Retail Sales Guest Service

Dale Lewison

**** *** *********, ********, ** ***74 - 714-***-**** - ****.*******@*****.***

PROFESSIONAL PROFILE

Outstanding track record of success in driving improvement in business operations, leadership development, and team building initiatives to drive improvements in business operations to deliver profitable growth. A business leader with more than 20 years of experience delivering consistent results in exceeding goals in performance metrics while leading teams in the service and retail industry.

WORK EXPERIENCE

Region Director, Dessange Group-North America, California 2022 to 2023

• Influenced, trained, and directed Fantastic Sams franchisees to achieve quality operations and profit objectives.

• Developed the field team to support the franchisees to drive revenue through technical and retail training support.

• Identified unit operational opportunities and collaborated with franchisees to support resolution.

• Managed, coached, and trained for overall development of direct reports to meet regional sales objectives.

• Developed and implemented training initiatives for service and retail selling behaviors.

• Collaborated with buyers and franchisees for inventory selection, assortment and ordering, and implementing presentation standards.

Services District Leader, Ulta Beauty, East Los Angeles - Inland Empire 2018 to 2022

• Inspired and influenced Ulta Beauty District Managers, General Managers, and Retail Service Managers to meet objectives in service and retail sales, team recruitment and staffing, and elevated guest service behaviors.

• Supported and executed district and companywide service and retail events to deliver increased guest count object

• Routinely reviewed management and associate schedules to identify missed scheduling opportunities to deliver consistent and increased guest service results with a focus on peak guest traffic needs.

• Identified underperforming metrics in the districts and collaborated with the District Manager, General Manager, and Services Retail Manager to develop strategies to improve metric results and drive service and retail sales and profit objectives through associate coaching and development. Additional Positions, Ulta Beauty 2003 to 2018

Regional Field Services Manager – California Region Corporate Business Development Trainer

Salon Market Trainer – California

Salon Manager – Rancho Cucamonga, CA – Upland, CA – Corona, CA – West Hollywood, CA General Manager – Chino Hills, CA

JOB SKILLS

• Effective Communication Skills

• Success Driven Leadership Skills

• Guest Service Focused Skills

• Team Building

• Associate Coaching & Development

• Time Management

• Team Collaboration

• Problem-Solving With Follow-up

• Computer Skills

ACHIEVEMENTS

• Facilítated new store grand opening business development

• Facilitated company-wide leadership training and development

• Developed training guides for salón computer system

• Developed training manuals for grand opening business training

• Excellent manager and associate staffing results through out districts through ongoing networking and recruitment

• Developed and implemented service and retail operations trainings for retail managers

• Special projects you worked on in the company

EDUCATION

Kay-Michaels School of Hair Design, Huntington Beach CA Goldenwest College, Huntington Beach CA

CONTINUING EDUCATION

Multiple business training classes, courses, and seminars focused on service and retail growth through team development

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