JENNIFER JERRELL
Fort Smith, AR
72903
***************@******.***
January 30, 2022
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,
Jennifer Jerrell
JENNIFER JERRELL
October 2019-November 2021
JENNIFER JERRELL
3201 South O Street Unit 20 Fort Smith, AR 72903
479-***-**** • ***************@******.***
Objective
Experienced professional seeking more than employment or a paycheck, I’m searching for a company I can retire from with advancement opportunities and a company willing to compensate an individual based on experience, hard work, dedication, and an unprecedented work ethic. Key Qualifications
● Phlebotomy technician since 2009
● Twenty three years of customer service experience
● Excellent communication skills
● Team player
● Proven leader and calm under pressure
● Perfectionist
● Positive personality
● Very quick learner
● Dependable
● Available day of night should something arise leaving my team short-handed
Work Experience
CSL PLASMA
Phlebotomist & Processing Technician
● Promoted to designated trainer for all new donor floor technicians within four months
● Promoted to designated trainer for new processing technicians June 2012-July 2018
May 2004- June 2012
July 2013-October 2016
within four months
● As a designated trainer both on the donor floor and in the lab, it was my responsibility to ensure all personnel were dressed properly in PPE, following any and all (SOP’S) standard operating procedures, to ensure not only my teams safety but our donors safety as well. Shogun
Assistant manager, head waitress, foh trainer
● Responsible for handling all truck orders each week and building rapport with each vendor
● Responsible for recruiting new talent and training all front of house employees
● When necessary, I worked as the hostess, waitress, cashier, and also took call in orders
● Once promoted to assistant manager, began daily bank deposits Folie’ A Duex
Greeter, hostess, and waitress
● Ensured each guest was treated just like family
● Greeted each and every guest with a smile and positive attitude Operations Manager
Sales Lead
● Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
● Protected company assets from loss such as theft or damage by setting and enforcing effective security
● policies
● Used POS system to process sales, returns, online orders and gift card activations
● Responsible for any incoming and outgoing freight
● Accountable for the accuracy of the shipment and its inventory but also responsible for keeping the stores’ inventory as precise as possible
● Enhanced employee management by developing schedules, tracking time and administering payroll
Phlebotomy Technician 2009
May 2014-January 2022
April 26, 2016
● Educated operations team on best practices, company policies and service excellence standards
● Developed and maintain operational guidelines for staff
● Developed productive, profitable and achievement-oriented working environments for employees
● Evaluated current operational strategies and recommend improvements
● Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
● Handled problematic customers and clients to assist lower-level employees and maintain excellent customer
● service
● Analyzed prior delivery processes and uncovered more efficient method
● Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
● Built relationships with customers and managed accounts to drive revenue and profit
Education
Phlebotomy Technician
Petra Allied Health
● Graduated with 27 out of 30 attempts good sticks, best in the class, finished with a 99%!
University Of Arkansas at Fort Smith
Nursing major, minoring in psychology
● Six hours shy of my associates degree in general studies, which I’m currently a junior and finishing online as our Spring semester just began. I’m planning on getting a Bachelors of Science in Nursing. The National Society of Leadership and Success
Chapter of Sigma Alpha Pi
● Gary Tuerack is the Chief Visionary and Founder of this fraternity. References
● Russell Perez 702-***-****; Assistant manager at CSL Plasma for 2 1/2 years
● Gary Lee 479-***-****; Manager at Rick’s Rib House for 7 years
● Nikki Davis 479-***-****; Supervisor at Shogun’ for 6 years
● Joshua Blake 479-***-****; Head chef at Folie’ A Duex