Administrative Assistant Customer Service
Resume:
ANN MARIE ARCENEAUX
**********@*****.*** 832-***-**** Houston, TX 77047
Summary
Meticulous and Efficient Office Manager Professional, skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and community relationship-building. Over 10 years of experience in managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management. Offering 5 years of superior performance in administrative leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency.
Skills
Accounting skills
Records management systems Excel spreadsheets Recordkeeping and bookkeeping Mail management
Accounting support Document retrieval Meeting planning
Sensitive material handling Sales plan implementation
Timeline Planning and Management Cash deposit preparation
Report analysis
Advanced MS Office Suite knowledge Travel administration
Inventory systems Proposal writing
Executive presentation development Detailed meeting minutes
Business networking Event planning Marketing strategy Grant applications
Contribution commitments Donor research
Letters of thanks
Experience
UT MD ANDERSON CANCER CENTER HOUSTON, TX
OFFICE MANAGER
06/2021-Present
SR. ADMINISTRATIVE ASSISSTANT
01/2019 – 06/2021
ADMINISTRATIVE ASSISTANT
06/2015 - 01/2019
SR. SECRETARY
06/2014 - 06/2015
Serve as departmental liaison for all HR, Compensation, and Payroll issues; ensuring a smooth flow of all department operations, and that all concerns are addressed in a timely manner. Work closely with HR on managing recruitment efforts for department
Manage/supervise administrative support staff; establish procedures, coverage, and training for front office.
Serve as department lead in completing departmental pc refreshes and equipment inventory. Process all equipment updates and assignments in CEMS. Process asset transfers and furniture repair orders.
Plan, process, and execute FARs on behalf of Sr. Management. Serve as project manager working closely with facilities staff on any office moves or space reconfigurations. Complete Annual Space Survey.
Oversee the department’s employee recognition program by providing service awards for milestone anniversaries and monthly anniversary cards and institutional performance rewards.
Responsible for Kronos timekeeping for 140+ staff members. Process leave requests, Kronos corrections, and FML/EIB tracking. Send time off approval reminders. Run timekeeping reports as requested.
Through PeopleSoft, manage department updates, i.e., manager changes, timekeeping changes, location changes, etc.
Coordinate new hire onboarding processes including 4info requests, workstation setups and other internal accounts.
Create, update, and maintain PDs in PD Warehouse for the entire department.
Executes ProCard purchases and monthly reconciliation. Maintain department subscriptions membership logs, and conference registrations for Development Services team.
Supports the Development Department by performing other duties as assigned.
DOUGLAS HIGH SCHOOL MUSEUM AND CULTURAL CENTER MURRAY, KY
VICE PRESIDENT/DIRECTOR
12/2017 – Current
Responsible for biweekly payroll for Grounds Maintenance employees. Assists other Directors and Trustees with Business Annual Expense Reports, Property Tax Payments, Financial Statements, Financial Predictions and Federal Tax Forms and Reports.
Chairperson of the Scholarship Committee and Fundraising Committee in Murray, Kentucky since December 2017.
Community Relationship includes but isn't limited to the Mayor of Murray & staff, City Council Members, Main Street Youth Center, Murray State University Board of Directors, The Douglas High School Reunion Committee and over 500 Douglas High School Alumni & Descendants.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Worked closely with other Directors and Trustees to immediately address issues and implement effective solutions.
Supervise co-director, trustee, and registered agent to ensure day to day operational flow.
Performed prospect research to identify and engage potential donors and partner organizations.
Cultivated network of potential donors by attending Community and Religious events.
Investigated grant opportunities in line with organizational mission and objectives and coordinated preparation and submission of applications. Developed projections for annual revenues, including donations, sales and grants to support cash flow management.
Attended Quarterly status meetings to participate and offer insights into quarterly and annual strategic planning sessions.
Worked closely with senior leadership to establish funding objectives and devise workable development plans.
Developed insightful fundraising materials for newsletters and websites to attract sponsorship and scholarship opportunities.
MED-TRADE, INC. HOUSTON, TX
ACCOUNTING CLERK
01/2014 - 06/2014
Daily processing invoices for payment, conducting a weekly vendor check run, daily QuickBooks, invoice scheduling, vendor updates, and payment inquiries. Research and respond to internal and external customer inquiries relating to invoice payments, employee reimbursements, and status of vendor set-up requests. Maintain W-2 template for customers, Fiscal-year record preparing, and provide extensive customer service to clients.
Create Templates for Incoming Vessels, Steel trades, and import materials. Monthly invoice/statement reconciliation for clients and department.
Liaison for terminals and accounting lead, also calculate tons and cost of steel storage.
MOMENTUM BMW WEST HOUSTON, TX
ACCOUNTS PAYABLE SPECIALIST
06/2010 - 01/2014
Monitor weekly/monthly vendor payments, daily financial reports, customer invoicing, customer service, reply to vendor/customer inquiries and problems, and supply ordering. Liaison between management and controller in relation to budget and supply ordering. Train other employees in relation to policies and procedures. Responsible for creating expense reduction, review, post, and correct documents, maintain petty cash draw and monthly reconciliation, accounts receivable practices, process invoices, mailing invoices to customers, and monthly statement reconciliation.
Active in creating Excel Templates for accounting purposes, ensuring documentation is signed and accurate, coordinate special projects,
month-end close out maintenance, reconciling monthly vehicle inventory, Safety Committee representative, SAP computer software, and calculating vehicle product advertising work
RESTORATION COMMUNITY OUTREACH CENTER Saginaw, MI
INTERIM EXECUTIVE DIRECTOR 09/2008 - 08/2009
Oversee staff and daily office operations, case management, incorporating safety policies and procedures, and implementing by-laws for the office. Expense reporting for the purpose of maintain a positive cash flow including grant writing and fund monitoring, financial
forecasting/planning, accounts receivable and accounts payable, processing bi-weekly payroll, petty cash reconciliation, maintaining the general ledger, making weekly bank deposits, and fundraising efforts. Maintaining official records and documents, acting as Community Liaison in an effort to restore relations and trust, strategic program development, and asset management.
Education
UNIVERSITY OF PHOENIX ONLINE
Graduate Certification Human Resource Management
08/2021
UNIVERSITY OF PHOENIX ONLINE
Master of Science in Administration of Justice and Security
07/2013
SPRING ARBOR UNIVERSITY Spring Arbor, MI
Bachelor of Arts in Management/Organizational Development
02/2010
Delta College University Center, MI
Associate in Arts Business Management
08/1999
AMA
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