Entry Operator Escrow Assistant

Elizabeth Zavala 214-***-****

McKinney, Texas ***71 Not Bilingual adw1rg@r.postjobfree.com

Education:

Strayer University, Dallas Business Mgmt. Program 07/2018 - 06/2022

Mountain View DCCCD, Dallas Business Mgmt. Program 02/2016 - 05/2016

Richland DCCCD, Richardson Business Mgmt. Program 03/2011 - 12/2011

Arlington Career Institute, GP Paralegal Program 04/2010 - 10/2010

Skyline High School Graduate High School basic 08/1973 - 05/1075

Studying online – Student at Strayer University 04/2020 – 06//2022

Received AABA Magna Cum Laude

Received BBA Magna Cum Laude 06/20/2022 Honor Program

EXPERIENCE:

Robert Half / Fidelity National Financial 07/2020 - 07/2020

Escrow Assistant Post Closing - Plano, Texas

Front end and back end, post-closing (ResWare)

Analyzed Lender Closing Packets which included, but were not limited to Settlement Statements, Closing Disclosures, and other vital signed documents from closings through multiple Lenders ranging from Reverse Mortgage and Refinances, eRecord all scanned documents, and sent out files that were closed and released

Prepared transaction documents by completing forms, and statements; and collecting and reviewing existing documents.

Prepared documents and had them ready to hand over to the escrow officer once closing instructions arrived.

Prepared and sent files for policy and shipped files.

Handled post-closing concerns/issues.

Ajilon Staffing / First American Title Co. 03/2020 - 06/2020

Escrow Assistant Pre-Closing - Irving, Texas

Multi tasks with minimal supervision.

Proficient in proprietary technology systems.

Knowledge of MS Office, Outlook, Adobe, and Excel

Strong interpersonal and communication skills.

Team player with a positive attitude toward colleagues and managers.

Excellent organizational skills, including scheduling and follow-up

Ability to work with continually shifting deadlines and time-sensitive requests.

Familiar with the closing process, and very basic understanding of real estate documentation, including deeds, mortgages, power of attorney, affidavits, etc.

ICS Staffing / CardTronics 09/2019-11/2019

Technical Support Agent - Frisco, Texas

Provided technical phone support to technicians and dealers

Answered incoming technician and dealers’ calls from Technical Support queues.

Participated in an after-hours support rotation as defined by a predetermined schedule.

Participated in a weekend shift rotation as defined by a predetermined schedule.

Identified parts required and ordered/ requested parts.

Provided assistance to other operations teams.

Acted as liaison between technical support, operations, ATM engineering, and Cardtronics EFT.

Provided intermediate communications support (LAN, Dial, CDMA).

Served as a backup on the technical support projects team.

Provided beginner to intermediate Advanced Functionality ATM support to other operational teams.

Provided efficient productivity and superior quality service while working in a fast-paced environment.

iQor / Capital One Collections 03/2018 – 08/2019

Sr. Agent - Plano, Texas

Inbound and Outbound customer service calls.

Good customer service skills, took ownership in assisting, researching, and resolving customer issues.

Developed a rapport and demonstrated a caring attitude.

Handled escalated calls, and processed payments for credit cards, and auto and mortgage loans.

TeleTech Staffing / FEMA

Hurricane Relief Contact Specialist – Richardson, Texas 09/2017 - 11/2017

Answered calls from Hurricane victims.

Filed, changed, and updated claim applications.

Strong communication and listening skills.

Accounting Principles / Chicago Title 06/2017 - 08/2017

Escrow Assistant - Plano, Texas

Opened orders and prepared documents for closing (SoftPro).

Followed up on all escrow transactions.

Received and reviewed title.

Met deadlines and demonstrated strong follow-through.

Handled escalated title issues.

Experience working on SmartView.

Scanned documents (Simplifile).

Ordered payoffs/HOAs/Surveys/and Warranties and final utilities for files.

Verified payoffs and matched title commitments.

Handled all file requirements before closing, including but not limited to liens, judgments, and bankruptcies.

Obtained most past and present tax information.

Disbursed files; verified receipts and accuracy of wires.

Reviewed Power of Attorney and Quit Claim Deeds.

Helped other assistants and filled in as a receptionist.

Burnett Staffing / CSI Financial 03/2017 - 05/2017

Mortgage Loan Processor - Irving, Texas

Managed account information according to each person.

Answered calls, and customer service; took payments, and answered inquiries.

