Service Representative R.N

MELANIE PALLISER, R.N.

Metairie, LA ***** 504-***-**** *******.********@******.***

Results-driven professional seeking position as Sales/Customer Service Representative. Extensive experience in hospital capital equipment sales and rental, as well as clinical support, education, nursing management and wound care

Performance driven with focus on outcomes and achieving goals. Collaborates professionally with individuals from broad array of backgrounds and cultures. Demonstrates consistent commitment to increasing sales for maximized company revenue. Knowledgeable about conflict resolution and known for excellent customer service and great salesmanship.

Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. Achieved multiple awards including:

Employee of the month (Vencor)

Employee of the year (Vencor)

Pinnacle Rising Star Award (Support Systems International) Area Account Clinical Director of the year (Hill-Rom) Special Contribution Awards (Hill-Rom)

Sales Strategies Implementation

Customer Relationships

Service Coordination

Customer Presentations

Forecast Preparation

Business Development and Planning

Account Management

Consultative Selling Techniques

Strong clinical background

Nursing management experience

Account Executive, 09/2019 - 04/2021

PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Hill-Rom Holdings Inc. – Batesville, IN

Drove sales of capital equipment including hospital smart beds, nurse communication systems, hospital furniture, mobility solutions and service contracts in Southwest Louisiana territory. Built and strengthened relationships with new and existing accounts to drive revenue growth. Prospected new customers through networking, cold calling, canvassing and referrals. Drove new business development through qualifying leads, building relationships and executing strategic sales.

Strengthened customer relationships with proactive and collaborative approach to managing needs. Managed sales cycle from first contact to established customer sale and maintained solid customer base. Identified client business needs by gaining understanding of goals, objectives and processes. Negotiated million-dollar sale of hospital smart beds, stretchers and service contract in competitive account. Managed and executed delivery and training in multiple hospitals. Resolved issues promptly to drive satisfaction and enhance customer service. Therapy Account Manager/Clinical Outcomes Manager, 09/2002 - 09/2019 Support Systems Int./Hill-Rom Holdings Inc. – Batesville, IN Managed and grew rental bed business in key accounts in acute and post-acute healthcare markets. Conducted product training for both capital and rental products. Provided clinical consultative services to wound care nurses. Presented and implemented clinical programs for Progressive Mobility and Fall Prevention. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Served as Falls Ambassador and educated co-workers on Fall Prevention Program. Conducted clinical surveys to analyze hospital protocols. Utilized data to drive sales of capital and rental products.

Account Manager, 03/2001 - 09/2002

Coloplast – Marietta, GA

Covered Louisiana territory selling Skin, Wound Care, Ostomy and Urologic products to acute and long-term market segments.

Provided education on all product lines as well as wound care protocols. Conducted end user product demonstrations at local ostomy support group meetings. During my short tenure I closed two hospital wide conversions of skin care products. Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Developed pipeline to monitor sales progress and boost company revenue Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs

Nurse Liaison, Wound Care Nurse, 09/1997 - 03/2001 Vencor Hospital – New Orleans, La

Provided marketing services/education to physicians, case managers, discharge planners and nursing homes to facilitate admissions to Vencor longterm acute care hospital. Conducted tours of the hospital to prospective family members to educate them on therapy services provided by Vencor.

Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.

Provided consultation/education on wound care prevention and treatment. Nurse Consultant/Clinical Consultant, 11/1990 - 06/1997 Support Systems Inc./Hill-Rom – New Orleans

Introduced and developed rental specialty bed business in the New Orleans hospital market. Provided training on therapeutic specialty beds for wound, pulmonary and bariatric populations. Consulted with wound care nurses to facilitate appropriate product utilization to promote positive patient outcomes.

Conducted wound care evaluations and surveys to analyze hospital's pressure injury prevention and treatment protocols.

Provided wound care education to nursing staff.

Worked with my Hill-Rom sales representative during the company merger to assist with capital product sale and education.

Staff Nurse/Nursing Supervisor, 01/1983 - 11/1990

Charity Hospital Of New Orleans – New Orleans

Supervised staff of registered nurses licensed practical nurses and certified nursing assistants for 40 bed surgical unit and later Walk-In-Clinic.

Delegated tasks and provided leadership for nurses and support personnel. Maintained proper staff levels within budget parameters to deliver high levels of care to every patient. Provided direct nursing care to patients when personnel was short-staffed. From 1983-1990 I held multiple positions including staff nurse, promoted to Nursing Supervisor of surgical unit then director of Walk-In-Clinic.

Nursing Certification in Wound Care: Wound Care Certification Renewed 2019 Wound, Ostomy And Continence Nursing Society

Bachelor of Science: Health Arts, 05/1994

College of St. Francis - Joliet, IL

Registered Nurse Diploma Program: Nursing, 12/1982 Charity Hospital School of Nursing - New Orleans, La EDUCATION

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