Service Representative Control Clerk
Resume:
Kurstin Miers
Conway, AR *****
***********@*****.***
Experienced employee in many fields with broad knowledge of client expectations. Prepared to work in a challenging, yet rewarding role. I'm looking to leverage my vast abilities in the available position in this organization.
Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
TTEC - Englewood, CO
November 2020 to Present
• Perform high quality calls by using a call flow.
• Perform administrative duties, including but not limited to, using extensive software properly.
• Detect potential clients and promoting insurance options to them.
• Determine the clients' needs and financial situation.
• Explained features, advantages and disadvantages, of various policies to promote the sale of insurance plans.
• Protect beneficiaries by enrolling them info a healthcare plan that suits their needs.
• Constant training and certification for the job to stay compliant with State and Federal regulations.
• Follow up with prospective insureds to maximize sales.
• Help other agents with questions about the systems and processes we use.
• Extensive knowledge of Medicare, MAPD, and MA only plans.
• Communicate with leadership on a daily basis to maximize team growth.
• Hold zoom meetings to refresh knowledge for all agents.
• Pass all required statistic goals every month.
• Reliable to be at work everyday and on time for each shift.
• Maximize customer satisfaction.
Customer Service Manager (CSM)
Better Solution Logistics - Conway, AR
September 2020 to November 2020
• Manage incoming customer transactions.
• Recruiting for company.
• Calling potential/current clients about transportations services provided.
• Daily/weekly reports.
• Monthly audits.
• Research/acquire vehicles used for transportation of clients products.
• Safe keeping of client products.
• Kept safety standards up to date.
• Kept up with vehicle required standards.
• Cleanly of warehouses and vehicles.
• Procured new properties for company.
• Used 3rd party vendors and transportation services at times.
• Used 3rd party payment methods with clients.
• Process customer transactions with 3rd party.
Healthcare Customer Service Representative
TTEC - Sherwood, AR
August 2020 to September 2020
• Learned how to get through the call flow process with customers.
• How to tailor each greeting to the needs of the customer.
• Learned about the Medicare products and packages offered by United Healthcare.
• Used all systems properly and understood why and when to use them.
• Went through call flow process successfully with other trainees in the program. Benefits Specialist
Liberty National - Conway, AR
January 2020 to June 2020
• Client services.
• Paperwork per client or business.
• Extensive knowledge of life and health supplement insurance benefits.
• Excellent negotiation abilities with plan representatives.
• Excellent interpersonal and oral communication skills.
• Strong administrative abilities.
• Good understanding of benefits enrollments.
• Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and discussed any existing coverage.
• Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
• Calculated premiums and established payment method.
• Performed administrative tasks, such as maintaining records and handling policy renewals.
• Researched and resolved client questions and problems regarding health insurance, life insurance, and employee benefits with an average between 20 and 40 clients daily.
• Passed national life insurance producer and health insurance producer exams.
• Served as a troubleshooter and navigated technical issues for clients over the phone.
• Trained and monitored calls for temporary employees in preparation for open enrollment. Housekeeper
Hughes Group LLC - North Little Rock, AR
January 2018 to November 2019
• Weekly and monthly deep clean dorm rooms, classrooms, and office buildings
• Empty trash and recycled paper, plastic, and glass.
• Ensure that dorm rooms were clean and visually attractive for students.
• Fold and sort linens and other laundry materials.
• Helped interview and evaluate new housekeeping employees.
• Inspected each building to ensure that it was properly cleaned.
• Interacted with students and established standards and expectations.
• Maintained cleanliness of all areas to ensure compliance with state and local health ordinances.
• Organized objects in order to present a neat appearance.
• Regularly wash several loads of towels. At least one load per day.
• Finished daily duties (plus more responsibilities when I had the time) in a timely manner.
• Deliver students any items missed or needed before it becomes problem.
• Coach coworkers through the proper way to clean something if they need the help.
• Train new hires any and all responsibilities for their position.
• Daily reports made to keep up with anything that happen in the day.
• Organize supply closets and restock cleaning carts with supplies.
• Daily cleaning in all buildings.
• Help other housekeepers when they need the assistance.
• Fill in for any housekeeper that calls in.
• Clean stairwells, dayrooms, laundry rooms, hallways, public bathrooms, and main areas. Unloader/Sorter
UPS - Little Rock, AR
September 2017 to January 2018
• Managed safety of team members during projects.
• Performed regular equipment inspections for safety.
• Regularly cleaned heavy-duty equipment.
• Trained new team members on equipment operation.
• Assisted in heavy lifting of packages when another coworker needed help.
• Trained new employees on proper lifting process to ensure the safety of all employees.
• Unloaded trucks of packages from all over the Unites States.
