Postal Mail Customer Service

Conyers, GA ***** 678-***-**** ***********@*****.***

REBECA MARTINEZ

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. PROFESSIONAL

SUMMARY

SKILLS ● Patient Service

● HIPAA Regulations

Mobility Assistance

Aptitude

●

● Patient Privacy

● Engagement Activities

● Appointment Booking

● Community Engagement

Patient Positioning

Understanding

●

● Assisting with Daily Living

Patient Information

Collection

●

● Insurance Authorizations

Billing Issue Resolution

and Support

●

Patient Data Management

Systems

●

● Message Delivery

Bilingual in Spanish and

English

●

Organization and Time

Management

●

PATIENT ENGAGEMENT SPECIALIST 02/2022 to 12/2022

MCR Health/ Decatur Pediatrics, Lithonia, GA

WORK HISTORY

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

●

● Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Educated patients and families on proper care and treatment to facilitate successful home care.

●

● Organized patient records and database to facilitate information storage and retrieval.

● Recommended service improvements to minimize recurring patient issues and complaints.

● Answered incoming calls, scheduled appointments and filed medical records.

● Resolved customer complaints using established follow-up procedures.

● Answered phone promptly and directed incoming calls to correct offices.

● Responded to inquiries from callers seeking information. MACHINE OPERATOR/ TRANSLATOR SPANISH ENGLISH 08/2013 to 11/2019 Tempur Sealy, Conyers

RECEPTIONIST 04/2009 to 04/2013

Salem Rd Cleaners, Covington Ga

● Resolved customer problems and complaints.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

●

● Confirmed appointments, communicated with clients, and updated client records.

● Scheduled office meetings and client appointments for staff teams. Collected and distributed messages to team members and managers to support open communication and high customer service.

●

Followed detailed instructions to operate machines with accuracy and produce quality products.

●

Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

●

Used problem-solving and issue-resolution skills to promptly and successfully address production problems.

●

● Set up and ran machinery to produce exceptional products for industrial needs.

● Reviewed production schedules and streamlined processes.

● Examined incoming materials and compared to documentation for accuracy and quality.

● Maintained equipment performance by lubricating and cleaning components.

● Operated multiple machines simultaneously to meet production requirements.

● Inspected finished products for quality and adherence to customer specifications.

● Inspected products and machines to maintain quality and efficiency.

● Maintained organized work area by cleaning and removing hazards.

● Kept detailed production records and identified hold-ups.

● Corresponded with clients through email, telephone, or postal mail.

● Routed incoming mail and messages to relevant personnel without delay.

● Maintained confidentiality of information regarding clients and company.

● Answered phone promptly and directed incoming calls to correct offices.

● Assisted with onboarding new clients and securing paperwork completion.

● Helped office staff prepare reports and presentations for internal or client-related use.

● Handled cash transactions and maintained sales and payments records accurately.

● Monitored and screened visitors to verify accessibility to inter-office personnel. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

●

● Kept reception area clean and neat to give visitors positive first impression.

● Handled assignments independently with good judgement and critical thinking skills.

● Provided clerical support to company employees by copying, faxing, and filing documents. Collected and distributed messages to team members and managers to support open communication and high customer service.

●

● Organized, maintained and updated information in computer databases.

● Managed multiple tasks and met time-sensitive deadlines.

● Answered central telephone system and directed calls accordingly.

● Confirmed appointments, communicated with clients, and updated client records. EDUCATION Newton High School, Covington, GA

Diploma, 05/2001

Spanish/ English speaking

Professional Working

LANGUAGES

Contact this candidate