Customer Service Collection Specialist

Pamela Gomez

**********@*******.***

615-***-****

Christiana, TN, 37037

EDUCATION

LAVERGNE HIGH SCHOOL

MOTLOW COMMUNITY COLLEGE

Lavergne, TN

High School Diploma (May 2013)

ADDITIONAL SKILLS

EXCELLENT CUSTOMER SERVICE

COMMUNICATION SKILLS BOTH

VERBAL AND WRITTEN

TEAM PLAYER, EAGER TO LEARN

MICROSOFT AND EXCEL, CRM,

OUTLOOK, CISCO, INTERCHANGE,

CADENCE, LEAD PRODUCTION,

SYNCHRONY BANK, EQUIFAX, AQUA

FINANCE, APPLICATION MANAGER,

GREEN SKY FINANCE, FOUNDATION

FINANCE, AND KEYBANK

SUMMARY

Administrative support experienced working in

fast-paced environments. Demanding strong

organizational, technical, and interpersonal skills. Highly trustworthy and ethical; committed to

superior customer service. Confident and poised

in interactions with individuals at all levels. Detail oriented and resourceful in completing projects.

Able to multi-task effectively.

FINANCE COORIDINATOR

Safe Step Walk-in Tub/Shower

Present March 2017

• Overseeing the delivery of projects and making adjustments as necessary to ensure they are delivered to specifications and high standards

• Ensuring accurate billing of customers

• Handling billing problems and disputes via email/phone

• Review collection reports to determine the status of collections and the amounts of outstanding balances

• Able to accomplish tight deadlines

• Maintained effective clear communication with lenders and team

• Credit pulling

• Weekly team meetings

COLLECTION SPECIALIST

CHS Jan15-March 2017

• Monitor the firm’s accounts receivable and identify overdue accounts

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments

• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers

• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

• Resolve customer issues and complaints concerning billing

• Submit regular reports on the status of unpaid accounts and any repayment progress

SALES REPRESENTATIVE

Boost Mobile Jan12- Jan15

• Greet and direct customers

• Answer customers’ questions about specific products/services

• Manage returns of merchandise

• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times) 2

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