted and provided change to customers as necessary.

Reception.

Received incoming calls & scheduled booths for event. Rooms to Go Warehouse

12/2006 - 02/2011

Ticket Desk Clerk / Lift Department

Data entry, Microsoft Word, Excel and Bluvista.

Administration - Multi-tasking - Daily reports, email, separation of tickets, printed and assigned ticket orders, responsible for tracking forklift operator's movement, handing out assigned tickets to forklift operators on go cart.

Opened, planned, and scheduled forklift operators work areas on a daily basis.

Counted and separated multiple (hundreds of) tickets diligently every morning in a fast paced environment.

Coordinated lift operators daily schedules, including properly scanning, assigning and distributing their tickets to them.

Routed tickets (by golf cart).

Printed necessary and/or urgent tickets needed throughout the day, assigning them diligently.

Responsible for tracking lift operator's movement and quota throughout day.

Created detailed quota reports for managers and supervisors on a daily basis.

Tagged and scanned boxes.

Ordered office supplies.

Responsible for keeping and handling a company cell phone/walkie talkie in and out of work premises.

Receptionist

Answered and managed incoming and outgoing calls

Recorded accurate messages

Switchboard

Greeted visitors & vendors.

Maintained a clean reception area, including lounge and associated areas. Temp Team

First Assignment: 05/2006 – Last Assignment: 07/2011 Reception and Administration

Temp Team Temporary Assignment

Broadnex Printing, Dallas, TX

Answered and managed incoming and outgoing calls while recording accurate messages, plus switchboard. Computer, Data entry, MS Word, MS Excel.

Multi-task, partial payroll, scan, copy, print.

Filing.

Reception and Administration.

Temp Team

Temporary Assignment Continental Printing,

Dallas, TX

Answered and managed incoming and outgoing calls while recording accurate messages, plus switchboard. Computer, Data entry, MS Word, MS Excel.

Bindery, counting multiple materials.

Filing.

Taco Bueno

01/2002 - 08/2004

Customer Service / Cashier

Opened store and made preparations diligently in a fast paced environment. Operated cash register and received cash from patrons.

Exactly counted and provided change to customers as necessary. Preparations, ensured appropriate food handling procedures were followed. Greeted visitors in a friendly and professional manner.

Maintained a clean area, including lounge and associated areas. American 3CI / Call Center Temp Assignment 05/2001 - 11/2001

Outbound Calls Representative.

Managed outgoing calls to medical facilities for waste disposal of needles. EDUCATION - GED, Graduate 2000

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