Huyen Nguyen

Woodbridge, VA ***** 571-***-**** adw1ra@r.postjobfree.com

Skills

Data Entry

Data collection and analysis

Documentation and control

Workflow planning

Event planning

Staff Management

Team Building and Leadership

Training and Development

Bookkeeping

Clerical support

Office administration

Excellent multi-tasking ability

Organizational skills

Advanced Excel

Work History

Office Manager, 11/2014 to 01/2020

HKL SERVICES TRADING COMPANY LIMITED – Nha Trang, Vietnam

Improved realization of organizational objectives by effectively communicating department goals, organizational objectives.

Worked with customers to understand needs and provide best services.

Resolved problems, improved operations, and provided exceptional client support.

Maintained excellent attendance record, consistently arriving to work on time.

Increased customer satisfaction by resolving issues.

Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.

Improved office operations by automating client correspondence, record tracking and data communications.

Performed billing, collection and reporting functions for office generating annually.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Handled all incoming business and client requests for information.

Hired, managed, developed, and trained staff, established, and monitored goals, conducted performance reviews and administered salaries for staff.

Business Store Manager, 12/2006 to 11/2014

Luxury Shop – Nha Trang, Vietnam

Delivered excellent service to ensure high levels of customer satisfaction.

Hired, trained, and oversaw new staff.

Responded to customer complaints and concerns in a professional manner.

Educated customers on promotions to enhance sales.

Monitored inventory levels and ordered new items.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Managed store budgets and updated financial records.

Data Analyst, 09/2004 to 11/2006

E & C Enterprises – Woodbridge, VA

Corrected any data entry error to prevent later issues such as duplication.

Coordinated statistical data analysis, design, and information flow.

Produced monthly reports using advanced Excel spreadsheet functions.

Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.

Supported Accounting department with special projects resulting.

Kept optimal quality levels to prevent critical errors and support team performance targets.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Applied data entry knowledge and Technique skills to resolve indecipherable or garbled messages.

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Organized, sorted, and checked input data against original documents.

Data Analyst, 09/2001 to 07/2003

K And B Engineering – Santa Clara, CA

Performed system analysis, documentation, testing, implementation and user support for platform transitions.

Corrected any data entry error to prevent later issues such as duplication or data degradation.

Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.

Transformed project data requirements into project data models.

Education

GED

Evergreen Valley College - San Jose, CA

Accounting courses

Under-graduate

George Mason University - Fairfax, VA

Majored in Management Information System and Business Administration

REFERENCE

U.S. CITIZEN

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