Sharon L Ponce

**** ******* ***** ****: 412-***-****

Grove City, OH 43123 adw1ns@r.postjobfree.com

SUMMARY of QUALIFICATIONS

A highly skilled office worker providing a high level of customer service and organizational skills. I am looking for a job that challenges me, looking for a company that offers room for growth and job advancement. I am a fast learner and a great team player

• I am great at working on my own and taking the initiative to solve problems.

• Excellent verbal and written communication skills

• Proficient with Microsoft applications including Visio, PowerPoint, Access

• Very familiar with accounting software Sage 500, familiar with

• Excellent customer service – won (4) annual customer service awards and (5) blue ribbon customer service awards.

• Ability to absorb new roles and execute them according to corporate policies and standards

• I like to stay busy and pick up on new roles fast, always willing to help out when available

• Looking for a full time or part time job that I can grow and move up in Company

• Train new employee’s and enjoy creating how to guides to help future employees learn job Staffmark/Indeed Flex November 2022 - Present

UPS Mail Center Warehouse

Mail processor/Admin backup

Processed all mail for the night by scanning and labeling packages Worked on the rejected mail pieces running the order and correcting the labels When needed worked on the computer as administrative backup by collecting all the correct information for nightly data tracking for Management.

Worked in Excel, Word and UPS mail processing system. ODW – Warehouse October 2022 - November 2022

Pick/Packer

Goal was to correctly place the products ordered from customer to the correct box, by scanning box slip and then finding items listed on your scanner to be placed in box, Very fast paced job always on feet. Vision Data and Communication Services June 2021- October 2022 Telephone Assessment Specialist

Job requires travel to sites that are being assessed, contract with Cincinnati Bell. Set Assessment- Locate, investigate and document each phone set, fax machine, dictation phone, etc. in the work environment. The information obtained is then recorded into an Excel file documented on a Visio Map file. Phone Set Placement - Unbox and assemble phone sets, upgrade the firmware if required, transport phone sets to the assigned stations, place phone sets at assigned stations, connect the phone sets using the supplied Ethernet cables and register the phone sets with the customer network. Validation and Troubleshooting –learn, identify and resolve common telephony validation and error issues. Customer training – Train the end users on how to use new equipment and answer any of questions they may have Sharon L Ponce

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Mortgage Connect LLC April 2017-May 2021

Vendor Management Team Lead January 2020- May 2021

• Provide customer service with good relationship with vendor to ensure needs meant and questions answered

• Update credentials to ensure information is correct

• Work alongside others in team, sharing key information and supporting overall responsibility to ensure vendor are being taken care of in a timely manner

• Provide instructions and help to vendor’s with online invoicing system Accounts Payable Team Lead April 2016- January 2020

• Team lead of 2 others in Accounts Payable department

• Timely checking and accurate processing of invoices and payments

• Worked with various departments and external companies to resolve payment issues.

• End of the month reconciling

• Train new employee’s

• Main contact on all ACH issues work closely with our Treasury and AR team to reconcile those issues

• Improved vendor invoice system, getting team to go paperless with invoicing

• Worked closely with IT on the online invoicing procedure

• Assist in information gathering for audit reporting purpose Software used

• Sage 500

• Econnect and Iconnect is the software used to sync up with Sage for Accounts Payable and Vendor Mgmt team to share information.

• Microsoft Excel

• Microsoft Outlook

• Visio

• PowerPoint

Stay at Home Mother Sales Consultant, Nighttime Office Cleaner June 2004 - June 2017 Pittsburgh, PA

Key Accomplishments:

• Consultant for LuLaRoe. Manage inventory of women’s apparel, conduct home parties, create invoices, ship products, conduct online sales, display merchandise online. Over $12,000 in annual sales.

• Worked as a nighttime cleaner for Frank’s Cleaning Service (30 hours week) for 1 years

• Worked as nighttime cleaner for Elite Cleaning (24 hours a week) for 3 years

• Managed household of 8, included scheduling all doctor appointments and teacher conferences, taught Kindergarten to 3 kids, managed all medical bills and expenses, cooked, cleaned, managed food inventory and cooking scheduled, shopped for 8, kept up-to-date on homework for 6 kids, plus much, much more.

• Ran a home day care for 5 years with up to 4 kids at a time. MELLON FINANCIAL CORPORATION May 1991 – May. 2004

IT Specialist - Desktop Support May 2002 – May 2004 Sharon L Ponce

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• Oversaw the daily performance for approximately 200 computers.

• Main support contact for user inquiries regarding computer software or hardware operation.

• Set up new equipment for employees, performing or ensuring proper installation of cables, operating systems and appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment following corporate standards for design and installation.

• Maintain records of all requests and daily trouble tickets and all actions taken.

• Primary desktop support for the executive branch and was on-call to respond to any issues or requests.

• Provided a high level of customer services and received (2) customer service awards including a bonus. Executive Secretary May 1999 – Jun 2002

eCommerce Infrastructure

Administrative Support/ PC Desktop Liasion

• Key member in team to establish this new department. This included preparing for new hire start date, ordering computer, setting up work area, making sure all contact listing are up to date

• Worked closely with Desktop support and Maintenance

• Planning and scheduling meetings and appointments

• Making travel and guest arrangements

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

• Prepared department communications, presentations and reports.

• Provided a high level of customer service. Received (2) customer service awards including a bonus.

• Demonstrated a high level of proficiency with Word, Excel and Power Point.

• Lead the effort of the hiring and training of Administrative Secretaries. Mellon Bank – Retail Department Administrative Secretary Jan 1996 – May 1999 Mellon Bank – Global Cash Management Administrative Assistant Nov 1993 – Dec 1995 Mellon Bank – Check Fraud Department - Check Fraud Clerk May 1991 – Oct 1993

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