Unemployed– married on 11/2016 08/2016 - 02/2017

North American Title 06/2016 - 08/2016

Post-Closing Escrow Assistant - Arlington, Texas

Analyzed Lender Closing Packets which included, but were not limited to Settlement Statements, Mortgage Loans, Closing Disclosures, and other vital signed documents from closings through multiple Lenders from Reverse Mortgage and Refinances (RamQuest).

Recorded documents through Simplfiile, including but not limited to Mortgage, Deed of Trusts, Lien Releases, Power of Attorneys, and other recordable documents.

Coordinated Residential Closing transactions by determining requirements; prepared and reviewed closing documents.

Determined escrow requirements, studied and clarified buyer, seller, and lender instructions.

Accounting Principles / Beall Bank 02/2016 – 04/2016

Mortgage Loan Processor - Plano, Texas

Processed residential past loans. Audit due and 2nd lien loans.

Made recommendations for loan adjustments and send requests to the appropriate group (Doc Admin group) for releasing the loan from the Bankruptcy department.

Analyzed and recorded all incoming documents for compliance and loan eligibility.

Verified and validated supporting income, assets, and liabilities.

Reviewed and verified credit reports.

Maintained open communication with customers, real estate brokers, and loan officers to ensure proper and timely processing and submission of mortgage applications.

Inputted and/or updated mortgage applications. Sent and followed up on verifications to employers, banks, creditors, etc.

Provided status reports on each mortgage indicating the process to the loan officers.

Accounting Principles / Premium Title 05/2015 - 12/2015

Escrow Assistant Post Closing Origination - Coppell, Texas

Front end and back end, post-closing (ResWare)

Ordered payoffs/HOA's/surveys/warranties/tax info.; and handled post-closing concerns/ issues.

Analyzed Lender Closing Packets which included, but were not limited to Settlement Statements, Closing Disclosures, and other vital signed documents from closings through multiple Lenders ranging from Reverse Mortgage and Refinances using ResWare.

Recorded documents through Simplifile, including but not limited to Mortgage loan docs., Deed of Trusts, Lien Releases, Power of Attorneys, and other recordable documents across the U.S.

eRecord documents and sent out files that were closed and released.

Coordinated Residential Closing transactions by determining requirements, cleared titles, assembled, prepared, and reviewing closing documents, and disbursed funds.

Determined escrow requirements by studying and clarifying buyer, seller, and lender instructions.

Coordinated clear titles by ordering title reports; worked with the seller’s title curative team to resolve title defects.

Prepared transaction documents by completing forms and statements; collected and reviewed existing documents.

Acted as point of contact for all stakeholders in the transaction; checked documents for accuracy.

Sent out commitments.

Prepared documents and had them ready to hand over to the escrow officer once closing instructions arrived.

Disbursed file (reviewed for balance/ issue checks/ mail outs/ overnight checks).

Prepared and sent files for policy and shipped files.

Handled post-closing concerns and issues.

PinPoint Staffing / Stewart Title 01/2015 - 05/2015

Specialist I Refinance - Coppell, Texas

Demonstrated track record of producing high-quality work.

Reviewed and analyzed loan files using the ResWare system for servicer compliance with mortgage and foreclosure.

Handled escalated calls on loan files.

Controllable and uncontrollable delays during the default administration process.

Execution.

Reviewed servicer-provided documentation for accuracy and completeness.

Verified and evaluated loan data using various internal and external systems.

Law Office of David Jones 10/2010 - 08/2014

Right of Way Title Assistant - Bedford, Texas

Assisted the Title Attorney in all aspects of Right of Way using RamQuest.

Performed title examinations and issued attorney certificates on various pipeline and utility relocation Right of Way projects by reading and recording franchise agreements and legal documents.

Entered data in the database to manage the franchise agreements.

Assisted the Title Attorney when conducting the title production, operation, and support for some of the largest Transportation Right of Way projects in Texas, (Including) Grand Parkway (Hwy99) in Houston, North Tarrant Expressway Segments 1, 3, and 3A in Fort Worth, the upcoming I-35E expansions, and the DFW Connector.

Knowledge and understanding of federal, state, and local laws, and other regulations.

Human Resources / Executive & Administrative Assistant 1995 - 2010

Ability to work independently, be very organized, and set priorities.

Strong written and oral communication skills.

Exceptional ability to handle confidential material, expense reports, check requests, and other financial docs.

Interface with both internal and external legal professionals at every level.

Put new hire packets together and distributed them as requested and Coordinated orientation classes.

Recorded, posted & logged, and photocopied I-9 verification, ID information, as well as W-4 information.

Experience establishing, maintaining, and/or verifying indexes by, files, logs, and/or cross-reference systems.

Data Entry Operator 1975 - 1995

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