Customer Support Network Technician
Resume:
LAROY MITCHELL
**** ********* ****** **** · 832-***-****
I’m in search of a position that will not only challenge me, but also will allow me to guild and help other to achieve their professional goals and aspirations. My desire is to work with a team where everyone’s has a voice, and expression of idea and knowledge is encouraged.
EXPERIENCE
DEC ‘2008 – PRESENT
SYSTEMS ANALYSIS IV, HOUSTON AIRPORT SYSTEMS, HOUSTON, TX
Responsible for, Building, maintenance, and administration of physical and virtual server.
Worked with application team to upgrade OS and migrate software to newer OS’s
Maintained flexible schedule and available for on-call after-hours and weekend emergencies.
Upgraded and patched software, firmware of hypervisor, hosts, and tools in VMware
Upgraded Isilon and VXrail software and firmware
Deployed virtual server and created custom wizard deployment templates for each network
Administered group permission in vmware for teams that needed to build test machines for application testing sand deployment.
Administrated windows server OS 2003 - 2019 and of AD, DHCP, DNS, and DFS, applications.
Administrated and configured a backup solution with Veeam and Microsoft DPM
Worked with DELL (EMC, Equal-logic, Compellent, Isilon VXrail), Nextsan and Nimble Storage
Developed standard operating procedures and document workflows for current and future process steps
Worked with desktop, Network, and application teams to resolve system problems, improve operations, and provide exceptional service to customer and end users
Work with security team to shore up and remove vulnerabilities of servers and server applications
FEB ‘2005 – DEC’2008
SR. MICROCOMPUTER TECH, HOUSTON AIRPORT SYSTEMS, HOUSTON, TX
Responsible for deployment and delivery of systems requiring close collaboration across teams to share information and develop solutions to meet broad array of deliverables for each dept.
Managed quality assurance program including on site evaluations, internal audits, and customer surveys.
Worked with other departments to understand requirements and provide the best tools and service for the end user.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
resolved problems with system and programs while tracing through ServiceNow ticketing system.
Coordinated installation of updated computer programs and systems.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
NOV ‘2001 – APR’2004
OM/SR CONSULTANT, WALKER CONSULTING GROUP LLC., DC/CHICAGO
Built and Administered Company and client web sites.
Attended Procurement Fairs to generate new business with potential clients.
Forecast opportunities and determine company capabilities.
Managed day to day office Operations 15 employee and 2 supervisors
Submitted weekly employee time sheet and Handled payroll checks
SEPT ‘2000 – FEB’2001
NETWORK TECHNICIAN, NORTEL NETWORKS, RICHARDSON, TX
Team leader for all system Migrations and hardware rollouts of new replacement Laptops and PC’s
Developing basic system standards and creating procedures for daily operations.
Setup and configured PC’s, hubs, scanners, network Printers, badge printers and fax machines.
Responsible for salvaging all pc’, laptop equipment and destruction of hard drives.
OCT ‘1999 – SEPT’2000
SYSTEM ADMIN, HAL KINNON (APPLIED MATERIALS), RICHARDSON, TX
System Administrator for 15 server, 200+ desktop, and remote user,
Responsible for creating, maintaining account. Implemented a reliable, automated tape backup system.
Constructed new servers with fault tolerance (Raid 5), using Compaq Proliant servers
Tested, and documented new Streamlined procedures, and corporate standards.
Ordered, and installed new hardware, software, patches, for server upgrades.
Requested and configured new pc and laptops system for new employees.
A member of second level user support, troubleshooting user problems and tracking tickets with remedy.
Attended weekly conference calls with other sites and corporate office to facilitate policies and procedures and discuss IT support issues
SEPT ‘2005 – FEB’2001
NT SERVER ADMIN, AJILON (TEXAS INSTRUMENTS), RICHARDSON, TX
Collaborated with other team member to design and implement a new Corporate Domain structure.
Prepared the network for a new Domain structure
Identified and removed all rogue servers
Travelled internationally to company sites to implement new Corporate Domain structure and migrate all PCs to new OS
SEPT ‘1996 – DEC’2001
CONTRACTOR, FOR ROBERTHALF AND AEROTEK AT THE FOLLOWING COMPANIES
COMPUSA Corporate – PC migration
TRINITY Industries – PC migration
MARYKAY Corp. - Software Support to Directors
EXXON MOBILE - Software repackaging
SEPT ‘1992 – MAY’1996
SUPPORT TECHNICIAN, DELL COMPUTER CORP, AUSTIN, TX
Online customer support tech
Averaged of 30+ calls taken a day
Promoted and moved to Production Engineering support
Sr. production support for all Manufacturing lines (mechanical, functional or a process failure)
Named team lead for the out of Box failure reduction team.
The team successfully reduced the out of box failures in production for four consecutive quarters.
Reduced out of box failures to an all-time low of single digit % points
EDUCATION
PRESENTLY ENROLLED
MS CYBER SECURITY, Western Govenors university
GPA3.0
FEB 2020
BS INFORMATION TECHNOLOGY, Western Govenors university
GPA3.0
DEC 1989
ASS, Central texas college
GPA2.7
CERTIFICATIONS
CompTIA Secure Infrastructure Specialist
CompTIA IT operation Specialist
CompTIA A +
CompTIA Security +
CompTIA Network +
CompTIA Project +
CompTIA Cloud Essentials
ITIL Foundation in IT Service Mgmt. AXELOS
HTML & CSS3 Specialist CIW
Web Design Specialist CIW
Web foundation Associate CIW
Microsoft Certified Professional MS
SKILLS
Project Management
Customer Service
Problem Solving
Strategic Planning
Documentation
List one of your strengths
ACTIVITIES
In enjoy help and mentoring young people from freshmen High schooler to college interns. I’m excited by the prospect of young adults reaching and obtaining goal that were thought to be unreachable. To leave such a lasting impression at such an early age is so amazing to me. I’m thrilled if I’m able to assist or at least point them in the right direction in their journey
Contact this candidate