Hello I’m Mediatrice Umuhoza

KG *** St ** +250********* adw1p5@r.postjobfree.com

Skills

Languages: proficient in English, and Kinyarwanda, intermediate in French Communication skills, conflict resolution skill, multitasking skills, customer service skills, food and beverage skills, ability to handle stress, leadership skills. sales and negation skills, proficient in MS word, PowerPoint and excel

Experience

December 2019-september 2020

King fish resort, MUHAZI-RWESERO - Receptionist

• Greet and welcome the guests, and assist them in check-in and check-out

• Provide full information about the hotel available rooms, rates and amenities

• Manage online and phone reservation

• Respond to all guest’s questions and request in a timely and professional manner

• Maintain updated records of booking and payments. November 2020 - December 2021

Hashtag, Nyarutarama – Receptionist

• Greet and welcome customers in a warm friendly manner

• Handle phone call reservation

• Handle customer’s complaints

• Check on the customers to make sure they are very comfortable in their seats

• Assists and help fellow team members and other departments whenever necessary to maintain positive working relationships. September 2018-June 2019

Akilah restaurant, Kiyovu-Nyarugenge - volunteer as a waitress

• Greet and welcome customers as they enter the restaurant

• Present menu to visitors and suggest daily specials

• Deliver all food and drinks to the table in correct order and to the propriety guest

• Ensure a clean environment and that the designated tables are properly arranged July 2019 - October 2019

Volcanoes national park, Musanze-kinigi - Intern as a tour guide

• Give full information about the site

• Undertaking research and plan tours

• Offering sightseeing advice

• Organizing and leading excursion

Education

July 2017 - November 2019

Davis collage Akilah campus, Nyarugenge-Kiyovu - Diploma Hospitality Management

Relevant courses work: customer service, food and beverage, hotel and lodging operation, cultural studies, Marketing for hotel and tourism, Travel and tourism operation, leadership, accounting, English for business.

Awards

Cambridge Michigan language certificate