Medical Assistant, Customer Service Representative, Administrative

*** **** **** **

Round Rock, TX *****

Cell 515-***-****

********@*****.***

Deanna Eiteman

Experience

****- *******

Capital Surgeons

Austin,TX

Medical Assistant

I room patients, take vitals and update their medical history within the EMR system

I schedule patients for their pre-ops appointments once all requirements are met

I answer multi line phone system

I respond to messages from patients through patient portal, emails, and phone.

I submit patient referrals to other providers.

I clean and sterilize surgical equipment

I assist the Surgeons with in office procedures.

2021-2022

Central Texas Neurology Consultants Round Rock,TX

Medical Assistant

I room patients, take vitals and update their medical history within the EMR system

I schedule EMG’s

I answer multi line phone system

I respond to messages from patients through patient portal, emails, and phone.

I submit patient referrals to other providers

2011-2021

Catholic Health Initiatives Panora, IA

Lead Receptionist/Scheduler

I am responsible for opening and closing the medical clinic.

I am responsible for running reports in the mornings and checking patient eligibility.

I answer the phone and schedule patients for their appointment.

I check patients’ in and out when they arrive/leave.

I enter demographic changes as well as make any changes to the patient’s insurance.

I take co-pays and enter them into the computer.

I am responsible to make the bank deposits for our clinic.

I work on Microsoft Office software.

I work on all types of office equipment from the copier/fax, etc.

Any other task that is asked of me by the providers.

2003-2011 Mid Iowa Family Therapy Clinic Perry, IA

Chief Billing Clerk

Greet Clients or Vendors as they enter the office.

I handle monthly billing that can total up to a million dollars and distribute billing to the proper counties via mail.

Answer incoming phone calls from clients, therapists, and the public using a multi-line phone system.

I can run a Fax Machine/Copy Machine and Scanner.

I use of Microsoft Word, Excel, and Outlook on a daily basis.

I create billing reports using excel.

I use Quick Books on a daily basis.

I use the Medisoft billing program.

Any other tasks that are assigned to me.

1996–2003 Dallas County Hospital Perry, IA

Unit Secretary/Activity Director

Greet Patients and their families when being admitted to the med-surg floor.

I set up patients charts

I transcribed doctor’s orders and placed lab, radiology, therapy, and other orders with the proper medical departments.

I answered and directed phone calls using a multi-line system.

I was responsible for taking the elementary school children on tours of the different departments of the hospital.

I helped file in medical records and pulled patient’s charts.

I became certified as the activity director and was responsible for handling activities for our skilled care patients.

Any other tasks that might be assigned.

1989–1996 The Associates West Des Moines, IA

Customer Service Representative

I answered calls from gas card customers.

I was responsible for answering any questions regarding the customers account.

I was authorized to increase and decrease credit limits.

I was authorized to issue replacement cards or additional gas cards.

I was authorized to close accounts.

I handle correspondence from customers on a daily basis.

Education

1989 Perry Community High School Perry, IA

High School Diploma

Interests

I am currently a member of the Perry Fire Department serving as a Firefighter/Hazmat Ops and a EmergencyMedical Responder.

I enjoy golfing, camping, playing guitar, drums, reading and watching movies. I enjoy going to the local nursing homes to provide entertainment.

I love to spend time with my family and friends.

I helped run our restaurant “Firehouse IceCream” for 5 years.

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