Service Representative Rep
Resume:
Nicole Barry
Lithonia, GA *****
**************@*****.***
Highly skilled and experienced Client Relations Specialist managing a high volume of top tier accounts. I possess the professional ability to practice patience & attentiveness while giving great service. Work Experience
Customer Service Representative
FORBO SIEGLING LLC - Powder Springs, GA
February 2019 to September 2020
. Manage order process,processing orders according to established procedures.
. Work with internal customer ensuring orders meet committed service levels
.Escalating all delays.
. Working as a team to ensure that internal and external customer requirements are met.
. Monitor the queue to ensure all orders are processed in a timely manner
. Support sales team with order confirmations and sales status.
. Facilitate strong relationships with related company personnel and departments
. Provide assistance to others with order fulfillment Account Specialist
Duravit USA - Duluth, GA
June 2016 to January 2019
Provide accurate and quality customer service to inbound callers
Troubleshoot product and technical date to the market; de-escalating matters as needed
Obtain and evaluate all relevant information to assist customer with product and service inquires
Direct unresolved inquires to the designated department and management of needed
Communicate, cross trained & work with other departments, providing accurate & efficient information.
Initiated and reported on corrective on-site and plant actions.
Maintained customer relationships as a point of contact for specific territories
Constant communication with the sales team regarding their customer needs
Scan documents and manage electronic file folder
Assist in the optimization of quality improvement initiatives and performance goals.
Evaluated KPI's to improve efficient operational standards.
Prepared all appropriate documentation for reporting requirements. Customer Service Rep/Sales Support
LG HAUSYS AMERICA - Atlanta, GA
2012 to 2016
Handled inbound/outbound calls from customers & end consumers; managed the EDI (Portal Ordering System)
Provided Sales Support to Territory Managers across the United States, Canada, and Mexico
Worked closely with Logistics brokers to set up expedited shipments/process international freight deliveries.
Provided Customer resolutions and maintained customer relationships.
Handled Credit memos and RMA's; monitored credit limits, contacting them for outstanding receivables.
Conducted weekly meetings with TM's to enhance service and sales
Monitored largest customers credit limits and personally contacting them for outstanding receivables Customer Service Rep - Team Elite
ZEP Inc - Atlanta, GA
2003 to 2009
Process credit & re-bill requests, invoicing & new account set-up. New hire trainer.
Provided inbound callers with assistance and solutions to complex questions and concerns
Documented details of customer phone call within the system
Managed customer accounts to include reconciling errors, resolution of post-order issues such as returns
Effectively followed up with customers to ensure customer satisfaction
Provided excellent customer service with accurate product information and assistance with order placement
Exceeded scoreboard requirements for productivity, schedule adherence, quality and attendance.
Completed assignments within a timely manner and thoroughly managed workload. Education
High school diploma
Skills
• 10+ years in Customer Service
• Average 60 calls per day
• Quick Learner
• Initiative
• Detailed Oriented (10+ years)
• Knowledge of SAP (10+ years)
• AS 400 (6 years)
• Problem Solver (10+ years)
• Microsoft Office
• Teambuilding & Training
• Craves challenges
• Sales & Margin Improvement. PROFID
• Doxis
• Lotus Notes (5 years)
• MS Word
• MS Excel
• MS PowerPoint
• MS Communicator
• MS Access
• Web Navigation
• QuickBooks.
• Sales Support
• EDI (10+ years)
• Order Fulfillment
• Account Management
• Order Entry
Assessments
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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