OZOWE, EKO PRINCESS

CONTACT

+1-437-***-****

adw1rn@r.postjobfree.com

*** *********** ****

North York

ON M3J 1L4 Canada

PROFESSIONAL SUMMARY

I am a Customer Service

Advisor with excellent communication

skills for over 10 years with ability

to provide a wide range of services to

Clients

I am highly passionate and focus

-driven about my chosen career and

possess years of broad experience

delivering effective care, resolving

conflicts through proactive

communication, empathetic and

listening attentively to inquiries and

providing solutions

SKILLS

Listening and writing

skills

Organization/ coordination

skills

Strategic planning skills

Negotiation skills

Idea development and

implementation

Critical Thinking skills

EXPERIENCE

CUSTOMER SERVICE ASSOCIATE

Jan 2023 – To date

Leon’s Furniture Ltd

Handle customer complaints, provide appropriate solutions and alternatives Created and maintained 90% customers call log

Guided all customer issues to a 100% satisfactory conclusion MANAGER/CUSTOMER SERVICE MANAGER Sep 2018 - Oct 2022 PrinceszFrontal Global Resources

employees

Resolved over 70% of customers’ issues

Created effective administrative office that hire the best local talent profitability status in less than three months of its operations our own branded high-end products for women- like hair treatment, extensions, wigs, shoes, and perfumes

O

E

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Founded the start-up outfit with one employee and have grown it to ten Established an effective processing of orders and 100% delivery time Coordinated monthly revenue sales drive that led to the outfit attaining Negotiated deals with manufacturers in China and Vietnam for the sourcing of Received and dealt with all initial customer communications promptly, follow up to ensure resolution. Go the extra mile to ensure customers’ satisfaction

Manage and maintain customer accounts and file documents Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

Managing database records, drafting status reports on customer service issues, and keeping records of customer interactions

Data entry and research as required to troubleshoot customer problems warranty

Dispatching technicians, analyzing technicians report and ordering parts from manufacturers

Receiving and responding to customers’ service requests via telephone, e-mail and in person

Follow up with manufacturers/service providers as per customers’ claims and Enter credit memos/miscellaneous credits for customers based on the discount received/damage allowance

Enter restocking fees/cancellation charges/miscellaneous debits for customers Enter exchange for customer after deliberation with management team or Ensure “Service Board” is accurate, including, but not limited to: reaching out to manufacturer, set delivery date and truck items for pick-up Initializing Service Calls

ETA

Arrival times

Completion times

Contact 360

CUSTOMER SERVICE ADVISOR Oct 2022 - Dec 2022

Met 80% of customers demand

Built a brand name from scratch for the outfit by handling its social media mepresenc presence and promotional campaigns

HEAD CUSTOMER SERVICE/OPERATIONS & SAFETY Dec 2013 - Aug 2018 Coordinated driver management and enforced all safety procedures and Coordinated daily operations and supervised supporting staffers policies-100%

Coordinated journey management effectively with no fatalities of commuters 95% with 95% success rate

Reduced operating cost of each vehicle in the fleet with installation of tracking system by 90%

Coordinated strategies that led to increase in sales by 60% YOY through calls Coordinated vehicle fleet maintenance that resulted in longer service life span of vehicles v icles

Introduced cold calling of customers and clients as marketing strategy Developed initiatives and workable ideas used in promoting the brand Conducted sales promotional campaigns in the city of Port Harcourt that led to increased brand awareness

PARTNERSHIP & CUSTOMER RELATIONSHIP MANAGER Aug 2007 - Dec 2013 Coordinated all partnership units and ensured they met over 90% of their targets Established “The Inner-City Mission” in Abuja, Nigeria in 2007 and coordinated its activities and was awarded “the best partnership unit” same year Fountain Transport Nigeria Limited

Christ Embassy International

CS SKILLS

Attention to Detail

Active Listening Skills

Improving Customer Experience

Building Customer Loyalty

Positive Attitude

Bilingual Customer Support

Time Management

Interpersonal Skills

Executed special projects - like feeding 1,000 less privileged children, provided back-to-school items for over 5,000 children

Increased overall partners commitment from 50% to 80% through effective customer relationship

Led planning and organization of celebrations ranging from birthdays to weddings and award ceremonies for the entire organization Planned and executed exhibitions of all partnership arms Increased data capturing speed, data reconciliation process, error tracking analysis d analysis by 50% by 70%

EDUCATION

BACHELOR OF TECHNOLOGY Aug 2005

Federal University of Technology, Akure

CERTIFICATION: General HSE 1-3 March 2015

ADVANCE LEARNING – ALISON CERTIFICATIONS Ireland, UK Product Analytics July 2021

Introduction to Data Analytics with Python July 2012 Customer Service Skills July 2021

Outstanding Customer Service August 2021

Customer Service Dec. 2021

CERTIFICATION: Q-Factor Certification in Time Management July 2011 Communication skill

Leadership skills

ACCOMPLISHMENTS

Led a start-up business

and grew it to 10 employees.

Also increased the profit margin

over a period of three

months

Increased the participation of

partners to above 80% in all

Partnership arms due to

excellent customer relationship

Created templates for call logs and

customer complaint so it could

resolved on time

Diploma in Customer Service (Review 2017) Jan. 2022 Developing Quality Customer Service skill Feb. 2022 Customer Value in Marketing Analytics Feb. 2022

Letter of Recommendation-Femie Community

Awarded “most outstanding religious leader” in the university Assistant Pastor in my university days with a followership of over 500 students Leader of “Literary and Debating Society” in secondary school

“Class captain” in secondary school - class 4 to 6 (grade 10 to 12)

“Special duty prefect” in my final year in secondary school Represented my secondary school in various mathematics competitions Special Recognition Award from Faddei Fitness

Letter of Recommendation-Woji Community

Effective Customer Service skill August 2022

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