Customer Service Medical Assistant
Resume:
Claudia Y. Zavala
Albuquerque, NM 87114
Ph: 505-***-****
**********@*****.***
Professional Summary
Accomplished and energetic, Bi-lingual ethic worker who builds and leads friendly, efficient service teams. Motivated leader with strong organizational and prioritization abilities. Friendly and enthusiastic with years of specialization in most job environment opportunities. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Extremely dedicated to high levels of customer satisfaction and meeting aggressive business goals as well as support quality patient care and education.
Skills
Communication
Multitasking
Prioritizing
Organization
Dependability
Loyalty
Initiative and problem-solving abilities
Team Work
Personal Management
Strong Work Values
Computer/technical literacy
Adaptability
Strong work ethic
Time management
Self-confidence
Handling pressure
Efficient
Excellent Customer Service
Experience
Events Rio Rancho Center Formally known as (Santa Ana Star Center) Rio Rancho, NM 87144
Cashier August 2019 to Present
Accurately processed customer transactions and maintained cash drawer.
Worked in fast-paced environment
Customer service
Inventory
Help lead other team members
Ability to effectively manage time and prioritize tasks.
Stock products
Met or exceeded item-per-hour and scanning goals
Great communication
Up sale skills
Dispute resolution
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Assist with duties in other areas of the store, such as french-fry station, cooking on the line in kitchen and expediting orders to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
MVD Express Albuquerque, NM
Agent/Clerk August 2016-December 2018
License renewals
Title Transfers
Registration renewals
Vin Inspector
Lien Requests
Notary Public
Tapestry
Problem solving
Filing
Fax
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether they were current or not.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Obtained new state regulations on daily basis
Blake's Lotaburger Albuquerque, NM
Cashier Aug 2016-2018
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Assist with duties in other areas of the store, such as french-fry station, cooking on the line in kitchen and expediting orders to customers.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
Rapid Temps Inc.
Albuquerque, NM
Recruiter Jul 2014-Aug 2015
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Hire employees and process hiring-related paperwork.
Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
Review employment applications and job orders to match applicants with job requirements.
Conduct reference or background checks on job applicants
Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
Contact job applicants to inform them of the status of their applications.
Develop or implement recruiting strategies to meet current or anticipated staffing needs.
Analyze employment-related data and prepare required reports.
MVD NOW
Albuquerque, NM
Supervisor Jun 2011-Dec 2014
License renewals
Title Transfers
Registration renewals
Vin Inspector
Notary Public
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Review insurance policy terms to determine whether they were current or not.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Obtained new state regulations on daily basis
Education
High School Diploma
Medical Assistant Certification Nov 2010 Pima Medical Institute Alb., NM
Certification
Alcohol Certification
References
Yolanda Apodaca 505-***-****
Olga Varela 505-***-****
Laura Villalobos 505-***-****
Contact this candidate