Medical Assistant Front Desk

Niva Suazo

*** **** ***** *** ********* CO *****

Cell: 720-***-****

**********@*******.***

Summary

Highly motivated Medical Professional with extensive experience as a Patient Care Coordinator,Triage Coordinator, CNA, Medical Assistant, and Home Health Care Quality Assurance Director. Experience with duties within the scope of practice as a Medical Assistant in various settings, including Urgent Care, Surgical Center and Private Practice with 10 providers. Experience working front desk and back office clinical, checking patients in, verifying insurance, providing necessary documents for the visit, scheduling appointments, triaging phone calls, updating charts and other front desk duties, along with being Lead MA and supervision of co workers and managing the daily operations of the clinic. Able to perform duties such as triaging and checking patients in, inputting information into the EMR, rooming patients and recording medical history and pertinent information regarding the visit, and obtaining vitals. Skilled at performing blood draws, cultures, UAs, and other labs, starting IVs, administering medications and injections, placing Ortho-Glass and medical equipment on patients, assisting with and setting up for procedures such as sutures and suture removal, wound care and exams for the providers, and doing in house lab tests, including 6 and 12 lead EKG placement. Exceptional problem solver and decision maker, and skilled at remaining calm under pressure. Patient focused and level-headed in challenging situations. Able to work well within a team environment and make decisions individually as well.

Highlights

IV Certified

Wound care management

Previous NREMT

Medical Assistant Experience with get completion of degree program and eligible for national certification

Previous Certified Nurse Aide CPR/First Aide/PPE Certified

Cool and collected under pressure

PCP and CNA Training Specialist

Skilled problem solver

PDMP, EMR and Prescription Experience

Experience

Patient Care Coordinator

09/2021- 7/2022

Responsible for greeting patients, answering phone calls in a timely manner, activating patient files, moving patients through a pre-determined protocol to ensure a smooth visit with the clinic providers. Completed insurance verification and updating patient records, collecting any co pays that are due, maintained and followed HIPAA guidelines. Provided excellent customer service and extremely proficient with the EMR used, Athena.

Medix/TrueCare24 01/2021- 7/2022

Contract as needed work doing Covid-19 PCR tests as well as Covid Vaccinations for mass drive through and walk up settings for the public. Responsible for accurately performing, and storing Covid PCR sab tests, as well as administering IM Covid Vaccines for ages 16 and up and experience with all 3 vaccines currently available.

Dispatch Health 10/2019-01/2021

Full Time Medical Assistant responsible for meeting all Patients and Provider’s Needs including, relaying test results, sending medical information to Primary Care Physicians, communicating with our vendors including mobile radiology and ultrasound companies, laboratories, pharmacies and patient family members, as well as other duties assigned to the Medical Assistant role that supported our staff, vendors, and patients.

Penn Foster College

7/2020-2/2023

Medical Assistant degree program

Graduated with honors

Arapahoe Community College 8/2017-1/2020

Part Time Student concentrating on an AS in Nutrition

Colorado Urgent Care 1/2017-8/2017

Responsible for maintaining meticulous client records for state and HIPPA compliance. Responding, handling, and correcting all needs and concerns from patients. Performed duties within the scope of practice for an EMT and Medical Assistant for three providers. Able to perform duties such as Front Office check in of patients and triage, inputting information into the EMR, Rooming patients and recording Medical History and pertinent information regarding the visit, and obtaining vitals. Performed blood draws, cultures, UAs, and other labs. Started IVs, administered medications and injections, placed Ortho-Glass and medical equipment on patients as ordered by the provider. Assisted with procedures and set up for performing other services such as sutures and suture removal, wound care and exams for the providers, and doing in house lab tests, including 6 lead EKG placement. Sterilized equipment and disinfected exam rooms and back of office. Stocked supplies and kept medical records filed and organized. Handled prescriptions according to the provider’s instructions. Responsible for patient education and discharge and instructions. Prepared labs to be sent out for testing, Coordinated scheduling MRIs and other out of office procedures for the patient.

Cherry Creek Surgical Center

3/2015- 12/2015

Emergency Medical Technician working in perioperative unit during the day and PRN overnight. This was a contract temporary position. Responsibilities include but are not limited to starting and removing IVs, stocking the perioperative unit, hooking patients up to all medical monitoring devices upon arrival into the unit. Making sure all of their health needs including dietary are. Assisting nursing staff with drug counts and other duties as necessary. Assisting patients with getting ready to discharge and assisting them to their vehicle. Also assist in the surgical room and preoperative as needed and am trained in proper sterile and surgical procedures.

Hemasource 7/2012 to 12/15

Auto trans-fusionist trained in transfusion technology within an operating room setting. Responsible for maintaining sterile technique practices, monitoring the patients estimated blood loss, medications given and when auto transfusion is required. Responsible for processing blood in a sterile and timely manner and communicating blood loss with the surgeon and anesthesiologist.

Donor Direct

Triage Coordinator

6/2006 to 1/2009

Responsible for taking calls from hospitals and nursing homes who had a death or an impending death, gathering all information about the patient including medical, personal, and diagnosis and determining whether the patient was suitable for donation of organs, tissue, bone or corneas. I would then pass the information along to our family services team who would be in contact with the patient’s family.

Angel Care Home Health Agency 3/2002 to 4/2006

Quality Assurance Director/ Training Coordinator/ Skilled Nursing Services Provider/ Intake Specialist

Responsible for maintaining state compliance by visiting clients at their residence and making sure that the client’s needs are being met, the hours being reported and billed are accurate, and that the relationship between client and staff is mutually going well. I was also responsible for accurately reporting the visits to the agency and file for state compliance. I responded to any concerns that came up and responsible for handling those concerns in a timely manner. I also established, coordinated and ran the new hire training session and continuing education classes as well. I also provided care for the clients when needed. I also supported the intake specialist by doing client intakes when needed.

Education

Penn Foster College

7/2020-2/2023

Medical Assistant Degree program

Graduated with honors

Arapahoe Community College 8/2017-1/2020

Associates in Nutrition

Community College of Aurora: EMT Certificate / National and State Registered

Western Hills Nurse Aide School: Certified Nurse Aide

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