Customer Service Aide

JAMES BLAIR NICHOLS

Phone: 713-***-**** Email: *******@*****.***

Hospitality and Customer Service professional with strong teamwork and driving experience SUMMARY OF SKILLS QUALIFICATIONS

● 15 years of experience of exceptional

● Customer Service within Hospitality

● Listening and communication skills

● Reliable, punctual and detail oriented

● Self-motivated leadership abilities

● Experience and mobility with lifting of up to 100 lbs.

● Ability to operate computers and peripheral

devices

● Exceptional abilities in transporting food,

products, and patrons

● Provided exceptional concierge services

● Experience with marketing/promotion

● Ability to work independently and within a

team setting

● Stocking and inventory skillset

● Ability to prepare light food & perform light cleaning duties

● Provide superior Airport to Hotel Shuttle service EXPERIENCE

MLSBC Cruises, Inc, Cruise Terminal Agent 08/2021 – Present

● Assist cruise customers as they board and exit ship.

● Provides excellent service to customers requesting information about terminals, gates, and boarding. UBER EATS Contractor - Deliver 06/2016 – Present

● Provide exceptional customer service as a contractor that delivers food expeditiously to paying customers.

● Using supreme navigation skills while efficiently using a multifaceted application on the phone. Hilton North – Bellman 02/2020 – 03/2020

● Provided exceptional customer service for the hotel guest by helping with luggage and any questions about navigating the city.

Marriot Marquis – Guest Service Aide (Bellman) 05/2018 – 11/2018

● Provided exceptional customer service for the hotel guest by helping with luggage and any questions about navigating the city.

Starbucks(Pt. time-temp.) - Barista 01/2017 – 11/2017

● Efficiently prepared an extensive variety of beverages & food while providing Customer Service. Hyat Regency Downtown - Bellman and Concierge Services 03/2013 – 10/2015

● Assisted guests with luggage & escorted them to their rooms.

● Gave a brief description of features of each room to guests upon arrival.

● Problem solved specific situations with guests & assisted hotel concierge. Hilton Medical Center Plaza - Bellman and guest Services Driver 11/2009 – 12/2011

● Drove hotel guests in the hotel shuttle bus to medical appointments

● Assisted guests with luggage and escorted them to their rooms. As well as, assisted medically ill patients with special care, while empathetically listening to their personal fears and concerns. EDUCATION/TRAINING

Marriott Hotel (Renaissance Hotel) Customer Service Workshops Houston TX 2012 Workshops included: Service Excellence for Guests; Enjoy Your Stay; Living Core Values & Culture Johnson and Wales University Providence, Rhode Island Culinary Arts

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