• Sorted packages onto the correct belts.
• Loaded packages into trailers in an orderly and organized fashion.
• Sorted small packages into their proper cubby holes.
• Turned off equipment belts when needed in order to clear jams from packages getting improperly placed.
• Cross-trained in other departments for maximum knowledge and minimum effort.
• Safely distributed 50-70lb packages to the lower belts to be shipped to the back of the warehouse.
• Coordinated with other employees to ensure maximum effort when trying to get the packages cleared out of each and every truck for the shift.
Cashier/Customer Service/Sales Associate
Edwards Cash Saver - North Little Rock, AR
July 2016 to December 2016
• Helped checked customers groceries out on the check out lines.
• Put away unwanted groceries where they belonged.
• Cleaner and sanitized registers and belts.
• Cleaned and organized drawers at registers.
• Counted coupons for daily and weekly reports.
• Filled out daily paperwork after shift had ended.
• Gathered baskets and carts from around the store and the parking lot to put them back where they belong.
• Bagged items for customers and other cashiers.
• Organized the shelves by the registered.
• Put away back stock.
• Helped stock shelves when I wasn't busy with customers.
• Swept the floor around the registers and front area.
• Processed EBT, WIC, check, debit and credit card transactions. VAS Packer
Dillard Fulfillment Center - Maumelle, AR
August 2014 to July 2016
• Evaluated the customers' needs and provided service options to meet their requirements.
• Packed products safely and efficiently into boxes to be shipped to customers' homes.
• Trained new employees in the most efficient way possible.
• Performed work responsibilities in a timely manner for a production percentage that was averaged out per week.
• Stayed above the requirements needed in order to keep production moving along at a faster rate.
• Cross-trained in all other departments including ACTIVE and KIVA.
• Restocked shelves when products came in from our weekly truck orders.
• Pulled orders from databases to pick from shelves and accurately place items in the correct box.
• Worked under pressure due to time limit on orders to get out of the warehouse for overnight shipping.
• Organized and prioritized all orders accordingly.
• Collaborated with other coworkers to get daily responsibilities finished in a proficient manner. Quality Control Clerk
Remington Arms Company Inc - Lonoke, AR
May 2014 to July 2014
• Analyzed production issues and helped developed proper resolutions quickly, which helped to increase productivity and decrease production costs.
• Compiled reports of completed inspections for many of the products.
• Drafted recommendations to enhancing the production process.
• Effectively communicated with technicians and management.
• Ensure removal and proper disposal of materials that failed to meet specifications.
• Inspected, measured and tested materials and products produced (bullets, shells, primers, casings, etc.).
• Operated electronic inspection equipment and hand-held measurement devices to complete inspections.
• Presented reports of progress to management and answered any questions.
• Monitored project operations to ensure compliance with set standards. Cake Decorator/ Manager
BHT Investments - Cabot, AR
March 2012 to April 2014
• Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
• Acknowledged customer issues and resolved their problems quickly and efficiently.
• Trained employees who worked in the department on safety protocol, disinfecting/cleaning utensils, time management, and any new responsibilities that came with changes in procedures.
• Collaborated with the General Manager to plan, develop and implement new monthly promotions.
• Collaborated with colleagues to discuss market information and strategies.
• Effectively communicated with other employees and upper management to ensure complete care of customers.
• Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
• Greeted customers and offered them assistance where possible.
• Informed customers about current promotions and sales, encouraging them to take advantage.
• Inventory control including weekly and monthly product orders.
• Annual inspections conducted by multiple agencies including our own.
• Developing annual budgets to ensure minimum risks taken for the next year.
• Weekly payroll and scheduling for all employees under the Baskin Robbins authority. Education
Some college in Business Management
University of Arkansas - Pulaski Technical College - North Little Rock, AR August 2019 to December 2019
Some college in Nursing
Arkansas State University Beebe - Beebe, AR
August 2016 to December 2016
Skills
• Problem Solving
• Critical Thinking
• Leadership
• Strong Communication
• Organization and Prioritization
• Time Management
• Accuracy
• Strong Work Ethic
• Analytical Thinking
• Cleaning
• Customer Service
• Housekeeping
• retail sales
• Communications
• Hospitality
• Filing
• Microsoft Office
• Microsoft Access
• Microsoft Powerpoint
• Microsoft Outlook
• Microsoft Excel
• Cash Register
• Management
• Cake Decorating
• Employee Evaluation
• Heavy Lifting
• Payroll
• Management
• Laundry
• Heavy Lifting
• Employee Evaluation
• Cake Decorating
• Databases
• Administrative Experience
• Human Resources
• Quality Assurance
• Insurance Sales
• Oracle
Certifications and Licenses
Driver's License
Life and Health Producers Certification
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