Customer Service Support
Resume:
Therese Pece
Office Administrator/Customer Support
Willowick, Ohio, United States
************@*****.***
SUMMARY
Extensive experience with office duties. A/R, insurance verifications and authorizations, insurance billing. ICD 10, CPT experience.
WORK EXPERIENCE
February 2023-Current
Medical Billing
Everview Group
Beachwood, Ohio, United States
September 2022-Current
Business Office Manager
Kirtland Rehabilitation
Kirtland, Ohio, United States
April 2018-January 2021
Client Care Manager
Cherished Companions Home Care
Chagrin Falls, Ohio, United States
• Manage in-home care for up to 50 clients at a time
• Manage/Counsel caregivers going into client homes
• Assure that all information regarding client care is shared and discussed with caregiver
• Process billing and payroll bi- weekly for all clients and caregivers
• Performed on-call duties as scheduled
September 2016-April 2018
Patient Service Specialist
Novacare Rehabilitation
Mentor, Ohio, United States
Facilitate all aspects of patient relationship with the clinic and the therapist: answer phones, schedule initial appointments and all follow-up appointments, intake of demographic and insurance information, validate insurance coverage and benefits, input all information into computer system.
• Responsible for daily, weekly and monthly balancing and reports, ordering of all office supplies, processing center billing for payment.
• Other duties as needed. Recognized numerous times, region-wide, for excellent customer service and team participation.
January 1990-October 1995
Office Manager
Internal Medicine practice
United States
All aspects of Internal Medicine practice: patient registration, entering patient demographic information, verification of benefit information, appointment scheduling, A/R and A/P, inventory and supply ordering. EDUCATION
-Current
Villa Angela Academy
Cleveland, Ohio, United States
Business
Villa Angela Academy
Skills
• Office Management
• Home Care
• Payroll
• Management
• Caregiving
• Business
SKILLS
Answer Phones Customer Service Oriented Customer Service Billing Ordering Scheduling Time Management Patient Registration Office Management Office Manager LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
• Canada
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