Collections Specialist Customer Service

Miria M Burns

**** ******** **

Irving, TX *****

Ph:469-***-****

Email: *************@*****.***

Objective: I am looking for a position that I can thrive in and apply all of my clerical experience that I have acquired through the years. I am looking for a position that I can excel in and be an overall asset to the company while executing the position at hand.

Law Offices of Scott and Associates

Carrollton, Texas April 2013 – October 2022

Settlement Specialist and Judgement Processing

Ensure that I provide the best customer service experience to the consumer. I also assisted the consumer by helping them find remedies to satisfy pending suits to avoid possible judgement.

Commercial Recovery Systems

Dallas, Texas July 2011- April 2013

Collections Specialist

I collected delinquent accounts for several different creditors that ranged in many different fields. That included credit cards, auto loan deficiencies and past due mortgages. I operated a multi-line console and recovered messages when needed. Assisted in clerical support: Typing memos, correspondence reports and other documents.

Nationwide Recovery Systems

Carrollton, Texas March 2006- July 2011

Collections Specialist

I assisted past due consumers to bring their accounts current. I also worked as a team lead executing management duties and responsibilities. I handled escalated accounts to ensure customer service was the main objective while finding a solution at the conclusion of each call.

Select Mortgage Group

Irving, Texas February 2000- January 2006

Loan Processing

I ensured that documents and requirements were met in order to be approved for home loans. I would also create and process the HUD 1 documentation to make sure everything was precise for closing. I have experience with FHA, VA and conventional loans.

Education

Irving High School, Diploma Received

Skills

Calyx Point, Encompass, Microsoft Word, Power Point, Excel, 65 WPM

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