Toska McQueen

** *** ******* ******

San Pablo, CA 94806

510-***-**** (H)

SUMMARY OF QUALIFICATION

● University of California and corporate environment

● Human resources, customer service and team work

●Windows operating systems, Microsoft Office Suite, Word Perfect, Ventura, Eudora, Novell, Lotus Notes, Gmail, Outlook, Blue Beam, Central Reach.

PROFESSIONAL EXPERIENCE

Spectrum Center-Camden Campus

Senior Administrative Assistant

March 2019 – June 2021

Enrolling new students, arranging daily bus schedules for students, assist parents with student scheduling, monitor the daily and monthly attendance, maintain Cum files, employee personnel files, order supplies, pay school monthly expenses, triage all incoming calls, maintain office equipment, handle all vendors, maintaining the front desk and reception area that it is clean and welcoming. Any other office duties as needed

Berkeley Unified School District

Human Resources

2004 - March 2019

I worked as an Administrative Assistant, School Secretary and Clerical Services, which includes Payroll and Benefits/Human Resources. This also includes answering phones, scheduling meetings, scheduling appointments for Individual Education Plans, Assessments, student placement and attendance, and entering information into the Special Education Information Systems (SEIS), and all other Administrative duties as needed for the department.

University of California, Office of the President

Agriculture and Natural Resources

Administrative Assistant III

2001-2003

Provided general administration and analytical support to the director. Managed allocation and expenditure projection, usage, and distribution, monitored and managed accounts for the Immediate Office of the AVP-Planning and Budget, and for the Program Planning Advisory Committees. Monthly general ledger reconciliation; coordinated meetings, travel arrangements, the office calendar and mailings. Prepared drafts, final reports and spreadsheets. Ordered and maintained supplies, researched and managed office vendors and their contracts. Processed office correspondence.

Kaiser Permanente

Human Resources Department

Human Resources Representative

1998-2001

Provided customer service for supervisors, and employees of Kaiser from writing sensitive letter, assisting in filling out forms, contract interpretation, policy and procedures. A high volume telephone response for general information pertaining to all levels of human resources as they are performed through the Kaiser organization. This included new hires, terminations, workers compensation, disability, retirement, benefits, payroll, open enrollment and general personnel. Provided demonstrations of customized software, streamlined work procedures.

University of California, Berkeley

Labor Relations Department

Administrative Assistant

1988-1997

Served as liaison for campus union representatives, assisted with mediation of disciplinary actions taken by supervisors. Collected, researched and evaluated comparative labor contract articles for future negotiations. Assisted with state and campus policy information, interpretations, implementations and dissemination to other campuses as appropriate. Advised management and supervisory staff of collective bargaining applications as they apply to their staff, including grievance procedures and personnel policies. Prepare background documentation as evidence for diverse hearings. Other duties included coordinated manager’s calendar, processed payroll, processed cash advances and reimbursements, and travel arrangements. Attended important meetings (note taking), followed by typing notes and sending copies to attendees, in addition to keeping prepared notes for historical and research purposes. opened, process and distribution of departmental mail.

References by request.

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