Mail Clerk Service Representative

STEPHEN LOU GOMEZ

***** ******* ****. #*, **********, CA 90706 Phone: 213-***-**** Email: ************@*****.*** OBJECTIVE

Seeking a position as an Assistant Manager

WORK EXPERIENCE

BNY Mellon (Irwindale, California)

Mail Clerk June 2021 / April 2023

Client Processing - Serves as a lead for the day-to-day operations of a small- to medium-sized client processing support team, providing work direction and technical assistance on complex matters. Serves as the primary point of contact for clients and assists in communicating needs and issues internally with operating areas and externally with clients. Participates in processing update to client accounts and company records to ensure they are managed correctly and in a timely manner.

Danital Jewelry (Los Angeles, California)

Data Entry / Office Admin December 2018 / September 2019 Handles incoming/outgoing mail correspondence as needed and prepare any relevant materials necessary. Coordinates conferences, meetings, appointments and prepares necessary materials as needed, track invoices and purchase orders using QuickBooks and MS Excel. Creates and maintains filing system to ensure accuracy and efficient retrieval of data. Coordinates with other employees to distribute work and ensure timeliness and accuracy. Occasional company website update as needed.

PY Trading (Los Angeles, California)

Customer Service Representative (Return Department) December 2016 / November 2018 Managed all return items from customers under Amazon account. Organized all inventory using Fishbowl on all sales, invoices and returns. Manage stock control and reconcile with data storage system. Investigates inventory overages and shortages in the event of a claims situation. Establishes and maintains positive working relationships with distribution center associates, customers, and vendors. Ensures all products are stored and labeled in a secure, safe, and organized manner. Abercrombie and Fitch (Milan, Italy)

Warehouse Assistant Manager October 2008 to February 2016 Ensures proper training of staff by training new hires and re-training on an as needed basis. Responsible for warehouse employees regular and overtime rates, communicating inventory status such as out of stock products and in combing delivery status. Monitors inbound shipment volume to ensure sufficient warehouse staffing. Responsible for warehouse safety programs to provide a safe and clean workplace for employees. Excellent team player and work well with others. Ability to effectively manage time, problem solve and decision making. Nancy’s Beauty Warehouse (Los Angeles, California) Warehouse Assistant July 2016 to November 2016

Managing the orders and organizing the warehouse facilities. Taking orders in fishbowl program thru orders of the costumers online.

EDUCATION

De La Salle University (Dasmarinas, Philippines) March 1997 Bachelor of Science Major in Business Management

SKILLS SUMMARY

Multilingual: English, Filipino, Italian

Computer Programs: MS Word, MS Excel, MS Outlook, and PowerPoint

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